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The missing link between AI and great CX

The missing link between AI and great CXBruce von Maltitz

The 7th edition of the South African Customer Experience Report has been released (Image supplied)

SA CX Report: The rise of Bothism

By Danette Breitenbach 12 Aug 2025

How to turn channel partners into brand advocates

By Gordon Wilson 8 Aug 2025

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Building customer loyalty in online retailing - a primer

Building customer loyalty in online retailing - a primer

Rohan Ayyar 6 Nov 2015

Leveraging big data for better business decisions in marketing

Leveraging big data for better business decisions in marketing

Gary Allemann 5 Nov 2015

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Creating a better online experience for consumers

3 Nov 2015

Consumers' loyalty tempered by brand experience

3 Nov 2015

Enabling organisational change by taking a people-centric view

Enabling organisational change by taking a people-centric view

Sachin Ram-Asary 29 Oct 2015

Between 'Y' and 'Z' is a new generation that will reshape customer service

Between 'Y' and 'Z' is a new generation that will reshape customer service

Aki Kalliatakis 28 Oct 2015

Image via Pixabay

Loyalty programmes - research indicates perceived value of rewards must outweigh cost

28 Oct 2015

Five ways to boost customer relations

Five ways to boost customer relations

Motunrayo Shafau 23 Oct 2015

Retailers must embrace the 'Big Shift' says Deloitte

Retailers must embrace the 'Big Shift' says Deloitte

21 Oct 2015

ReMe: building loyalty via customers' phones

ReMe: building loyalty via customers' phones

15 Oct 2015

[Retail Congress Africa] Woolies director on the push and pull of omni-channel trading

[Retail Congress Africa] Woolies director on the push and pull of omni-channel trading

Jessica Taylor 13 Oct 2015

The first CX Day Johannesburg

The first CX Day Johannesburg

Global CX Day 13 Oct 2015

Rachel Lane

New global research study is "a wake-up call'

9 Oct 2015

South African consumers diminishing in brand loyalty

7 Oct 2015

[Retail Congress Africa] Little to do with channels, much to do with customer obsession

[Retail Congress Africa] Little to do with channels, much to do with customer obsession

Jessica Taylor 6 Oct 2015

Engen launches #RocketRacer with augmented reality app, Zappar

Engen launches #RocketRacer with augmented reality app, Zappar

2 Oct 2015

The changing face of retail supply

The changing face of retail supply

Anton Vukic 29 Sep 2015

A customer is for life, not just for Christmas

A customer is for life, not just for Christmas

Lisa Reid 23 Sep 2015

With iPhone launch, Apple eyes better customer connection

With iPhone launch, Apple eyes better customer connection

23 Sep 2015

Woolworths still tops reputation survey but drops on 2014 score

Woolworths still tops reputation survey but drops on 2014 score

23 Sep 2015

Today's customer is king and holds all the power... © Elnur Amikishiyev –

What is this CX thing everyone is on about?

Mareli Smit 22 Sep 2015

Adré Schreuder, Founder & Chair at the South African Customer Satisfaction Index.

Shoppers are cheesed off

18 Sep 2015

Creating Stick(eez) customers

Creating Stick(eez) customers

Clive Evans 15 Sep 2015

"Yes, baby, yes!" Faking customer experience almost always ends in separation

"Yes, baby, yes!" Faking customer experience almost always ends in separation

Johan Botha 14 Sep 2015

Service with a smile: how a simple gesture could influence customer decision-making

Service with a smile: how a simple gesture could influence customer decision-making

Brandon Bester 2 Sep 2015

Hot tips for local shop owners

Hot tips for local shop owners

Aki Kalliatakis 25 Aug 2015

Riona Naidu

Knowledge Facory launches Matchmaker

20 Aug 2015

Improving your website's online shopping experience

Improving your website's online shopping experience

Sophie Baker 18 Aug 2015

Omnichannel strategies: what you need to know before implementation

Omnichannel strategies: what you need to know before implementation

Andre le Roux 12 Aug 2015

What do customers really want?

What do customers really want?

31 Jul 2015

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