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New Biz Press Offices

Capacity Relations has opened a Biz Press Offices on Bizcommunity.com!

We are a proudly South African leading TRA-DIGITAL Communications agency; specialising in content curation, marketing and brand communication with networks into global markets and Africa.

View Capacity Relations' Biz Press Office

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The power of customer-centricity: Building profitability in SMEsNatalie Van Der Merwe & James Guthrie

5 tips to build personalised engagement with your customers

5 tips to build personalised engagement with your customers

16 May 2024

Is ChatGPT a better writer than me?

Is ChatGPT a better writer than me?

By Cayley Jones 15 May 2024

Gen X: Decluttering misconceptions about what it means to be an adult in 2017 (part 2)

Gen X: Decluttering misconceptions about what it means to be an adult in 2017 (part 2)

Jessica Tennant 23 May 2017

Chantel Troskie, customer experience account manager at Oracle SA.

Get ready for the AI startup retail CX revolution

Leigh Andrews 18 May 2017

Samantha Craddock © –

Is cold calling dead?

Dave Nemeth 16 May 2017

How brands that disguise their origins do damage to their bottom line

How brands that disguise their origins do damage to their bottom line

Paurav Shukla 9 May 2017

Need for native speakers to create multilingual chatbots

Need for native speakers to create multilingual chatbots

4 May 2017

Warakorn Harnprasop ©

Customers likely to share positive experiences as much as bad experiences

4 May 2017

Finally get ROI from customer engagement by designing unforgettable brand experiences

BrandLove 4 May 2017

(c) Joerg Hackemann -

Airline PR disasters and the lessons you can learn

Aki Kalliatakis 3 May 2017

Image supplied.

Skyfii rolls out its SaaS platform to 500 Woolworths' stores

2 May 2017

Image © Monnas Photography.

A truly sensory Experian experience

Leigh Andrews 21 Apr 2017

Experian SA MD Simon Russell © Monnas Photography.

Cementing the Mosaic of customer experience with Experian

Leigh Andrews 20 Apr 2017

Gumtree turns over a new leaf

Gumtree turns over a new leaf

20 Apr 2017

Woolworths tops 2016 Customer Satisfaction Index with most satisfied customers

20 Apr 2017

I am curious, respectful, practical, enthusiastic and agile. Mother, wife and friend.

#BehindtheSelfie with... Zonica Strydom

Leigh Andrews 19 Apr 2017

Marije Gould, Verint VP of marketing EMEA.

Customers still like personal interaction in a digital world

17 Apr 2017

Retailers shift away from Africa expansion

Colleen Goko 12 Apr 2017

Using loyalty programmes as a customer centricity aid

Using loyalty programmes as a customer centricity aid

Philip Stander, Communikay 12 Apr 2017

Today, gatekeepers make the worst brand builders

Mike Jones 10 Apr 2017

Amazon Web Services introduces Amazon Connect

Amazon Web Services introduces Amazon Connect

1 Apr 2017

The hard-learned lessons of personalised marketing

John Beaumont and Melanie Bockemuehl 31 Mar 2017

Artisticco LLC © –

2017: The year of taking your business from Gen X to Gen CX

Leigh Andrews 27 Mar 2017

A little less conversation, a little more action

Michael Bornheim 24 Mar 2017

How to hack Pinterest to market your business

How to hack Pinterest to market your business

23 Mar 2017

(c) Katarzyna Bialasiewicz -

Humans want human touch in customer journey, not bots

20 Mar 2017

#SeamlessAfrica: A masterclass in millennial engagement and retention

#SeamlessAfrica: A masterclass in millennial engagement and retention

Lauren Hartzenberg 17 Mar 2017

African Reputation Index defines corporate reputation

African Reputation Index defines corporate reputation

Danette Breitenbach 16 Mar 2017

Could VR, AI improve customer engagement for telcos?

Could VR, AI improve customer engagement for telcos?

Mark De Groot 15 Mar 2017

Adclick Africa launches its full-service digital agency

Adclick Africa launches its full-service digital agency

Adclick Africa 14 Mar 2017

Improving netiquette, improving communication

Improving netiquette, improving communication

7 Mar 2017

Colyn Dee, Cirrus TechVue director

Respond Social bridges the gap between social media and formal complaints management

Cirrus TechVue 6 Mar 2017

More news

Chantel Troskie, customer experience account manager at Oracle SA.

Get ready for the AI startup retail CX revolution

Leigh Andrews 18 May 2017

Samantha Craddock © –

Is cold calling dead?

Dave Nemeth 16 May 2017

How brands that disguise their origins do damage to their bottom line

How brands that disguise their origins do damage to their bottom line

Paurav Shukla 9 May 2017

Need for native speakers to create multilingual chatbots

Need for native speakers to create multilingual chatbots

4 May 2017

Warakorn Harnprasop ©

Customers likely to share positive experiences as much as bad experiences

4 May 2017

Finally get ROI from customer engagement by designing unforgettable brand experiences

BrandLove 4 May 2017

(c) Joerg Hackemann -

Airline PR disasters and the lessons you can learn

Aki Kalliatakis 3 May 2017

Image supplied.

Skyfii rolls out its SaaS platform to 500 Woolworths' stores

2 May 2017

Image © Monnas Photography.

A truly sensory Experian experience

Leigh Andrews 21 Apr 2017

Experian SA MD Simon Russell © Monnas Photography.

Cementing the Mosaic of customer experience with Experian

Leigh Andrews 20 Apr 2017

Gumtree turns over a new leaf

Gumtree turns over a new leaf

20 Apr 2017

Woolworths tops 2016 Customer Satisfaction Index with most satisfied customers

20 Apr 2017

I am curious, respectful, practical, enthusiastic and agile. Mother, wife and friend.

#BehindtheSelfie with... Zonica Strydom

Leigh Andrews 19 Apr 2017

Marije Gould, Verint VP of marketing EMEA.

Customers still like personal interaction in a digital world

17 Apr 2017

Retailers shift away from Africa expansion

Colleen Goko 12 Apr 2017

Using loyalty programmes as a customer centricity aid

Using loyalty programmes as a customer centricity aid

Philip Stander, Communikay 12 Apr 2017

Today, gatekeepers make the worst brand builders

Mike Jones 10 Apr 2017

Amazon Web Services introduces Amazon Connect

Amazon Web Services introduces Amazon Connect

1 Apr 2017

The hard-learned lessons of personalised marketing

John Beaumont and Melanie Bockemuehl 31 Mar 2017

Artisticco LLC © –

2017: The year of taking your business from Gen X to Gen CX

Leigh Andrews 27 Mar 2017

A little less conversation, a little more action

Michael Bornheim 24 Mar 2017

How to hack Pinterest to market your business

How to hack Pinterest to market your business

23 Mar 2017

(c) Katarzyna Bialasiewicz -

Humans want human touch in customer journey, not bots

20 Mar 2017

#SeamlessAfrica: A masterclass in millennial engagement and retention

#SeamlessAfrica: A masterclass in millennial engagement and retention

Lauren Hartzenberg 17 Mar 2017

African Reputation Index defines corporate reputation

African Reputation Index defines corporate reputation

Danette Breitenbach 16 Mar 2017

Could VR, AI improve customer engagement for telcos?

Could VR, AI improve customer engagement for telcos?

Mark De Groot 15 Mar 2017

Adclick Africa launches its full-service digital agency

Adclick Africa launches its full-service digital agency

Adclick Africa 14 Mar 2017

Improving netiquette, improving communication

Improving netiquette, improving communication

7 Mar 2017

Colyn Dee, Cirrus TechVue director

Respond Social bridges the gap between social media and formal complaints management

Cirrus TechVue 6 Mar 2017

(c) Yulia Grogoryeva -

How to Instagram as an SME: utilising the platform for local success

Matt Foster 28 Feb 2017

Techsys Digital awarded strategic Diageo project

Techsys Digital awarded strategic Diageo project

Techsys Digital 17 Feb 2017

Ekaterina Ryakina © –

Customer centricity and collaboration for all

Leigh Andrews 16 Feb 2017

Putting customers first

Putting customers first

Wynand Smit 14 Feb 2017

(c) chonlachai panprommas -

Improve customer service with app connecting customers, brands in conversations

14 Feb 2017

(c) Wavebreak Media Ltd -

Customer service is not a science, says Cell C CEO

Jessica Tennant 13 Feb 2017

Right mix of emotions drives social media referrals

Right mix of emotions drives social media referrals

10 Feb 2017

How the Top 20 SaaS companies deal with angry Twitter users

How the Top 20 SaaS companies deal with angry Twitter users

Benjamin Brandall 9 Feb 2017

Forrester's predictions indicate CMOs at risk as consumers up experience needs

Forrester's predictions indicate CMOs at risk as consumers up experience needs

8 Feb 2017

Starbucks teams up with DSG on Starbucks Rewards

Starbucks teams up with DSG on Starbucks Rewards

7 Feb 2017

Starbucks SA launches rewards programme

Starbucks SA launches rewards programme

Jessica Tennant 1 Feb 2017

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