High percentage of fraud victims not refunded

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In theory, even if scammers have managed to steal money from an e-banking or e-payment account, that cash may be returned by the bank or as a result of legal proceedings. However, the B2B International survey shows that only 45% of users who suffered through online fraud were fully compensated. A further 14% recovered part of the stolen sum, but the remaining 41% of victims were left with nothing.

According to the reports of 33% of victims, the money was most often irretrievable if it had been stolen during an e-payment operation. In 17% of cases the money disappeared during e-banking sessions, 13% of the victims were the customers of online stores. Banks and online stores return money to their customers more often than, for example, e-pay systems; in general only 12% of online customers received full compensation for losses incurred from malicious attacks, but for banking customers the figure climbs to 15%. One in ten respondents was lucky enough to get all their money back.

Transactions are protected

There is also a noticeably high level of 'bad debt' - 6% of online stores customers, 4% of online banking clients and 4% of e-pay systems users reported irretrievable loss of money. At the same time many users remain confident that their transactions are reliably protected by the owners of these services. The results show that 45% of respondents believe the bank is responsible for paying back any money lost during online operations and 42% of those surveyed think the bank should provide free security tools to safeguard money transfers.

An advanced protection solution is the perfect way to enhance the safety of online transactions. However, when a cyber-attack directly targets money, the universal protection provided by the majority of internet security class products may not be enough. To maximise profits from successful attacks, financial fraudsters have been willing to invest in special sophisticated malicious tools which antivirus solutions can find difficult to detect. Considering the particular features of online fraud, Kaspersky Lab has developed its unique Safe Money technology to protect computers from financial attacks.

Mechanisms are activated

Safe Money is a set of high-class protection mechanisms activated automatically whenever users are banking or paying online. The integrated multi-level system of verification is able to check the authenticity of the site users are trying to enter, thus protecting against phishing attacks. A special safe browser mode safeguards users' online activities from malicious attacks.

Another mechanism checks applications on the computer for vulnerabilities, effectively protecting against exploits (malicious programmes which exploit vulnerabilities in legitimate software). Finally, Secure Keyboard and Virtual Keyboard technologies defeat keyloggers and ensure passwords and credit card details can be entered without risk of interception. The combination of all the mechanisms in Safe Money technology ensures maximum protection for online banking and payment transactions.