Customer preferences | Bizcommunity

Customer preferences | Bizcommunity

News

Woolworths beta-tests My Woolies Chef for select loyalty members

Technology

Woolworths beta-tests My Woolies Chef for select loyalty members

2 days

Image source: bowie15 –

Competition Law

Competition Appeal Court revokes Lewis' right to intervene in Pepkor-Shoprite merger

Richard James Bryce and Vega De Vries 17 Oct 2025

Source: © 123rf Customer expectations are rising fast. They expect real-time answers on the channels they already use every day. In South Africa, that channel is WhatsApp

CRM, CX, UX

How and why WhatsApp is SA's biggest CX opportunity

11 Sep 2025

The Township Marketing Podcast: Stories and strategies for marketing success in kasi commerce

Podcasts

The Township Marketing Podcast: Stories and strategies for marketing success in kasi commerce

Issued by Rogerwilco 20 Aug 2025

Township retail and millennial consumers’ fast-food buying patterns in industry 4.0 and 5.0

FMCG

Township retail and millennial consumers’ fast-food buying patterns in industry 4.0 and 5.0

Lehlohonolo Amos Masitenyane, Issued by University of Johannesburg - Marketing Management 15 Jul 2025

AI is all about doing more with less and opens the door to new possibilities

ICT

AI is all about doing more with less and opens the door to new possibilities

Werner Joubert, Issued by ASUS 19 Jun 2025

McDonald’s SA launches new McCrispy Burger

FMCG

McDonald’s SA launches new McCrispy Burger

8 May 2025

Social Media

The evolving battle over social media moderation: Free speech vs regulation

Grant Lapping 25 Mar 2025

The secret weapon of successful restaurants: strategic menu innovation

Food & bev. services

The secret weapon of successful restaurants: strategic menu innovation

12 Mar 2025

#BizTrends2025: 7 trends for retailers to '2020-thrive'

Trends

#BizTrends2025: 7 trends for retailers to '2020-thrive'

Evan-Lee Courie 6 Feb 2025

How technology is shaping South Africa's retail landscape

Technology

How technology is shaping South Africa's retail landscape

Bonga Gumede 5 Feb 2025

Source: Ben April, Associate Director: ESG leader for KPMG in Africa.

Trends

#BizTrends2025: COP29 reflections and the importance of sustainable finance and investment

Ben April 4 Feb 2025

Source: Supplied. Brina Biggs

Trends

#BizTrends2025: Data-led insurance product development – the key to the year ahead and beyond

Brina Biggs 4 Feb 2025

#BizTrends2025: Digital marketing and advertising trends for SMEs

SMEs

#BizTrends2025: Digital marketing and advertising trends for SMEs

Charmagne Mazhindu 31 Jan 2025

E-commerce: the game changer driving business growth in SA

E-commerce

E-commerce: the game changer driving business growth in SA

Mandisa Guliwe 10 Dec 2024

Will SA's automotive industry overcome the digital trust barrier?

Dealers

Will SA's automotive industry overcome the digital trust barrier?

Jade Turner, Norman Mafuratidze, Issued by University of Johannesburg - Marketing Management 25 Nov 2024

Source: Supplied. Privesan Naidoo; Executive: Trading Product VP (card and payments) at Nedbank.

Banking

Cards and contactless payments set to grow as the preferred way to spend this holiday season

Privesan Naidoo 25 Nov 2024

Black Friday acts as a launchpad for festive season sales success

Sales

Black Friday acts as a launchpad for festive season sales success

19 Nov 2024

Source: © 123rf According to the research participants the disconnect between CCOs and the executive suite is significantly impacting media relations strategies

PR & Communications

Communications and C-Suite disconnect impacts negatively on media

25 Oct 2024

The Brave Group launched Forge, an AI platform at the Nedbank IMC (Image supplied)

Artificial Intelligence

Brave Group launches Forge: Integrating AI with human creativity to empowers marketers

19 Sep 2024

Consumers shift their online buying behaviour

E-commerce

Consumers shift their online buying behaviour

13 Aug 2024

Source: © 123rf Peer reviews continue to gain momentum as a key source of information when making purchase decisions

CRM, CX, UX

Part 2: Peer reviews more important for purchase decisions than company information

31 Jul 2024

Social Places introduce local pages and Bing integration

CRM, CX, UX

Social Places introduce local pages and Bing integration

Issued by Social Places 31 Jul 2024

AI campaigns to humour-driven engagement. Where are we going?

Advertising

AI campaigns to humour-driven engagement. Where are we going?

Issued by AAA School of Advertising 1 Jul 2024

Revolutionising retail in South Africa through gamification

Technology

Revolutionising retail in South Africa through gamification

Rakhee Naik, Issued by KLA 27 Jun 2024

Pick n Pay reveals strategy to restore its business

Retailers

Pick n Pay reveals strategy to restore its business

27 May 2024

Mukuru CEO Andy Jury on stage at Africa Tech Week 2024

Technology

#ATW24: Mukuru's customer-first approach behind Africa longevity

Lindsey Schutters 20 May 2024

Widespread adoption of AI is shaping next-gen customer service

Technology

Widespread adoption of AI is shaping next-gen customer service

Linda Saunders 26 Apr 2024

Source: Supplied. Dean Baker is the squad lead of BFSI from Infobip.

Banking

Banks must embrace next-generation solutions to satisfy data-driven demands

Dean Baker 23 Apr 2024

From sales to accounting, how MIS helps printing companies navigate complexities

Technology

From sales to accounting, how MIS helps printing companies navigate complexities

Issued by QuickEasy Software 12 Apr 2024

SA’s last-mile delivery game needs to be on point

E-commerce

SA’s last-mile delivery game needs to be on point

10 Apr 2024

Tiger Brands announces new managing directors to head up business units

Food & bev. services

Tiger Brands announces new managing directors to head up business units

21 Feb 2024

The future of conversational chat channels in SA

CRM

The future of conversational chat channels in SA

Evan-Lee Courie 19 Feb 2024

Leveraging AI: The secret weapon for your side hustle

Entrepreneurship

Leveraging AI: The secret weapon for your side hustle

Kerushan Govender 12 Feb 2024

Customer loyalty programmes are built on trust and data. Source: Austin Distel/Unsplash

Data & Analytics

Data is the cornerstone of successful loyalty programmes

Leandi Campher and Mark Biagio 24 Jan 2024

Dipping into the distribution channels for beverages in Africa

Supply Chain

Dipping into the distribution channels for beverages in Africa

7 Nov 2023

M-commerce is changing how retailers engage with its customers

E-commerce

M-commerce is changing how retailers engage with its customers

Evan-Lee Courie 23 Oct 2023

Local retail's shift towards customer-centricity through tech

Technology

Local retail's shift towards customer-centricity through tech

12 Oct 2023

Navigating the future of logistics: The role of upskilling and automation

Logistics & Transport

Navigating the future of logistics: The role of upskilling and automation

Issued by Unitrans 6 Oct 2023