CRM, CX, UX

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Your customers are unreliable narrators — and your segmentation is built on it

Greg Streatfield

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Pulling PR costings out of a hat

Pulling PR costings out of a hat

Marion Scher 3 Feb 2015

Context is king in the next wave of digital marketing

Context is king in the next wave of digital marketing

Richard Mullins 23 Jan 2015

Satisfied customers don't mean repeat business

Satisfied customers don't mean repeat business

Sid Peimer 13 Jan 2015

Unlocking value from customer relationships in 2015

Unlocking value from customer relationships in 2015

Joseph Neusu 9 Jan 2015

Feed your customers festive this season

Feed your customers festive this season

Catherine Milward-Bridges 4 Dec 2014

Communication lessons from The Steve & Nancy Saga: A Sorbet Story

Communication lessons from The Steve & Nancy Saga: A Sorbet Story

Tiffany Markman 26 Nov 2014

Avoid lawyers and be human...

Avoid lawyers and be human...

Grace Belger 19 Nov 2014

Suren Govender

Keeping up with the connected customer

Suren Govender 19 Nov 2014

Service: two wrong feet and ugly shoes

Service: two wrong feet and ugly shoes

Dylan Balkind 19 Nov 2014

Madelise Grobler

Make your company speak for itself in five simple steps

Madelise Grobler 14 Nov 2014

Consumer trust is based on advertiser investment, not expenditure

Consumer trust is based on advertiser investment, not expenditure

Claudelle Naidoo 11 Nov 2014

Bad customer service: Take 'A WHIP' to it

Bad customer service: Take 'A WHIP' to it

Catherine Milward-Bridges 11 Nov 2014

10 mistakes that could jeopardise your company

10 mistakes that could jeopardise your company

Vanessa Bluen 10 Nov 2014

Creating a 30-hour work week

Creating a 30-hour work week

Pieter Scholtz 8 Nov 2014

The internet has changed our brains: Has your company stayed the same?

The internet has changed our brains: Has your company stayed the same?

Claire Cobbledick 31 Oct 2014

Ivanna Granelli

Telecoms call centres must create a learning culture

Ivanna Granelli 31 Oct 2014

Six of the worst customer service practices... and how to fix them

Six of the worst customer service practices... and how to fix them

Andrew Cook 28 Oct 2014

Ivanna Granelli

Breaking the expensive call centre cycle of recruiting, training and churning

Ivanna Granelli 15 Oct 2014

New age marketing in the era of the cloud

New age marketing in the era of the cloud

Farren Roper 9 Oct 2014

How to use social CRM to simplify your business and increase sales

How to use social CRM to simplify your business and increase sales

James White 9 Oct 2014

Su-Mari Du Bruyn

Defusing conflict

Su-Mari Du Bruyn 12 Sep 2014

Janine Hills

The balanced perspective of turning a crisis into an opportunity

Janine Hills 10 Sep 2014

Emotional branding - The love affair between consumers and brands

Emotional branding - The love affair between consumers and brands

Joseph Neusu 29 Aug 2014

The awesome power of an apology

The awesome power of an apology

Chris Moerdyk 15 Aug 2014

Shifting to the next phase of CRM: Marketing automation

Shifting to the next phase of CRM: Marketing automation

Lauren Heap 30 Jul 2014

Creating the elusive single customer view

Creating the elusive single customer view

Gary Allemann 21 Jul 2014

Does your social media team know the CPA?

Does your social media team know the CPA?

Gareth Cremen 21 Jul 2014

[CEM Summit] How to be great at customer service

[CEM Summit] How to be great at customer service

Jessica Tennant 15 Jul 2014

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