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RAPT BizTrendsTV: Agentic AI - How to use it and command your own AI "army" with Musa Kalenga

RAPT BizTrendsTV: Agentic AI - How to use it and command your own AI "army" with Musa Kalenga

RAPT BizTrendsTV: Agentic AI - How to use it and command your own AI "army" with Musa Kalenga

RAPT BizTrendsTV: Agentic AI - How to use it and command your own AI "army" with Musa Kalenga

#See: Tourism Minister urges travellers to rediscover South Africa this Easter with new campaign

#See: Tourism Minister urges travellers to rediscover South Africa this Easter with new campaign

RAPT BizTrendsTV: GG Alcock on KasiNomics - A growth trend reshaping Africa's economies

Is it the end of traditional CX and the rise of consumer dictatorship?

Is it the end of traditional CX and the rise of consumer dictatorship?Dheeraj Gowrie

Liezel Jonkheid is director and founder of the Consumer Psychology Lab. Source: Supplied.

The hidden pitfalls of relying solely on NPS and CSAT scores

By Liezel Jonkheid 12 Mar 2025

3 big emerging commerce developments South African brands need to know about right now

3 big emerging commerce developments South African brands need to know about right now

By Lebo Moerane 10 Feb 2025

More news

How digital tech, ambience and sustainability drive in-store shopper behaviour

How digital tech, ambience and sustainability drive in-store shopper behaviour

25 Oct 2022

Retail innovation rising above economic turbulence

Retail innovation rising above economic turbulence

Lauren Hartzenberg 19 Oct 2022

SA's top loyalty programmes for 2022 revealed

SA's top loyalty programmes for 2022 revealed

14 Oct 2022

4 ways to increase store traffic by tapping into the spirit of ubuntu

4 ways to increase store traffic by tapping into the spirit of ubuntu

Semona Pillay 13 Oct 2022

5 key trends that will impact e-commerce in 2023

5 key trends that will impact e-commerce in 2023

29 Sep 2022

4 things small businesses can do to keep the trust of their customers

4 things small businesses can do to keep the trust of their customers

23 Sep 2022

Builders launches Builders+ benefits programme

22 Sep 2022

Omnichannel retail: Are your online and offline experiences consistent?

Omnichannel retail: Are your online and offline experiences consistent?

Beate Stiehler-Mulder & Nicole Cunningham 19 Sep 2022

H&M launches science and tech initiative to empower female students in SA

H&M launches science and tech initiative to empower female students in SA

15 Sep 2022

Source: © Vadim Guzhva Employee branding is a critical component of the customer experience

Employee branding: Critical to customer experience

Paula Sartini 14 Sep 2022

25 years in, nearly 450 stores later - the secret sauce behind The Crazy Store's success

25 years in, nearly 450 stores later - the secret sauce behind The Crazy Store's success

Lauren Hartzenberg 8 Sep 2022

Planning guide for retailers ahead of the 2022 holiday shopping season

Planning guide for retailers ahead of the 2022 holiday shopping season

Zuko Mdwaba 7 Sep 2022

What's driving online shopping among SA's low-income consumers?

What's driving online shopping among SA's low-income consumers?

Beate Stiehler-Mulder and Mahlatse Mathabathe 6 Sep 2022

Source: Supplied.

AI now powers Capitec's customer engagement

2 Sep 2022

Source © Denis Putilov Craig Hannabus is inspired by a talk on CX at the recent CEM Africa 2022 summit

A novel CX concept: we are government's customers

Craig Hannabus 29 Aug 2022

E-commerce sector generating bulk of consumer complaints - Ombud

E-commerce sector generating bulk of consumer complaints - Ombud

25 Aug 2022

Source:

Trigger the right bias in customers to give your brand an edge

Grant Lapping 25 Aug 2022

SA's R294bn online opportunity - a brave new world of omnichannel integration

SA's R294bn online opportunity - a brave new world of omnichannel integration

23 Aug 2022

#NedbankIMC2022: Relevancy the new frontier for retail growth

#NedbankIMC2022: Relevancy the new frontier for retail growth

Lauren Hartzenberg 4 Aug 2022

Source:

How to compete with the e-commerce giants this Black Friday

James Bayhack 2 Aug 2022

SA's top 5 consumer trends and what they mean for your business

SA's top 5 consumer trends and what they mean for your business

Zuko Mdwaba 28 Jul 2022

Retailers...listen to your customers but stay within the law

Retailers...listen to your customers but stay within the law

Nomaswazi Nxumalo 18 Jul 2022

5 digital innovation trends enabling better customer journeys

5 digital innovation trends enabling better customer journeys

Leon Jacobs 12 Jul 2022

Source: Supplied

Diageo buys flavour-matching AI tech company Vivanda

7 Jul 2022

Source: Women on Wheels https://www.womenonwheels.co.za/ Women on Wheels]] Junk Mail Marketplace's online auction has sold almost R30m worth of stock from car auctions

Junk Mail: From print to online

7 Jul 2022

The evolution of omnichannel retail

The evolution of omnichannel retail

30 Jun 2022

Unlocking South Africa's next level of e-commerce growth

Unlocking South Africa's next level of e-commerce growth

Lauren Hartzenberg 29 Jun 2022

Source: Getty

Why retailers must turn to tech as stagflation bites

Ajay Lalu 24 Jun 2022

Brightest minds in CX to gather at CEM Africa this August

Brightest minds in CX to gather at CEM Africa this August

23 Jun 2022

Source:

Achieving brand success in SA's dynamic township market - report

22 Jun 2022

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