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RAPT BizTrendsTV: Agentic AI - How to use it and command your own AI "army" with Musa Kalenga

RAPT BizTrendsTV: Agentic AI - How to use it and command your own AI "army" with Musa Kalenga

RAPT BizTrendsTV: Agentic AI - How to use it and command your own AI "army" with Musa Kalenga

RAPT BizTrendsTV: Agentic AI - How to use it and command your own AI "army" with Musa Kalenga

#See: Tourism Minister urges travellers to rediscover South Africa this Easter with new campaign

#See: Tourism Minister urges travellers to rediscover South Africa this Easter with new campaign

RAPT BizTrendsTV: GG Alcock on KasiNomics - A growth trend reshaping Africa's economies

Is it the end of traditional CX and the rise of consumer dictatorship?

Is it the end of traditional CX and the rise of consumer dictatorship?Dheeraj Gowrie

Liezel Jonkheid is director and founder of the Consumer Psychology Lab. Source: Supplied.

The hidden pitfalls of relying solely on NPS and CSAT scores

By Liezel Jonkheid 12 Mar 2025

3 big emerging commerce developments South African brands need to know about right now

3 big emerging commerce developments South African brands need to know about right now

By Lebo Moerane 10 Feb 2025

More news

Jacques Celliers, CEO of FNB. Source: Supplied

FNB eBucks recognised as loyalty champion in global awards

20 Jun 2022

Source:

Uncertainty ahead: The state of African consumer sentiment

15 Jun 2022

Source: ©dolgachov -

Trust and customer experience as important as products, study reveals

9 Jun 2022

#EcomAfrica: The must-have management shifts for e-commerce success

#EcomAfrica: The must-have management shifts for e-commerce success

Lauren Hartzenberg 8 Jun 2022

#AfricaMonth: Why informal retailing in Africa must not be overlooked

#AfricaMonth: Why informal retailing in Africa must not be overlooked

Lauren Hartzenberg 31 May 2022

3 ways retailers can retain customers amid a global buying slump

3 ways retailers can retain customers amid a global buying slump

Zuko Mdwaba 27 May 2022

Source: © Denis Putilov Today businesses have to prioritise relevant, personalised client experiences

Prioritising the personalised experience for success

25 May 2022

CX is not a quick fix but a long-term gain

CX is not a quick fix but a long-term gain

Neville Quinton 20 May 2022

Why listening to what your customers want is a terrible idea

Why listening to what your customers want is a terrible idea

Jonathan Cherry 19 May 2022

Source:

4 ways digital innovation gives retail customers what they crave

John Watling 19 May 2022

Supplied. Nine out of 10 retailers want to improve the customer journey as part of their marketing strategy

Customer experience: the new battleground for retailers and brands

12 May 2022

Source: © Linkedin Kyle Ranally, Global Vertical Insights Marketing strategist, Meta (formerly Facebook), New York

#EcomAfrica: Today's CX lays the foundation of the future shopping experience

Danette Breitenbach 11 May 2022

How retailers are increasingly diversifying offerings to remain relevant

How retailers are increasingly diversifying offerings to remain relevant

10 May 2022

Source: © cottonbro

Pivoting to changing customer behaviours online

Linda Saunders 5 May 2022

#StartupStory: TallOrder Solutions

#StartupStory: TallOrder Solutions

Johannes Masiteng 3 May 2022

#EcomAfrica: Understand customers as people, not numbers - Alex Genov of Zappos

#EcomAfrica: Understand customers as people, not numbers - Alex Genov of Zappos

Lauren Hartzenberg 3 May 2022

Massmart partners with RCS to offer more value to customers

Massmart partners with RCS to offer more value to customers

22 Apr 2022

#LunchtimeMarketing: What is customer lifetime value and how do you measure it?

#LunchtimeMarketing: What is customer lifetime value and how do you measure it?

22 Apr 2022

Source: © Regent Light

Sasol launches customer rewards programme

21 Apr 2022

Marketing to Millennials and Gen Z: Social selling beyond stereotypes

Marketing to Millennials and Gen Z: Social selling beyond stereotypes

Kantar 14 Apr 2022

Andrew Bourne, regional manager - Africa, Zoho Corporation

Great CX: Not only about existing customers, also for potential customers

Andrew Bourne 14 Apr 2022

#EcomAfrica: Online retail beyond the pandemic, with OneDayOnly's Laurian Venter

#EcomAfrica: Online retail beyond the pandemic, with OneDayOnly's Laurian Venter

Lauren Hartzenberg 12 Apr 2022

Dis-Chem refreshes Baby City brand

11 Apr 2022

5 significant shifts in customer behaviour and expectations

5 significant shifts in customer behaviour and expectations

Dori-Jo Bonner 8 Apr 2022

Extending e-commerce to m-commerce and q-commerce: The ABCs of CX in 2022

Extending e-commerce to m-commerce and q-commerce: The ABCs of CX in 2022

Andrew Wiseman, Kantar 7 Apr 2022

How can brands create emotional resonance with their audiences?

How can brands create emotional resonance with their audiences?

Ryan McFadyen 5 Apr 2022

Measuring the new context of CX in SA: The must-have retail checklist

Measuring the new context of CX in SA: The must-have retail checklist

Mark Molenaar, Kantar 31 Mar 2022

Connect with customers. Sell your story, not your product

Connect with customers. Sell your story, not your product

Tapelo Zama 30 Mar 2022

#LunchtimeMarketing: Who are loyalty and rewards programmes really designed for?

#LunchtimeMarketing: Who are loyalty and rewards programmes really designed for?

25 Mar 2022

How to boost profitability through customer engagement

How to boost profitability through customer engagement

Greg Gatherer 17 Mar 2022

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