CRM News in South Africa

#YouthMonth

'Change happens when young people believe their voices matter' - Anelisa Zungu

Shan Radcliffe

Youth Day 2025: Equipping the next generation with skills for a changing world

How young South Africans are redefining the hospitality industry this Youth Month

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RAPT BizTrendsTV: Student Village's Ronen Aires - Gen Z's disruption of the world

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#See: Africa Tech Week Awards 2025 celebrates innovation

#See: Africa Tech Week Awards 2025 celebrates innovation

#See: Hertex HAUS reopens reimagined Bellville Showroom

#See: Hertex HAUS reopens reimagined Bellville Showroom

RAPT BizTrendsTV: Student Village's Ronen Aires - Gen Z's disruption of the world

RAPT BizTrendsTV: Musa Kalenga - How agentic AI is revolutioning business

Liezel Jonkheid is the director and founder of the Consumer Psychology Lab. Source: Supplied.

Transform your business culture through customer experienceLiezel Jonkheid

The power of omnichannel

The power of omnichannel

5 May 2025

Is it the end of traditional CX and the rise of consumer dictatorship?

Is it the end of traditional CX and the rise of consumer dictatorship?

By Dheeraj Gowrie 9 Apr 2025

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Source © Denis Putilov Craig Hannabus is inspired by a talk on CX at the recent CEM Africa 2022 summit

A novel CX concept: we are government's customers

Craig Hannabus 29 Aug 2022

E-commerce sector generating bulk of consumer complaints - Ombud

E-commerce sector generating bulk of consumer complaints - Ombud

25 Aug 2022

Source:

Trigger the right bias in customers to give your brand an edge

Grant Lapping 25 Aug 2022

SA's R294bn online opportunity - a brave new world of omnichannel integration

SA's R294bn online opportunity - a brave new world of omnichannel integration

23 Aug 2022

#NedbankIMC2022: Relevancy the new frontier for retail growth

#NedbankIMC2022: Relevancy the new frontier for retail growth

Lauren Hartzenberg 4 Aug 2022

Source:

How to compete with the e-commerce giants this Black Friday

James Bayhack 2 Aug 2022

SA's top 5 consumer trends and what they mean for your business

SA's top 5 consumer trends and what they mean for your business

Zuko Mdwaba 28 Jul 2022

Retailers...listen to your customers but stay within the law

Retailers...listen to your customers but stay within the law

Nomaswazi Nxumalo 18 Jul 2022

5 digital innovation trends enabling better customer journeys

5 digital innovation trends enabling better customer journeys

Leon Jacobs 12 Jul 2022

Source: Supplied

Diageo buys flavour-matching AI tech company Vivanda

7 Jul 2022

Source: Women on Wheels https://www.womenonwheels.co.za/ Women on Wheels]] Junk Mail Marketplace's online auction has sold almost R30m worth of stock from car auctions

Junk Mail: From print to online

7 Jul 2022

The evolution of omnichannel retail

The evolution of omnichannel retail

30 Jun 2022

Unlocking South Africa's next level of e-commerce growth

Unlocking South Africa's next level of e-commerce growth

Lauren Hartzenberg 29 Jun 2022

Source: Getty

Why retailers must turn to tech as stagflation bites

Ajay Lalu 24 Jun 2022

Brightest minds in CX to gather at CEM Africa this August

Brightest minds in CX to gather at CEM Africa this August

23 Jun 2022

Source:

Achieving brand success in SA's dynamic township market - report

22 Jun 2022

Jacques Celliers, CEO of FNB. Source: Supplied

FNB eBucks recognised as loyalty champion in global awards

20 Jun 2022

Source:

Uncertainty ahead: The state of African consumer sentiment

15 Jun 2022

Source: ©dolgachov -

Trust and customer experience as important as products, study reveals

9 Jun 2022

#EcomAfrica: The must-have management shifts for e-commerce success

#EcomAfrica: The must-have management shifts for e-commerce success

Lauren Hartzenberg 8 Jun 2022

#AfricaMonth: Why informal retailing in Africa must not be overlooked

#AfricaMonth: Why informal retailing in Africa must not be overlooked

Lauren Hartzenberg 31 May 2022

3 ways retailers can retain customers amid a global buying slump

3 ways retailers can retain customers amid a global buying slump

Zuko Mdwaba 27 May 2022

Source: © Denis Putilov Today businesses have to prioritise relevant, personalised client experiences

Prioritising the personalised experience for success

25 May 2022

CX is not a quick fix but a long-term gain

CX is not a quick fix but a long-term gain

Neville Quinton 20 May 2022

Why listening to what your customers want is a terrible idea

Why listening to what your customers want is a terrible idea

Jonathan Cherry 19 May 2022

Source:

4 ways digital innovation gives retail customers what they crave

John Watling 19 May 2022

Supplied. Nine out of 10 retailers want to improve the customer journey as part of their marketing strategy

Customer experience: the new battleground for retailers and brands

12 May 2022

Source: © Linkedin Kyle Ranally, Global Vertical Insights Marketing strategist, Meta (formerly Facebook), New York

#EcomAfrica: Today's CX lays the foundation of the future shopping experience

Danette Breitenbach 11 May 2022

How retailers are increasingly diversifying offerings to remain relevant

How retailers are increasingly diversifying offerings to remain relevant

10 May 2022

Source: © cottonbro

Pivoting to changing customer behaviours online

Linda Saunders 5 May 2022

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