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RAPT BizTrendsTV: Student Village's Ronen Aires - Gen Z's disruption of the world

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CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

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#See: Africa Tech Week Awards 2025 celebrates innovation

#See: Africa Tech Week Awards 2025 celebrates innovation

#See: Hertex HAUS reopens reimagined Bellville Showroom

#See: Hertex HAUS reopens reimagined Bellville Showroom

RAPT BizTrendsTV: Student Village's Ronen Aires - Gen Z's disruption of the world

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Shaun Shehab, lead solutions engineer at Ecentric, says the refund process holds untapped potential to enhance customer experience (Image supplied)

Taking the pain out of the refund function for retailers and customersShaun Shehab

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Customer Experience Africa Awards (CXAs) calls for entries

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CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CEM Africa Summit 2025: Leading the future of customer experience with AI innovationCEM Africa

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Customer Experience Africa Awards (CXAs) calls for entries

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CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

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Mark Greeven 11 Mar 2022

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Using data can create an immersive digital shopping experience

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Source: ©stokkete -

What's hot in e-commerce in 2022? OneDayOnly's Matthew Barnes weighs in

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Outlook: E-commerce and the race for rapid delivery

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Wish rolls out shoppable video feature Wish Clips

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Outlook for Africa's snack foods industry in 2022 and beyond

Outlook for Africa's snack foods industry in 2022 and beyond

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SA's e-tailers finally getting to grips with festive rush

SA's e-tailers finally getting to grips with festive rush

10 Feb 2022

Source: Supplied

Retail and the metaverse: A new world of consumer connection

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Are chatbots the silver bullet to online CX?

Are chatbots the silver bullet to online CX?

Dr Nicole Cunningham 7 Feb 2022

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Top trends for loyalty programmes in 2022

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How retailers can make the most of Valentine's Day promos

How retailers can make the most of Valentine's Day promos

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Choose and no queues. Source: Alamy Stock Photo/xiu bao

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Prashanth Krishnaswami, head of market strategy and thought leadership for the CX product group at Zoho

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Prashanth Krishnaswami 1 Feb 2022

Smart retailing for smart cities

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The do's and don'ts of real-time customer engagement

Yudhvir Seetharam 31 Jan 2022

Source: Supplied

SA shoppers exercise caution as Covid recovery rollercoaster continues

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#BizTrends2022: Not just a t-shirt - fashion as culture, community and protest

#BizTrends2022: Not just a t-shirt - fashion as culture, community and protest

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Seamless communication is key to CX: Here's what it should look like

Seamless communication is key to CX: Here's what it should look like

Brent Haumann 24 Jan 2022

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Uncompromised values: What this SA consumer trend means for brands

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Source: © Ivelin Radkov

Convenience: The new gold standard, but what about value?

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3 ways to set your e-commerce journey up for success in 2022

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#BizTrends2022: How seamless interactivity will define 2022

#BizTrends2022: How seamless interactivity will define 2022

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Customer. Customer. Customer. The mantra for 2022 success

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Shoppers spent $1.14tn online globally over 2021 holiday season - Salesforce

Shoppers spent $1.14tn online globally over 2021 holiday season - Salesforce

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