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The future is female (to the power of AI)

Your voice matters, loudly, clearly, and without apology - Dumisani Tshabalala, Owlag

Shan Radcliffe

How Cecilia Buyiswa Matenshi turned trash into triumph

Maroefah Smith

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The Lead Creative: Unpacking Cannes 2025 with Xolisa Dyeshana and Saf Sindhi

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The missing link between AI and great CX

The missing link between AI and great CXBruce von Maltitz

The 7th edition of the South African Customer Experience Report has been released (Image supplied)

SA CX Report: The rise of Bothism

By Danette Breitenbach 12 Aug 2025

How to turn channel partners into brand advocates

By Gordon Wilson 8 Aug 2025

More news

#AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"

#AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"

Leigh Andrews 15 Nov 2019

SA retailers welcome growing interest in Black Friday

SA retailers welcome growing interest in Black Friday

14 Nov 2019

5 ways to deliver on CX this Black Friday

5 ways to deliver on CX this Black Friday

11 Nov 2019

#FairnessFirst: Transforming your business to win in the age of experience

#FairnessFirst: Transforming your business to win in the age of experience

Leigh Andrews 11 Nov 2019

Continuous adaptation: Staying ahead of customer needs

Continuous adaptation: Staying ahead of customer needs

Melissa Campbell 8 Nov 2019

The Goldilocks role of targeting in evidence-based marketing

The Goldilocks role of targeting in evidence-based marketing

Leigh Andrews 7 Nov 2019

5 lessons learned from a Black Friday customer experience fail

5 lessons learned from a Black Friday customer experience fail

Catherine Murray 7 Nov 2019

Image credit: Chris Liverani on Unsplash.

Why data is more important than ever to customer experience

Brent Haumann 6 Nov 2019

#SACSCCongress: David Donde on the philosophy behind Truth Coffee's success

#SACSCCongress: David Donde on the philosophy behind Truth Coffee's success

Lauren Hartzenberg 4 Nov 2019

#FairnessFirst: Go beyond pink branding for true female customer satisfaction

#FairnessFirst: Go beyond pink branding for true female customer satisfaction

Leigh Andrews 4 Nov 2019

SA's best loyalty programmes for 2019

SA's best loyalty programmes for 2019

1 Nov 2019

#ExperienceAdvantage: It takes a village to get CX right, from the inside - Kantar

#ExperienceAdvantage: It takes a village to get CX right, from the inside - Kantar

Leigh Andrews 31 Oct 2019

Providing full visibility and insight for an improved CX journey

Providing full visibility and insight for an improved CX journey

Gerrit de Villiers 31 Oct 2019

#ExperienceAdvantage: Closing the experience gap in the feedback economy - Kantar

#ExperienceAdvantage: Closing the experience gap in the feedback economy - Kantar

Leigh Andrews 30 Oct 2019

Kantar's Molenaar (second) and Cador (third) with the rest of the the morning's speakers, coverage on the rest to follow soon!

#ExperienceAdvantage: The secret to winning in the age of experience

Leigh Andrews 29 Oct 2019

Drivers and fears of SA's online consumers

Drivers and fears of SA's online consumers

Lauren Hartzenberg 28 Oct 2019

Image credit: Joshua Rodriguez on Unsplash.

How businesses can create lasting impressions, retain customers for a long time

Mark Wilson 25 Oct 2019

4 ways contact centres give consumers a better retail experience

4 ways contact centres give consumers a better retail experience

23 Oct 2019

6 trends shaping the shopping mall experience

6 trends shaping the shopping mall experience

Theresa Terblanche 23 Oct 2019

#SACSCCongress: How physical retail is reinventing itself

#SACSCCongress: How physical retail is reinventing itself

Lauren Hartzenberg 22 Oct 2019

SA retailers still not fully embracing online opportunity - Accenture

SA retailers still not fully embracing online opportunity - Accenture

21 Oct 2019

Image credit: Jaromir Kavan on Unsplash.

How technology helps brands evolve

Paula Sartini 18 Oct 2019

Laila Pawlak presenting this talk at the SingularityU South Africa 2019 Summit. Image supplied.

#SingularityUSouthAfrica2019: Creating an extraordinary impact in a world of accelerating change

18 Oct 2019

#SACSCCongress: Physical retail must surprise and delight

#SACSCCongress: Physical retail must surprise and delight

17 Oct 2019

Nielsen uncovers the true state of the SA consumer mindset

Nielsen uncovers the true state of the SA consumer mindset

16 Oct 2019

Small businesses play a key role in amping up shopping experiences

Small businesses play a key role in amping up shopping experiences

16 Oct 2019

Data technology driving agility in retail

Data technology driving agility in retail

Lauren Hartzenberg 15 Oct 2019

Checkers finally has a rewards programme

Checkers finally has a rewards programme

15 Oct 2019

SACSC Congress 2019 to zero in on the evolution of retail

SACSC Congress 2019 to zero in on the evolution of retail

10 Oct 2019

Unpacking SA consumers' in-store wine selection

Unpacking SA consumers' in-store wine selection

9 Oct 2019

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