Retail loyalty | Bizcommunity

Retail loyalty | Bizcommunity

News

Your campaign was dead before it launched

Marketing

Your campaign was dead before it launched

Mathabatha Sexwale, Issued by Brave Group 12 Mar 2026

Controlling your loyalty channel leads to better customer insights

CRM

Controlling your loyalty channel leads to better customer insights

Len Lubbe 11 Mar 2026

Death of the ‘open brief’ and the generative AI fix

Marketing

Death of the ‘open brief’ and the generative AI fix

Mathabatha Sexwale, Issued by Brave Group 3 Mar 2026

Beyond Points: AI rewrites the rules of retail loyalty

Retail Marketing

Beyond Points: AI rewrites the rules of retail loyalty

Mosa Ntwampe, Issued by Brave Group 4 Feb 2026

Checkers and Jamie Oliver serve dinner solutions with AI-powered recipes

Retail Marketing

Checkers and Jamie Oliver serve dinner solutions with AI-powered recipes

13 Jan 2026

Connected media: The next frontier in South African media planning

Media

Connected media: The next frontier in South African media planning

Issued by Advertising Media Forum 4 Nov 2025

Clicks ClubCard celebrates 30 years of innovation

Retail Services

Clicks ClubCard celebrates 30 years of innovation

29 Jul 2025

Whitepaper reveals 76% of South Africans are using loyalty schemes

Research

Whitepaper reveals 76% of South Africans are using loyalty schemes

18 Mar 2024

Cellular connectivity is the unsung hero of SA retail

Technology

Cellular connectivity is the unsung hero of SA retail

Tobie van Schalwyk 24 Oct 2023

Image supplied. Over 11 million Pick n Pay customers have unclaimed Smart Shopper points already loaded on their card, totalling over R250m in cash-back rewards

Retail Services

Pick n Pay customers have R350m in cash-back rewards waiting to be spent

25 Jul 2023

Source © Niall Wiggan In South Africa, loyalty programme owners are working hard to meet their customers and members where they are, now

Trends

7 loyalty programmes trends

20 Jun 2023

Source © Mark Bowden Retailer loyalty programmes are a tool for retailers to drive increased customer engagement

CRM

Loyalty programmes: A tool to drive increased customer engagement

2 May 2023

Image supplied. Despite shifting shopper behaviour due to tough economic conditions the FMCG retail sector remains the jewel in the South African economy crown

FMCG

FMCG retail sector remains the jewel in the South African economy crown - despite unsettled economy

28 Apr 2023

Retailers

Builders launches Builders+ benefits programme

22 Sep 2022

Source: Supplied

Research

Basic food costs at SA's big retailers compared

2 Jun 2022

Kantar BrandZ lesson 5 of 7: Clicks on the power of personalisation to enhance convenience

Branding

Kantar BrandZ lesson 5 of 7: Clicks on the power of personalisation to enhance convenience

Issued by Kantar 24 Feb 2022

Source: Pick n Pay

Research

SA's most popular loyalty programmes revealed for 2021

17 Sep 2021

Yoyo pilots bank card-linked loyalty, integrates with Zapper

Banking & Finance

Yoyo pilots bank card-linked loyalty, integrates with Zapper

1 Jun 2021

Ndagi Job Goshi, Liferay Africa

CRM

6 tips to improve retail loyalty and decrease competition

Ndagi Job Goshi 14 May 2021

These are SA's favourite loyalty programmes for 2019/20

Research

These are SA's favourite loyalty programmes for 2019/20

13 Mar 2020

Innervation acquires loyalty business from Tritech Media

CRM

Innervation acquires loyalty business from Tritech Media

4 Feb 2020

The case for loyalty programmes

CRM

The case for loyalty programmes

3 Feb 2020

Why data technology can take FMCG marketing to the next level

Retail Marketing

Why data technology can take FMCG marketing to the next level

Andrew Dawson 28 Jan 2020

#BizTrends2020: Experience, value and convenience underpin successful QSR loyalty programmes

Trends

#BizTrends2020: Experience, value and convenience underpin successful QSR loyalty programmes

Mia Morkel 7 Jan 2020

Clicks announces Engen as new fuel rewards partner

CRM

Clicks announces Engen as new fuel rewards partner

2 Dec 2019

Extra Smart Shopper rewards for TymeBank users

Banking & Finance

Extra Smart Shopper rewards for TymeBank users

26 Feb 2019

Transactional sector is about to be transformed

Banking

Transactional sector is about to be transformed

7 Feb 2019

#BizTrends2019: From data to dashboard - how retailers will manage customer engagement in 2019

Trends

#BizTrends2019: From data to dashboard - how retailers will manage customer engagement in 2019

Daniel Logan 7 Jan 2019

These are SA's favourite loyalty programmes

Research

These are SA's favourite loyalty programmes

2 Nov 2018

UK retail loyalty programmes suffer from a lack of differentiation

CRM

UK retail loyalty programmes suffer from a lack of differentiation

20 Feb 2018

Are banks using their loyalty programmes effectively?

Banking

Are banks using their loyalty programmes effectively?

13 Jul 2017

Is marketing to seniors on your radar?

Marketing

Is marketing to seniors on your radar?

Marilyn Hallett 1 Sep 2016

Advanced analytics: the game changer SA retailers have yet to plug into

Retailers

Advanced analytics: the game changer SA retailers have yet to plug into

Gareth Pearson 6 Jul 2015

Research

Customer service more important than price in switching providers

20 Feb 2011

CRM, CX, UX

Research finds retailers must overhaul loyalty programmes

20 Aug 2007

Research

Research finds retailers must overhaul loyalty programmes

20 Aug 2007

Retail

Take your Clicks ClubCard shopping

10 Oct 2006

SAMRA Convention 2006

The effectiveness of retail loyalty programmes

16 Mar 2006

CRM, CX, UX

SA's most rewarded consumers revealed

14 Aug 2003

CRM, CX, UX

SA's most rewarded consumers

Arthur Goldstuck 27 Jul 2003