Reciprocity | Bizcommunity

Reciprocity | Bizcommunity

News

Why most loyalty programmes fail to turn customers into lifelong fans

CRM

Why most loyalty programmes fail to turn customers into lifelong fans

Riaz Galant 15 Jul 2025

Chad's President General Mahamat Idriss Deby arrives before a dinner with several heads of state and government and leaders of international organisations at the Elysee Palace, as part of the 19th Francophonie Summit, in Paris, France, 4 October 2024. Reuters/Benoit Tessier/File Photo

Immigration & Citizenship Law

Chad suspends visas issuance to US citizens over travel ban

Mahamat Ramadane and Ayen Deng Bior 6 Jun 2025

Harnessing the gig economy: A practical guide for SMEs to leverage freelance talent

SMEs

Harnessing the gig economy: A practical guide for SMEs to leverage freelance talent

Jeremy Lang, Issued by Business Partners Limited 14 Apr 2025

Smartfill joins Transform’s R9m initiative to drive circular economy innovation in South Africa

FMCG

Smartfill joins Transform’s R9m initiative to drive circular economy innovation in South Africa

Issued by DY/DX 11 Apr 2025

Tamsyn Lunt, director of Product Growth at Plentify

Employee Wellness

Unpacking progressive parental leave policies with Plentify's Tamsyn Lunt

Shan Radcliffe 28 Mar 2025

Liezel Jonkheid is director and founder of the Consumer Psychology Lab. Source: Supplied.

CRM, CX, UX

The hidden pitfalls of relying solely on NPS and CSAT scores

Liezel Jonkheid 12 Mar 2025

$Andre Le Roux, head of strategy: TBWA\Coastal, talks about trends that drive culture to understand SA shopper (Image supplied)$

Marketing

#BizTrends2025: TBWA\Coastal's Andre Le Roux - Understanding the SA shopper

Andre Le Roux 4 Feb 2025

South Africans continue their love affair with discounts as inflation dips

Sales

South Africans continue their love affair with discounts as inflation dips

24 Oct 2024

Source: typolix via

Supply Chain

Supply chains should make the world better, not worse – it’s time for a rethink

R. Hamann, C.-M. Chen, J. Gualandris, et al. 15 Aug 2024

UN Tourism report: Global travel openness rebounds to pre-pandemic levels

Tourism

UN Tourism report: Global travel openness rebounds to pre-pandemic levels

14 Mar 2024

Branding

Beyond AI-deas: Data-led brand activations for lasting consumer loyalty, trust and advocacy

Issued by Tradeway 14 Feb 2024

From cradle to corner office: Saica's holistic approach to learning and development

Education & Training

From cradle to corner office: Saica's holistic approach to learning and development

Issued by SAICA 8 Feb 2024

Africa's open visa policy eases cross-border travel, unlocks trade and investment

Tourism

Africa's open visa policy eases cross-border travel, unlocks trade and investment

13 Dec 2023

Image: Terry Levin. Zoe Scaman looks at where the internet is going through the lens of User Generated Content at the recent Nedbank IMC.

IMC Conference

#NedbankIMC2023: From creator economy to cosy web to a new spirit of reciprocity and generosity

Terry Levin 18 Sep 2023

Source: African Rainbow Energy. Patrice Motsepe, Brics Business Council chairperson.

Economy

#BRICS2023: Brics Business Council chair urges swift implementation of AfCFTA

23 Aug 2023

The route to CEO via marketing

Events & Conferencing

The route to CEO via marketing

Issued by IMC Conference 20 Jul 2023

Image source: alphaspirit –

Tax Law

Examining the unintended consequences of Most Favoured Nation Clauses in tax treaties

Francis Mayebe 22 Sep 2022

The "Give Away Your Clever" approach to content marketing

Publishing

The "Give Away Your Clever" approach to content marketing

Tiffany Markman 22 Apr 2022

4 New Year's resolutions for a healthier environment in 2022

Environment & Natural Resources

4 New Year's resolutions for a healthier environment in 2022

Viniece Jennings 6 Jan 2022

Image source: © Alexander Ryabintsev –

Corporate & Commercial Law

AGOA eligibility requirements under review in three African countries

Virusha Subban 15 Nov 2021

Source: ©iqoncept

Financial Services

The Afrillennial effect on the financial services industry

Berniece Hieckmann 12 Jul 2021

Kantar's CX+ 2020: Reboot your CX understanding to supercharge TMT growth

CRM, CX, UX

Kantar's CX+ 2020: Reboot your CX understanding to supercharge TMT growth

Mark Molenaar, Issued by Kantar 4 Mar 2021

Nelson Mandela Foundation hosts discussion on making universal healthcare universal

Health & Social Welfare

Nelson Mandela Foundation hosts discussion on making universal healthcare universal

21 Aug 2020

D&AD announces winners for New Blood Awards 2020 including two SA entries!

D&AD Awards

D&AD announces winners for New Blood Awards 2020 including two SA entries!

10 Jul 2020

Customer experience in the age of #Covid-19

CRM, CX, UX

Customer experience in the age of #Covid-19

Dr Sibongile Vilakazi, Issued by Kantar 14 Apr 2020

Image source: Getty/Gallo

Mining

Managing environmental, social and governance risks is growing in importance for mining companies

27 Jan 2020

Image source: Gallo/Getty

Travel

Are relaxed visa regulations enough to turn the tourism industry around?

Guy Stehlik 28 Oct 2019

Gillian Saunders

Tourism & Travel

A foundation for South African tourism growth

Gillian Saunders 8 Oct 2019

Image credit: Muhammad Ribkhan from Pixabay.

Digital

RE: Top 9 email tips

Leigh Crymble 27 Aug 2019

High-income country trainees and experts must learn to listen and be humble. Shutterstock

Public Health

Global health still mimics colonial ways: here's how to break the pattern

Madhukar Pai 19 Aug 2019

Why I deleted my Facebook account and what marketers can learn

Social Media

Why I deleted my Facebook account and what marketers can learn

Jennilee Peremore-Oliver 24 May 2019

Tourists behaving badly are a threat to global tourism, and the industry is partly to blame

Tourism

Tourists behaving badly are a threat to global tourism, and the industry is partly to blame

9 Apr 2019

"We are what we see" - Marian Salzman

Marketing

"We are what we see" - Marian Salzman

Juanita Pienaar 1 Apr 2019

#SeamlessSA: Strategic partnerships key to seamless payment ecosystem

Technology

#SeamlessSA: Strategic partnerships key to seamless payment ecosystem

Maroefah Smith 15 Mar 2019

How to avoid overspending: uncover the psychology behind why people buy

Research

How to avoid overspending: uncover the psychology behind why people buy

31 Dec 2018

Explaining that vaccines do not cause autism and have few side effects does not seem to matter to those who oppose vaccination. Numstocker/Shutterstock.com

Public Health

Countering misinformation about flu vaccine is harder than it seems

Matthew Motta and Dominik Stecula 7 Dec 2018

Ethiopia begins issuing online visas for tourists

Travel

Ethiopia begins issuing online visas for tourists

4 Jun 2018

The One Club and MullenLowe launch Fight Gunfire With Fire, inspired by student activism

The One Club for Creativity

The One Club and MullenLowe launch Fight Gunfire With Fire, inspired by student activism

1 Jun 2018

Ethiopia to allow all Africans to visit without visas "very soon" - PM Abiy Ahmed says

Tourism & Travel

Ethiopia to allow all Africans to visit without visas "very soon" - PM Abiy Ahmed says

28 May 2018

Nudging the city and residents of Cape Town to save water

Infrastructure & Utilities

Nudging the city and residents of Cape Town to save water

Leila Harris, Jiaying Zhao, Martine Visser 6 Mar 2018

Can a lessee withhold rental if denied full occupation of leased premises?

Land & Property Law

Can a lessee withhold rental if denied full occupation of leased premises?

Rosanne Kinder 22 Feb 2018

#IMC2018: The science of how brands grow

Marketing

#IMC2018: The science of how brands grow

Jessica Tennant 16 Feb 2018

Travel

Six central African countries seal deal on free movement

2 Nov 2017

Tourism & Travel

Is it ethical to take a luxury holiday in a ‘developing' country?

Paul Hanna 15 Sep 2017

Gig economy businesses like Uber and Airtasker need to evolve to survive

Retail Services

Gig economy businesses like Uber and Airtasker need to evolve to survive

Joshua Healy, Andreas Pekarek and Daniel Nicholson 27 Jul 2017

Jessica Bonin: Master blender of tea, passion and success

Retailers

Jessica Bonin: Master blender of tea, passion and success

Lauren Hartzenberg 29 May 2017