Customer needs | Bizcommunity

Customer needs | Bizcommunity

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Shaun Shehab, lead solutions engineer at Ecentric, says the refund process holds untapped potential to enhance customer experience (Image supplied)

CRM

Taking the pain out of the refund function for retailers and customers

Shaun Shehab 3 days

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CRM

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

Issued by CEM Africa 18 Jun 2025

How e-commerce is reshaping skincare retail

E-commerce

How e-commerce is reshaping skincare retail

Aleksey Sukhov 11 Jun 2025

TakealotNow expands to Joburg’s East Rand

E-commerce

TakealotNow expands to Joburg’s East Rand

11 Jun 2025

Makro cuts prices on 100 essential items in 3-month-long rollback

Retailers

Makro cuts prices on 100 essential items in 3-month-long rollback

3 Jun 2025

Mathebe Ngwenya's bold leap from corporate banking to beauty entrepreneurship

Accounting & Auditing

Mathebe Ngwenya's bold leap from corporate banking to beauty entrepreneurship

Issued by SAICA 23 May 2025

The power of omnichannel

Marketing

The power of omnichannel

Issued by Red October Technologies 5 May 2025

Finance

PwC's AI findings highlight potential 15% uplift in global economy by 2035

30 Apr 2025

Chery targets SA with new bakkie and luxury brands

Automotive

Chery targets SA with new bakkie and luxury brands

29 Apr 2025

Makro to open 23rd store in Eastern Cape; its first since 2019

Retailers

Makro to open 23rd store in Eastern Cape; its first since 2019

11 Apr 2025

Meet the Vanguards - Scaling opperations through autonomous agents

CRM, CX, UX

Meet the Vanguards - Scaling opperations through autonomous agents

Andre Fredericks, Issued by Sanlam Fintech 5 Aug 2024

Point-of-sale technology is critical for SA’s auto industry revitalisation

Sales

Point-of-sale technology is critical for SA’s auto industry revitalisation

Fatima Khota 1 Apr 2025

Unlocking success: 5 ways to optimise customer-centricity

SMEs

Unlocking success: 5 ways to optimise customer-centricity

Jeremy Lang, Issued by Business Partners Limited 20 Mar 2025

FNB's eBucks expansion with Pick n Pay set to revolutionise grocery shopping in SA

Banking & Finance

FNB's eBucks expansion with Pick n Pay set to revolutionise grocery shopping in SA

18 Mar 2025

The Southern African Institute of Welding (SAIW) has unveiled a strategic renewal plan to elevate the quality of skills training, expand service offerings, and modernise operations (Image supplied)

Science & Engineering

SAIW's strategic renewal plan to elevate skilled artisan status, NECSA partnership reinforced

12 Mar 2025

Shifting expectations - steering through the logistics of change in South Africa

Logistics & Transport

Shifting expectations - steering through the logistics of change in South Africa

Pia Knežević 10 Mar 2025

Consumer Insights Agency, KLA, reveals the Quarterly Buzz Results for Q4 2024

Research

Consumer Insights Agency, KLA, reveals the Quarterly Buzz Results for Q4 2024

Issued by KLA 5 Mar 2025

The future of digital commerce in the consumer packaged goods industry

Retail

The future of digital commerce in the consumer packaged goods industry

Setjhaba Molloyi & Lauren Samaai 4 Mar 2025

Pick n Pay and FNB boost rewards: Earn up to 30% back with expanded partnership

Banking & Finance

Pick n Pay and FNB boost rewards: Earn up to 30% back with expanded partnership

27 Feb 2025

Made for you: Tailored solutions driving growth of SA’s long-term insurance industry

Insurance & Actuarial

Made for you: Tailored solutions driving growth of SA’s long-term insurance industry

Issued by Insight Survey 26 Feb 2025

Altitude Wealth sees global potential in BooYaa Golf

Sport

Altitude Wealth sees global potential in BooYaa Golf

18 Feb 2025

Branding

Diary of a CMO: How can I protect my brand against copycats?

Mary Kyriakidi and Peter Aiken, Issued by Kantar 18 Feb 2025

Branding

Key branding insights from the WEF, Davos 2025

10 Feb 2025

Accounting & Auditing

The future of accounting in 2025: Adapting to AI, platforms, and sustainability

Scott Etheridge 5 Feb 2025

How technology is shaping South Africa's retail landscape

Technology

How technology is shaping South Africa's retail landscape

Bonga Gumede 5 Feb 2025

7 benefits of regularly reviewing and revising your business' goals

SMEs

7 benefits of regularly reviewing and revising your business' goals

Jeremy Lang, Issued by Business Partners Limited 29 Jan 2025

#BizTrends2025: Curating the future - what lies ahead for low-cost air travel in Africa

Trends

#BizTrends2025: Curating the future - what lies ahead for low-cost air travel in Africa

Kirby Gordon 21 Jan 2025

Peter Andrew, CEO, CCI South Africa

Trends

#BizTrends2025: BPO industry ready for transformation

Peter Andrew 20 Jan 2025

Dell has flipped its 2025 product names to talk directly to CIOs and CTOs.

Hardware

Dell product overhaul proves AI era is for the enterprise

Lindsey Schutters 7 Jan 2025

Access Bank enters agreement to acquire 100% stake In South Africa based Bidvest Bank

Banking

Access Bank enters agreement to acquire 100% stake In South Africa based Bidvest Bank

Issued by The Publicity Workshop 17 Dec 2024

Ifeoma Jibunoh the chief marketing officer at Cassava Technologies examines the role of curiosity in marketing (Image supplied)

Marketing

3 key considerations in harnessing curiosity in marketing

Ifeoma Jibunoh 11 Dec 2024

Can virtual agents play an effective role in outbound sales?

Technology

Can virtual agents play an effective role in outbound sales?

Ryan Falkenberg 6 Dec 2024

How Shein, Temu, and Amazon are shaking up the e-commerce market in SA

E-commerce

How Shein, Temu, and Amazon are shaking up the e-commerce market in SA

2 Dec 2024

Consumer insights agency, KLA, reveals the Quarterly Buzz Results for Q3 2024

Research

Consumer insights agency, KLA, reveals the Quarterly Buzz Results for Q3 2024

Issued by KLA 19 Nov 2024

Cassava Technologies CMO Ifeoma Jibunoh went from beers to broadband

Marketing

Cassava Technologies CMO Ifeoma Jibunoh went from beers to broadband

Lindsey Schutters 18 Nov 2024

Liquid C2 is using AI to combat the growing frequency and complexity of cyber threats attacking African businesses.

Cybersecurity

Liquid C2 tackles Africa’s growing cyber threats, gets real about AI

Lindsey Schutters 18 Nov 2024

Top global consumer trends for 2025 - Euromonitor Intl

Trends

Top global consumer trends for 2025 - Euromonitor Intl

14 Nov 2024

Source: Supplied. Pieter De Wet, business development lead at FutureBank.

Financial Services

Beyond transactions: The rise of mobile wallets. But consolidation is coming

13 Nov 2024

Sitholizwe Mdlalose, CEO of Vodacom SA, joined his MNO peers on a GSMA panel ahead of Africa Tech Festival.

Internet

Vodacom SA CEO says Maziv deal would not make a monopoly

Lindsey Schutters 11 Nov 2024

Leveraging AI to boost business: A guide for SMEs in 2025

SMEs

Leveraging AI to boost business: A guide for SMEs in 2025

Issued by The Publicity Workshop 6 Nov 2024

From awareness to action: Empowering voices for disability rights

Employee Wellness

From awareness to action: Empowering voices for disability rights

Justene Smith, Issued by Progression 5 Nov 2024

Hyper-personalisation is the future of customer care

CRM

Hyper-personalisation is the future of customer care

29 Oct 2024

Source: © 123rf People are increasingly seeking depth, authenticity, and sensory richness in their experiences, aiming to engage with the world in meaningful ways. this is one of five macro trends identified by the Accenture Life Trends 2025 report

Digital

5 global macro trends and consumer insights from the Accenture Song's Life Trends 2025 report

22 Oct 2024

Insurance & Actuarial

SA’s insurance industry sees uptick in M&A, with continued deal activity

17 Oct 2024

Xero’s State of Small Business report: The role of technology SME growth

Research Reports

Xero’s State of Small Business report: The role of technology SME growth

16 Oct 2024

Vodacom now! wins gold for the third consecutive year

Digital

Vodacom now! wins gold for the third consecutive year

Issued by Media24 14 Oct 2024

CCTC's new initiative aims to boost SMEs in the textile sector

SMEs

CCTC's new initiative aims to boost SMEs in the textile sector

9 Oct 2024

Precision boost: Mastering search marketing on Google and Bing

Marketing

Precision boost: Mastering search marketing on Google and Bing

Samantha Qeja, Issued by Dentsu 9 Oct 2024

Innovative loyalty progammes are key component of modern retail strategies

CRM

Innovative loyalty progammes are key component of modern retail strategies

27 Sep 2024