Customer interaction | Bizcommunity

Customer interaction | Bizcommunity

News

Source: Supplied.

Banking

South African banks face a new AI warning on trust and consent

10 Jul 2026

Retail has a role in fixing South Africa’s youth job crisis

Training

Retail has a role in fixing South Africa’s youth job crisis

Kayleigh Fazan 6 Jul 2026

AI could do for SMMEs what the internet never did

SMEs

AI could do for SMMEs what the internet never did

Martin Butler 22 Jun 2026

Source: Supplied. Andrew Dewey, managing director of Swindon Property.

Office Property

Good news for prime offices, bad news for five-day commutes

Andrew Dewey 29 May 2026

Natalie van der Merwe, head of division at Vox, gives insight into how SMEs don’t need a full overhaul to compete, they just need a smarter, step-by-step approach to omnichannel. (Image supplied)

Community

5 ways SMEs can close the omnichannel gap

Natalie Van der Merwe 8 May 2026

Caxton launches new integrated media solution with unrivalled reach

Media

Caxton launches new integrated media solution with unrivalled reach

Issued by Caxton Media 17 Nov 2025

How to drive customer engagement through data unification in SA

CRM

How to drive customer engagement through data unification in SA

Kunal Badiani 25 Jun 2025

Converge Africa 2025 wraps with record engagement and industry-shaping insights

Fintech

Converge Africa 2025 wraps with record engagement and industry-shaping insights

Issued by Converge Africa 26 May 2025

Why your tech investment isn’t paying off: The digital transformation myth

Digital

Why your tech investment isn’t paying off: The digital transformation myth

Issued by Dentsu 5 Feb 2025

#BizTrends2025: A vision for the future – transforming transport education and shaping the logistics economy

Trends

#BizTrends2025: A vision for the future – transforming transport education and shaping the logistics economy

Maphefo Anno-Frempong 16 Jan 2025

Image source: tomwang –

Talent Acquisition

Can you really afford to not vet your seasonal staff?

Jennifer Barkhuizen 11 Dec 2024

How till slip competitions help build brands

Digital

How till slip competitions help build brands

Issued by Techsys Digital 18 Nov 2024

Source: © 123rf From November all incoming service conversations for businesses using WhatsApp Business are free

Digital

Free WhatsApp Business incoming service conversations

7 Nov 2024

Hyper-personalisation is the future of customer care

CRM

Hyper-personalisation is the future of customer care

29 Oct 2024

How Gen AI can ease the burden of consumer decision-making

Technology

How Gen AI can ease the burden of consumer decision-making

Junaid Kleinschmidt 10 Sep 2024

Discovery takes first 2 places on Ask Afrika Orange Index winners podium

CRM, CX, UX

Discovery takes first 2 places on Ask Afrika Orange Index winners podium

Issued by ASK AFRICA 29 Aug 2024

How e-commerce brands can win in the age of customer expectation

CRM

How e-commerce brands can win in the age of customer expectation

Khosi Ncube 22 Aug 2024

Source: Kimberley Taylor, founder and chief executive officer of Loop.

Technology

Loop CEO champions women in STEM, leading inclusive innovation

14 Aug 2024

What are the top marketing automation options in South Africa?

Marketing

What are the top marketing automation options in South Africa?

Issued by MO Agency 13 Aug 2024

Source: © 123rf Peer reviews continue to gain momentum as a key source of information when making purchase decisions

CRM, CX, UX

Part 2: Peer reviews more important for purchase decisions than company information

31 Jul 2024

5 things Temu can teach e-commerce businesses

E-commerce

5 things Temu can teach e-commerce businesses

Issued by TDMC 20 Jun 2024

How AI is reshaping the future of aviation

Aviation

How AI is reshaping the future of aviation

Kirby Gordon 30 Apr 2024

From prospect to profit – why sales, CRM, and service desk software matters

CRM

From prospect to profit – why sales, CRM, and service desk software matters

Anton Oosthuizen, Issued by QuickEasy Software 13 Feb 2024

Why businesses should leverage click-to-chat ads for real-time customer interaction

Digital

Why businesses should leverage click-to-chat ads for real-time customer interaction

George Muhia 6 Feb 2024

Transcending parasocial relationships with OMNi-Engage

Marketing

Transcending parasocial relationships with OMNi-Engage

Issued by Motherland OMNi 15 Jan 2024

CRM

Building loyalty: the art of personalised brand experiences and advocacy

Tushar Vaishnavi 9 Nov 2023

Hyper-personalisation can elevate CX through tailored engagement

CRM

Hyper-personalisation can elevate CX through tailored engagement

Boris Maric 9 Nov 2023

Survey analyses the challenges and strategies for the future of franchising

Franchising

Survey analyses the challenges and strategies for the future of franchising

4 Oct 2023

Digital transformation brings new value to the customer experience

Technology

Digital transformation brings new value to the customer experience

Wayne Toms 22 Sep 2023

Direct Marketing

Telkom names Accenture Song as digital and direct agency of record

31 Aug 2023

Ride the AI revolution, don't fear it

4th Industrial Revolution

Ride the AI revolution, don't fear it

Dawood Patel, Issued by Helm 21 Jul 2023

The diversity and inclusion benefits of correct name pronunciation in the workplace

Marketing & Media

The diversity and inclusion benefits of correct name pronunciation in the workplace

Issued by Rocketseed 8 Feb 2023

Source: Supplied. Lelen Udayan, head of customer experience at Mukuru.

Fintech

Achieving a frictionless customer experience in fintech

Lelen Udayan 26 Jan 2023

Journey forms by Social Places

Marketing

Journey forms by Social Places

Issued by Social Places 16 Sep 2022

Source: © Vadim Guzhva Employee branding is a critical component of the customer experience

CRM, CX, UX

Employee branding: Critical to customer experience

Paula Sartini 14 Sep 2022

Source: © baucemag The Cell C Extension campaign found its insight in the heart of South African culture – hair salons

Media

Hair salons campaign wins MediaCom SA and Cell C gold

6 Jun 2022

Marketing

Content development in precision marketing

Sizwe Simelane 2 Jun 2022

Source: Supplied. James Bayhack, director for sub-Saharan Africa at CM.com.

Banking

Customer experience in financial services: today's challenges and opportunities

James Bayhack 30 May 2022

The power of good customer service management software

Software

The power of good customer service management software

Anton Oosthuizen, Issued by QuickEasy Software 10 May 2022

QuickEasy BOS makes seasonal packaging and printing campaigns profitable

Packaging

QuickEasy BOS makes seasonal packaging and printing campaigns profitable

Issued by QuickEasy Software 1 Apr 2022

Insurance industry discovers multi-factor authentication good for more than just security

Insurance & Actuarial

Insurance industry discovers multi-factor authentication good for more than just security

Issued by Semaphore Communications 18 Mar 2022

CRM, CX, UX

Net promoter score vs. Net sentiment

Melanie Malherbe 14 Sep 2021

CRM

Omnichannel the way forward for retail customer experience

Jeremy Osborne 14 Sep 2021