The Microsoft Global State of Multichannel Customer Service Report underscored the value of resolving customer issues at speed and the importance of equipping contact centre staff with the right knowledge...
Jan Kühn 8 Sep 2020
Efficient fulfilment operations are essential in providing quick deliveries. Pencil pushing, white board for order taking and the usual phone calls to the drivers are methods of the past...
Issued by Fastvan 20 Aug 2020
Digital has become so commonplace as a term that it has almost lost its value...
13 Aug 2020
Many enterprise efforts to adopt and scale to cloud have stalled. Some organisations got stuck in an experimental mindset without a sense of where their cloud journey was headed...
Sekete Maphopha 13 Aug 2020
Local web hosting company 1-grid has launched their mobile app to enhance their customer's experience and aid convenience...
Issued by 1-grid.com 7 Aug 2020
From tsunamis to ash clouds and global financial crises, the travel industry has seen its share of setbacks over the past few years...
Maher Koubaa 25 Jun 2020
GIS mapping technology has been key to limiting the spread of Covid-19 in South Africa by providing access to real-time information and ensuring that vulnerable communities stay safe...
18 May 2020
Despite the increasing rate of unemployment in South Africa, businesses can play a meaningful role in creating sustainable job opportunities for the youth, those that are most affected. The opportunity lies where Temporary Employment Services (TES) can facilitate the sharing of skills...
Theresa Ackerman 6 May 2020
In true South African spirit, even in times of adversity, daily stories of generosity and ingenuity abound. Never have we been more proud of how business communities are using our publishing platforms than since the outbreak of the Covid-19 coronavirus...
Issued by Bizcommunity.com 6 Apr 2020
R.E.M. might have been thinking about the current global situation when they sang, "It's the end of the world as we know it". But in times of crisis there is usually the opportunity to emerge stronger and better...
Jan Davel 2 Apr 2020
The mining sector is one of the most dangerous around, so the advent of wearable technology can contribute to minimising workplace injuries...
11 Mar 2020
As organisations become increasingly more complex, there are now more moving parts in your business than ever before...
28 Feb 2020
The City of Cape Town's MyCiti mobile application, which was launched four months ago, has accumulated over 21,000 commuter downloads...
24 Feb 2020
"We need to ensure that Africa's future farmers not only grow crops but careers as well," argues Sylvia Ng'eno...
Sylvia Ng'eno 10 Feb 2020
The construction sector is one of the least digitised industries in South Africa and globally. While this is largely attributed to the complexity of the industry, the power of data can no longer be ignored...
Andrew Skudder 20 Jan 2020
Enterprise Asset Management (EAM) has come a long way from the days of manual catalogues and vast spreadsheets detailing the inventory of an organisation...
Stefan Jacobs 16 Jan 2020
The International Air Transport Association, in partnership with the Global Shippers Forum, the International Federation of Freight Forwarders Associations and the International Air Cargo Association, are amplifying their efforts to ensure the safe air transport of lithium batteries...
12 Dec 2019
The new deals will see the largest online travel agencies and search platforms in Russia and South Korea, including Kupibilet.ru and Naver, gain access to real-time information about branded fares and ancillaries from leading global airlines...
4 Dec 2019
Global pharmaceutical sales are predicted to reach $1567.80 billion by 2023...
Eben Esterhuizen 18 Nov 2019
Cloud technologies are becoming more popular than ever before...
21 Oct 2019
In the wake of Industry 4.0 there is no doubt that technology - both its advancements and shortcomings - is dictating the speed of change across the globe...
Rentia Austin 21 Oct 2019
The Red Bull Basement University programme has been launched in South African campuses, providing university students with the opportunity to co-create innovative projects that improve student life...
14 Oct 2019
Starting out in business is challenging, but a big positive is that you can usually manually keep up with transactional relationships...
7 Oct 2019
Tai+, an Estonian-based technology company has launched a mobile app that enables truckers to connect cargo shippers directly in real-time in Kenya...
30 Sep 2019
The yard is a critical yet invisible stage, significantly impacting both inbound and outbound execution efficiency...
23 Aug 2019
Today, owning DVDs and CDs seems like a quaint idea - why would you clutter your home with physical media when you can get the music or movies you want over the internet on a pay-per-download or subscription basis?
Alex Thomson 25 Jul 2019
The Food and Agriculture Organisation of the United Nations forecasts that the world's population will reach 9.1 billion by 2050 and that global food production will need to grow by 70% to feed that number of people.
Tony Esmeraldo 23 Jul 2019
Over $40 billion in trade deals, participants from 55 countries expected at IATF2020...
16 Jul 2019
Thinking through and executing a digital business model requires a fundamental shift in strategy...
4 Jul 2019
The world watched in horror in April as flames consumed the Cathedral of Notre Dame in Paris, gutting an 850-year old building considered to be one of the most beautiful and historically significant examples of the gothic architectural style...
Andrew Skudder 6 Jun 2019
Every day we make observations to inform our decisions - whether it is taking your loved one's temperature to establish if they have a fever or checking your fuel gauge or range on your vehicle's display. It provides us with the comfort of knowing and decision-making information...
Dr Shafick Adams 29 May 2019
Line of sight is the biggest challenge for all aspects of the supply chain, from the manufacturer to the wholesaler, distributor and the reseller and even to the end consumer...
Andrew Dawson 21 May 2019
Argility is a South African enterprise software development and services company focussing on using industry 4.0 technologies in the retail and supply chain arena...
Evan-Lee Courie 2 May 2019
Over the past few months, a Walmart Neighborhood Market in New York has quietly transformed into the company's first Intelligent Retail Lab...
2 May 2019
At the recent Citrus Growers Association's conference in Port Elizabeth, the Citrus Academy's general manager, Jacomien De Klerk said the rapid advancement of technology and its potential to efficiently connect the planet and people is both thrilling and daunting...
Carin Venter 25 Mar 2019
Our work is becoming ever more digital. No matter if you're an office worker, doctor, lawyer, warehouse clerk, or truck driver...
Brendan McAravey 22 Mar 2019
It seems everyone is talking about the Fourth Industrial Revolution, often abbreviated as 4IR and also called Industry 4.0...
Tiisetso Maloma 18 Mar 2019
Wow, is it 1991 already? Yes, on this 28th anniversary of Al Gore popularising the phrase "information superhighway", Internet Solutions (IS) brings you an even better phrase: "the intelligent information superhighway" for a fully connected supply chain. How about that?
Roger Hislop 13 Mar 2019
People are spending their time wisely, applying this sense of urgency to even the way in which they shop. The service provider who is able to offer the consumer a solution immediately is the most likely to win the conversion...
Pieter Geyser 26 Feb 2019
Technology has made a tremendous difference in the world, in areas as diverse as health and education, and pretty much everything in between...
Ross Harvey 19 Feb 2019
It is hard to believe that billions of connected devices and sensors - the Internet of Things - are forecast to be worth a staggering $US94bn by 2025 in the retail sector...
18 Feb 2019
While employer branding has made significant inroads into the South African market, with a number of companies leveraging its benefits, its relevance and how to purposefully implement it does still seem to leave many indifferent...
Sindy Peters 28 Jan 2019
Exciting developments in enterprise resource planning provide us with a compelling snapshot of how the country is progressing with regards to digital transformation...
Deirdre Fryer 18 Jan 2019
Nissan unveiled its future vision for a vehicle that helps drivers "see the invisible" by merging both real and virtual worlds...
8 Jan 2019
Emirates passengers travelling from or transiting through Dubai International Airport can expect fewer instances of delays associated with aircraft turnaround thanks to a new innovative application...
20 Dec 2018
Lexis WinDeed provides information and tools to track the process of a property transaction and give access to regular and up-to-date feedback, enabling fast and efficient processing...
Issued by LexisNexis 22 Nov 2018
JCDecaux enters the Nigerian OOH market in partnership with local investment firm Grace Lake Partners...
21 Nov 2018
The Talk to Nando's programme received three coveted Assegai awards at this year's Direct Marketing Association's Assegai Awards...
Issued by nudge 16 Nov 2018
Silversoft, a leading provider of enterprise software and information solutions for professional services firms, has announced that leading South African Accounting & Audit Firm, SekelaXabiso (SkX), has implemented Deltek Maconomy to manage its practice...
Issued by Silversoft 9 Nov 2018