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The real-time customer
The real-time customerArticle

The Microsoft Global State of Multichannel Customer Service Report underscored the value of resolving customer issues at speed and the importance of equipping contact centre staff with the right knowledge...

Jan Kühn 8 Sep 2020

Fastvan Last Mile delivery platform solves complex vehicle routing problems, ETA's, manage failed - Re-attempted and returns
Fastvan Last Mile delivery platform solves complex vehicle routing problems, ETA's, manage failed - Re-attempted and returnsArticle

Efficient fulfilment operations are essential in providing quick deliveries. Pencil pushing, white board for order taking and the usual phone calls to the drivers are methods of the past...

Issued by Fastvan 20 Aug 2020

Digital is more than just a slice of tech
Digital is more than just a slice of techArticle

Digital has become so commonplace as a term that it has almost lost its value...

13 Aug 2020

The time is now to maximise the value of the cloud
The time is now to maximise the value of the cloudArticle

Many enterprise efforts to adopt and scale to cloud have stalled. Some organisations got stuck in an experimental mindset without a sense of where their cloud journey was headed...

Sekete Maphopha 13 Aug 2020

First hosting provider in South Africa to launch mobile app
First hosting provider in South Africa to launch mobile appArticle

Local web hosting company 1-grid has launched their mobile app to enhance their customer's experience and aid convenience...

Issued by 1-grid.com 7 Aug 2020

Innovation is the key to airline recovery in a Covid world
Innovation is the key to airline recovery in a Covid worldArticle

From tsunamis to ash clouds and global financial crises, the travel industry has seen its share of setbacks over the past few years...

Maher Koubaa 25 Jun 2020

Mapping tech helps stop Covid-19 in its tracks
Mapping tech helps stop Covid-19 in its tracksArticle

GIS mapping technology has been key to limiting the spread of Covid-19 in South Africa by providing access to real-time information and ensuring that vulnerable communities stay safe...

18 May 2020

The role of TES in creating youth employment opportunities
The role of TES in creating youth employment opportunitiesArticle

Despite the increasing rate of unemployment in South Africa, businesses can play a meaningful role in creating sustainable job opportunities for the youth, those that are most affected. The opportunity lies where Temporary Employment Services (TES) can facilitate the sharing of skills...

Theresa Ackerman 6 May 2020

The Bizcommunity: Not taking lockdown lying down
The Bizcommunity: Not taking lockdown lying downArticle

In true South African spirit, even in times of adversity, daily stories of generosity and ingenuity abound. Never have we been more proud of how business communities are using our publishing platforms than since the outbreak of the Covid-19 coronavirus...

Issued by Bizcommunity.com 6 Apr 2020

Remote working: Collaboration in the time of Covid-19
Remote working: Collaboration in the time of Covid-19Article

R.E.M. might have been thinking about the current global situation when they sang, "It's the end of the world as we know it". But in times of crisis there is usually the opportunity to emerge stronger and better...

Jan Davel 2 Apr 2020

Wearable tech and mine safety
Wearable tech and mine safetyArticle

The mining sector is one of the most dangerous around, so the advent of wearable technology can contribute to minimising workplace injuries...

11 Mar 2020

Do things differently to gain competitive advantage
Do things differently to gain competitive advantageArticle

As organisations become increasingly more complex, there are now more moving parts in your business than ever before...

28 Feb 2020

MyCiti mobile app gains ground amongst Cape Town commuters
MyCiti mobile app gains ground amongst Cape Town commutersArticle

The City of Cape Town's MyCiti mobile application, which was launched four months ago, has accumulated over 21,000 commuter downloads...

24 Feb 2020

Africa's youth want to cultivate careers, not just crops
Africa's youth want to cultivate careers, not just cropsArticle

"We need to ensure that Africa's future farmers not only grow crops but careers as well," argues Sylvia Ng'eno...

Sylvia Ng'eno 10 Feb 2020

Digitisation and data key to transforming construction industry
Digitisation and data key to transforming construction industryArticle

The construction sector is one of the least digitised industries in South Africa and globally. While this is largely attributed to the complexity of the industry, the power of data can no longer be ignored...

Andrew Skudder 20 Jan 2020

The future of Enterprise Asset Management
The future of Enterprise Asset ManagementArticle

Enterprise Asset Management (EAM) has come a long way from the days of manual catalogues and vast spreadsheets detailing the inventory of an organisation...

Stefan Jacobs 16 Jan 2020

Image source:
Aviation industry highlights dangers of rogue lithium battery shipmentsArticle

The International Air Transport Association, in partnership with the Global Shippers Forum, the International Federation of Freight Forwarders Associations and the International Air Cargo Association, are amplifying their efforts to ensure the safe air transport of lithium batteries...

12 Dec 2019

Travelport extends content retailing agreement to over 400 travel companies
Travelport extends content retailing agreement to over 400 travel companiesArticle

The new deals will see the largest online travel agencies and search platforms in Russia and South Korea, including Kupibilet.ru and Naver, gain access to real-time information about branded fares and ancillaries from leading global airlines...

4 Dec 2019

6 pharmacy retail trends to watch in 2020
6 pharmacy retail trends to watch in 2020Article

Global pharmaceutical sales are predicted to reach $1567.80 billion by 2023...

Eben Esterhuizen 18 Nov 2019

Cloud is the future of payroll
Cloud is the future of payrollArticle

Cloud technologies are becoming more popular than ever before...

21 Oct 2019

How technology shapes the modern guest culture and experience
How technology shapes the modern guest culture and experienceArticle

In the wake of Industry 4.0 there is no doubt that technology - both its advancements and shortcomings - is dictating the speed of change across the globe...

Rentia Austin 21 Oct 2019

Student innovators - last call to enter Red Bull Basement University challenge
Student innovators - last call to enter Red Bull Basement University challengeArticle

The Red Bull Basement University programme has been launched in South African campuses, providing university students with the opportunity to co-create innovative projects that improve student life...

14 Oct 2019

Look like a big dog using the right management systems
Look like a big dog using the right management systemsArticle

Starting out in business is challenging, but a big positive is that you can usually manually keep up with transactional relationships...

7 Oct 2019

New app connects Kenyan truckers to cargo shippers
New app connects Kenyan truckers to cargo shippersArticle

Tai+, an Estonian-based technology company has launched a mobile app that enables truckers to connect cargo shippers directly in real-time in Kenya...

30 Sep 2019

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Connecting the dots between yard visibility and supply chain controlArticle

The yard is a critical yet invisible stage, significantly impacting both inbound and outbound execution efficiency...

23 Aug 2019

Image source: Getty/Gallo
The rise and rise of the on demand economyArticle

Today, owning DVDs and CDs seems like a quaint idea - why would you clutter your home with physical media when you can get the music or movies you want over the internet on a pay-per-download or subscription basis?

Alex Thomson 25 Jul 2019

CloudVisual via
Precision agriculture is key to meeting Africa's growing demand for foodArticle

The Food and Agriculture Organisation of the United Nations forecasts that the world's population will reach 9.1 billion by 2050 and that global food production will need to grow by 70% to feed that number of people.

Tony Esmeraldo 23 Jul 2019

Afreximbank President Prof. Benedict Oramah, AU Trade Commissioner Amb. Albert Muchanga, and Rwanda Trade Minister Soraya Hakuziyaremye addressing guests at the launch of IATF2020 in Niamey.
Africa trade fair expected to generate record investmentArticle

Over $40 billion in trade deals, participants from 55 countries expected at IATF2020...

16 Jul 2019

Image source: Gallo/Getty.
Leveraging digital technology to boost Nigeria's MSMEsArticle

Thinking through and executing a digital business model requires a fundamental shift in strategy...

4 Jul 2019

The rebuilt Cathedral of Notre Dame will be a monument to advances in construction technology
The rebuilt Cathedral of Notre Dame will be a monument to advances in construction technologyArticle

The world watched in horror in April as flames consumed the Cathedral of Notre Dame in Paris, gutting an 850-year old building considered to be one of the most beautiful and historically significant examples of the gothic architectural style...

Andrew Skudder 6 Jun 2019

Data-driven decision-making for water security
Data-driven decision-making for water securityArticle

Every day we make observations to inform our decisions - whether it is taking your loved one's temperature to establish if they have a fever or checking your fuel gauge or range on your vehicle's display. It provides us with the comfort of knowing and decision-making information...

Dr Shafick Adams 29 May 2019

Tech makes end-to-end supply chain visibility and predictive analytics a reality
Tech makes end-to-end supply chain visibility and predictive analytics a realityArticle

Line of sight is the biggest challenge for all aspects of the supply chain, from the manufacturer to the wholesaler, distributor and the reseller and even to the end consumer...

Andrew Dawson 21 May 2019

Q&A: Marko Salic on digitally transforming retail and supply chain solutions
Q&A: Marko Salic on digitally transforming retail and supply chain solutionsArticle

Argility is a South African enterprise software development and services company focussing on using industry 4.0 technologies in the retail and supply chain arena...

Evan-Lee Courie 2 May 2019

IRL: AI powers Walmart's store of the future
IRL: AI powers Walmart's store of the futureArticle

Over the past few months, a Walmart Neighborhood Market in New York has quietly transformed into the company's first Intelligent Retail Lab...

2 May 2019

Brienne Hong via
#CitrusSummit: Fruitful opportunities in technologyArticle

At the recent Citrus Growers Association's conference in Port Elizabeth, the Citrus Academy's general manager, Jacomien De Klerk said the rapid advancement of technology and its potential to efficiently connect the planet and people is both thrilling and daunting...

Carin Venter 25 Mar 2019

3 Things that make workspaces intelligent
3 Things that make workspaces intelligentArticle

Our work is becoming ever more digital. No matter if you're an office worker, doctor, lawyer, warehouse clerk, or truck driver...

Brendan McAravey 22 Mar 2019

Why and how industrial revolutions form and to how to take part in them
Why and how industrial revolutions form and to how to take part in themArticle

It seems everyone is talking about the Fourth Industrial Revolution, often abbreviated as 4IR and also called Industry 4.0...

Tiisetso Maloma 18 Mar 2019

Turning information highways into intelligent information superhighways
Turning information highways into intelligent information superhighwaysArticle

Wow, is it 1991 already? Yes, on this 28th anniversary of Al Gore popularising the phrase "information superhighway", Internet Solutions (IS) brings you an even better phrase: "the intelligent information superhighway" for a fully connected supply chain. How about that?

Roger Hislop 13 Mar 2019

Marketers need to redefine the conversion path in order to build CLV
Marketers need to redefine the conversion path in order to build CLVArticle

People are spending their time wisely, applying this sense of urgency to even the way in which they shop. The service provider who is able to offer the consumer a solution immediately is the most likely to win the conversion...

Pieter Geyser 26 Feb 2019

Technology is useful, but drones alone won't save Africa's elephants
Technology is useful, but drones alone won't save Africa's elephantsArticle

Technology has made a tremendous difference in the world, in areas as diverse as health and education, and pretty much everything in between...

Ross Harvey 19 Feb 2019

How IoT can transform the local retail sector
How IoT can transform the local retail sectorArticle

It is hard to believe that billions of connected devices and sensors - the Internet of Things - are forecast to be worth a staggering $US94bn by 2025 in the retail sector...

18 Feb 2019

#RecruitmentFocus: Why employer branding is vital even in the midst of a stagnating economy
#RecruitmentFocus: Why employer branding is vital even in the midst of a stagnating economyArticle

While employer branding has made significant inroads into the South African market, with a number of companies leveraging its benefits, its relevance and how to purposefully implement it does still seem to leave many indifferent...

Sindy Peters 28 Jan 2019

Tech trends that will drive digital transformation in 2019
Tech trends that will drive digital transformation in 2019Article

Exciting developments in enterprise resource planning provide us with a compelling snapshot of how the country is progressing with regards to digital transformation...

Deirdre Fryer 18 Jan 2019

Nissan unveils I2V technology concept
Nissan unveils I2V technology conceptArticle

Nissan unveiled its future vision for a vehicle that helps drivers "see the invisible" by merging both real and virtual worlds...

8 Jan 2019

Tama66 via
Emirates' new hub monitor app to improve aircraft turnaroundArticle

Emirates passengers travelling from or transiting through Dubai International Airport can expect fewer instances of delays associated with aircraft turnaround thanks to a new innovative application...

20 Dec 2018

Meeting the needs of property stakeholders
Meeting the needs of property stakeholdersArticle

Lexis WinDeed provides information and tools to track the process of a property transaction and give access to regular and up-to-date feedback, enabling fast and efficient processing...

Issued by LexisNexis 22 Nov 2018

Lagos, Nigeria. Source: JCDecaux Nigeria.
JCDecaux set to transform Nigerian OOHArticle

JCDecaux enters the Nigerian OOH market in partnership with local investment firm Grace Lake Partners...

21 Nov 2018

nudge bags sought-after CRM Gold at DMA Assegai's 2018 with client Nando's
nudge bags sought-after CRM Gold at DMA Assegai's 2018 with client Nando'sArticle

The Talk to Nando's programme received three coveted Assegai awards at this year's Direct Marketing Association's Assegai Awards...

Issued by nudge 16 Nov 2018

Leading accounting firm SekelaXabiso implements Deltek's accounting practice management solution
Leading accounting firm SekelaXabiso implements Deltek's accounting practice management solutionArticle

Silversoft, a leading provider of enterprise software and information solutions for professional services firms, has announced that leading South African Accounting & Audit Firm, SekelaXabiso (SkX), has implemented Deltek Maconomy to manage its practice...

Issued by Silversoft 9 Nov 2018

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