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Effective CX begins with optimisation of operations

Effective CX begins with optimisation of operations

Haydn Townsend 28 Sep 2021

Source: Pick n Pay

SA's most popular loyalty programmes revealed for 2021

17 Sep 2021

Source: Getty

Omnichannel the way forward for retail customer experience

Jeremy Osborne 14 Sep 2021

Source: Getty

Managing supply chain and consumer demand in a hyper-connected world

13 Sep 2021

Modern customer engagement: Keeping up with Gen Y and Z

Modern customer engagement: Keeping up with Gen Y and Z

Andrew Bourne 13 Sep 2021

Keep a close eye on CX as Covid-19 drives digital transformation in East Africa

Keep a close eye on CX as Covid-19 drives digital transformation in East Africa

Marko Reis 6 Sep 2021

Source: Getty

Game survey results point to shifting shopping habits

3 Sep 2021

#Fasa21: KFC's Akhona Qengqe on business survival and innovating for the future

#Fasa21: KFC's Akhona Qengqe on business survival and innovating for the future

Lauren Hartzenberg 1 Sep 2021

Source:

R30bn left on the table: How poor CX is holding online retail back in SA

26 Aug 2021

Shoprite launches digital business unit and checkout-free concept store

Shoprite launches digital business unit and checkout-free concept store

18 Aug 2021

Source:

What are the core requirements for building an omnichannel customer experience?

Brent Haumann 16 Aug 2021

Source: File photo

Woolies extends digital shopping capabilities with NFC-enabled stores

10 Aug 2021

Source: Getty

#BizTrends2021: Trend check - looking back and facing forward

Michael Smollan 3 Aug 2021

Ryan Falkenberg, co-CEO at Clevva | Image Supplied.

Why companies struggle with digital self-service

Ryan Falkenberg 2 Aug 2021

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