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CX report warns 51% of customers don’t even report bad experiences

CX report warns 51% of customers don’t even report bad experiences

Richard Eberlein 7 Sep 2026

Inaugural Geshido Insights Awards spotlight KFC Africa, RCL Foods, MultiChoice and Santam

Inaugural Geshido Insights Awards spotlight KFC Africa, RCL Foods, MultiChoice and Santam

4 Sep 2026

Loyalty is more than points and prizes: Why SA businesses need to rethink customer retention

Loyalty is more than points and prizes: Why SA businesses need to rethink customer retention

Game Plan Consulting 2 Sep 2026

Clicks strengthens loyalty push with more frequent cashback and discounts

Clicks strengthens loyalty push with more frequent cashback and discounts

26 Aug 2026

Secure, agile RewardWorx platform meets growing demand for enterprise incentive programmes

Secure, agile RewardWorx platform meets growing demand for enterprise incentive programmes

Caxton Media 25 Aug 2026

Report reveals retailers face AI visibility risk as shoppers compare deals

Report reveals retailers face AI visibility risk as shoppers compare deals

21 Aug 2026

#Biz25years | To the next 25 years of business communications and conversations

#Biz25years | To the next 25 years of business communications and conversations

Bizcommunity.com 20 Aug 2026

FNB eBucks, Clicks and Engen launch integrated rewards ecosystem

FNB eBucks, Clicks and Engen launch integrated rewards ecosystem

3 Aug 2026

Loyalty programmes lose value when shoppers cannot keep up

Loyalty programmes lose value when shoppers cannot keep up

Byron Rode 23 Jul 2026

The real value of rewards lies beyond the transaction

The real value of rewards lies beyond the transaction

Lianne Booth 15 Jul 2026

Companies must design employee-led customer experience to secure loyalty and revenue

Companies must design employee-led customer experience to secure loyalty and revenue

Liezel Jonkheid 17 Jun 2026

SA is no longer an emerging loyalty market, it is a mature one

SA is no longer an emerging loyalty market, it is a mature one

Len Lubbe 9 Jun 2026

How to lose a customer in 16 days

William Smook 8 Jun 2026

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Your customers are unreliable narrators — and your segmentation is built on it

Greg Streatfield 27 May 2026

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