Trending
SA High Court strikes down century-old patriarchal marriage rule as unconstitutional
Gretchen Barkhuizen-Barbosa, Emily West, and Phomello Rasebeka
Advertise your job vacancies
Subscribe & Follow
Why keeping your customers is now the smartest growth strategy
Cristelle Snyman
Jobs
- e-tag Social Discount Senior Clerk Tshwane (Pretoria)
- Client Executive Cape Town
- Senior Graphic Designer Sandton
- Internal Sales Support Randburg
- Media Planner & Buyer Sandton
- PR Account Director Johannesburg
- Facilities and Office Supervisor Bryanston
- Social Media Manager Johannesburg
- Digital and Print Advertising Sales Executive Cape Town
- Regional Operations Manager Cape Town
WhatsApp Business looks to Freshworks for customer engagement solution
Mobile application WhatsApp has integrated Freshworks's customer engagement suite in its WhatsApp Business solution. The integration of Freshworks's technology will allow on-the-go conversational support via WhatsApp, which means users can now reach out to businesses with any query directly on WhatsApp - so businesses can immediately respond and offer support.
The integration with the WhatsApp Business solution gives businesses the power to manage conversations at scale - responses can be text, images, gifs, attachments or even canned responses.
The integration is already available in four continents leveraged by support and sales functions across verticals like e-commerce, media, travel and finance.
