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Anger is a smokescreen: Deciphering the high-energy emotions that drive our stakeholders

Chantel Botha

Good service is proactive: A new standard for customer experience

Bruce von Maltitz

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Andrew Stein on how Game is rediscovering its retail mojo

Andrew Stein on how Game is rediscovering its retail mojo

Lauren Hartzenberg 31 Jul 2020

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How to capitalise on the digital retail takeover

Tyrone Van Heerden 30 Jul 2020

Virtual shopping with Under Armour

Virtual shopping with Under Armour

Lauren Hartzenberg 27 Jul 2020

#NedbankIMC2020: Marketing works... but what about during the pandemic [Part 1]

#NedbankIMC2020: Marketing works... but what about during the pandemic [Part 1]

Juanita Pienaar 27 Jul 2020

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Why the customer should be at the centre of your digital transformation efforts

Heidi Custers 24 Jul 2020

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Rethinking retail: A new e-commerce era has arrived

Wayne Flemming 9 Jul 2020

Big brick-and-mortar retail needs to up its online game to survive

Big brick-and-mortar retail needs to up its online game to survive

David Jenkins 7 Jul 2020

Covid-19 has changed consumers expectations

Covid-19 has changed consumers expectations

Nathalie Schooling 1 Jul 2020

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Great experiences gives business a highly competitive intuitive advantage

Viresh Hargovan 29 Jun 2020

Photo by Gustavo Fring from .

Retail's new normal

Michael Smollan 15 Jun 2020

#OrchidsandOnions: Long live the new king

#OrchidsandOnions: Long live the new king

Brendan Seery 9 Jun 2020

Photo by Arturo Rey on .

The Covid-19 consumer

Samantha Victor 5 Jun 2020

Photo by Cytonn Photography on .

Partnerships can help brands combat Covid-19

Sindiswa Masuta 5 Jun 2020

Photo by Gustavo Fring from .

Covid-19 boosts demand for human-centred design

Viresh Hargovan 4 Jun 2020

3 factors impacting online shopping in SA, and how to address them during lockdown

3 factors impacting online shopping in SA, and how to address them during lockdown

Semona Pillay 22 May 2020

Using beauty as a vehicle for economic inclusion

Using beauty as a vehicle for economic inclusion

Lauren Hartzenberg 20 May 2020

Photo by John Schnobrich on .

How brands can be there for at-home consumers

Michael Gullan 13 May 2020

Covid-19 will bring about a retail apocalypse

Covid-19 will bring about a retail apocalypse

Howard Saunders 8 Apr 2020

Image credit: Mikaala Shackelford on .

CX from a millennial perspective

Pieter De Villiers 2 Apr 2020

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Digital content is meaningless without unique experiences

Darren Johnston 23 Mar 2020

Image source: You X Ventures via .

Experience design thinking: Using tourists, fish and maps [Part 2]

Simon de Haast 16 Mar 2020

South African retail vs the coronavirus

South African retail vs the coronavirus

Mariëtte Frazer 9 Mar 2020

Embrace self-service to improve customer experience

Embrace self-service to improve customer experience

Wynand Smit 17 Feb 2020

Photo by Tim Mossholder on .

Lessons from the second last Blockbuster in the world

Damon Stapleton 12 Feb 2020

Image source: Gallo/Getty Images.

CX will drive business in 2020

Paul McIntyre 7 Feb 2020

Pockets of CPG growth found amid squeezed consumer spending

Pockets of CPG growth found amid squeezed consumer spending

Lauren Hartzenberg 4 Feb 2020

#BizTrends2020: Faster and smarter - 8 retail trends for 2020

#BizTrends2020: Faster and smarter - 8 retail trends for 2020

Dov Girnun 21 Jan 2020

Winning ads featured in this week's Orchids and Onions column...

#OrchidsandOnions: 1 Stop gets it spot on

Brendan Seery 14 Jan 2020

#BizTrends2020: Retail and Gen Z in 2020 - who they are and what they want

#BizTrends2020: Retail and Gen Z in 2020 - who they are and what they want

Semona Pillay 9 Jan 2020

#BizTrends2020: The future of retailing in sub-Saharan Africa

#BizTrends2020: The future of retailing in sub-Saharan Africa

Christele Chokossa 8 Jan 2020

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