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Anger is a smokescreen: Deciphering the high-energy emotions that drive our stakeholders

Chantel Botha

Good service is proactive: A new standard for customer experience

Bruce von Maltitz

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#BizTrends2020: Deepen SA's online retail growth trend

#BizTrends2020: Deepen SA's online retail growth trend

Kirsten Dewar 8 Jan 2020

#BizTrends2020: Experience, value and convenience underpin successful QSR loyalty programmes

#BizTrends2020: Experience, value and convenience underpin successful QSR loyalty programmes

Mia Morkel 7 Jan 2020

#BizTrends2020: Africa's double-edged consumer demand

#BizTrends2020: Africa's double-edged consumer demand

Ailsa Wingfield 6 Jan 2020

Image source: Gallo/Getty Images.

Here's what consumers want from customer communication in 2020

Brent Haumann 23 Dec 2019

Image source: Gallo/Getty Images.

Welcome to a new customer experience world

Paul McIntyre 13 Dec 2019

Image credit: You X Ventures on Unsplash.

Gearing for growth with online reviews

Ashleigh Wainstein, Social Places 18 Nov 2019

Image credit: Chris Liverani on Unsplash.

Why data is more important than ever to customer experience

Brent Haumann 6 Nov 2019

#SACSCCongress: David Donde on the philosophy behind Truth Coffee's success

#SACSCCongress: David Donde on the philosophy behind Truth Coffee's success

Lauren Hartzenberg 4 Nov 2019

Drivers and fears of SA's online consumers

Drivers and fears of SA's online consumers

Lauren Hartzenberg 28 Oct 2019

Image credit: Joshua Rodriguez on Unsplash.

How businesses can create lasting impressions, retain customers for a long time

Mark Wilson 25 Oct 2019

#SACSCCongress: How physical retail is reinventing itself

#SACSCCongress: How physical retail is reinventing itself

Lauren Hartzenberg 22 Oct 2019

Image credit: Jaromir Kavan on Unsplash.

How technology helps brands evolve

Paula Sartini 18 Oct 2019

Data technology driving agility in retail

Data technology driving agility in retail

Lauren Hartzenberg 15 Oct 2019

A walk through the warehouse of a thriving fashion e-tailer

A walk through the warehouse of a thriving fashion e-tailer

Lauren Hartzenberg 4 Oct 2019

Image credit: Getty

Equip retail staff to be brand ambassadors and boost your bottom line

Mark Thomson 3 Oct 2019

Far behind the CX trend

Far behind the CX trend

Zama Mlanjana 23 Sep 2019

4 ways brands can incorporate chat messaging into their marketing strategy

4 ways brands can incorporate chat messaging into their marketing strategy

Wayne Flemming 19 Sep 2019

Image credit: 95C from Pixabay.

Reaching the base-of-the-pyramid consumer

Lorraine Gwewera 10 Sep 2019

The 2019/20 Ask Afrika Icon Brands winners were announced at The Venue in Melrose Arch on 29 August 2019. Image supplied.

Topline trends from the 2019 Ask Afrika Icon Brands survey

Sarina de Beer 9 Sep 2019

Image credit: Thought Catalog on Unsplash.

Do you know what your customers want their customers to experience?

Jane Stevenson 3 Sep 2019

Image credit: Alex Knight on Unsplash.

Enhancing customer experience with automation

Paula Sartini 26 Aug 2019

Direct-to-consumer marketing enigma is not insurmountable

Direct-to-consumer marketing enigma is not insurmountable

Anjali Lai 20 Aug 2019

Prevent poor customer service from killing your brand

Wynand Smit 19 Aug 2019

Image credit: Tumisu from Pixabay.

Here's what SMEs need to know about using their customer communication channels effectively

Greg Chen 2 Aug 2019

5 ways to drive growth through customer retention

5 ways to drive growth through customer retention

Kirsty Sharman 25 Jul 2019

What CX can learn from the taxi industry

What CX can learn from the taxi industry

Ryan Falkenberg 22 Jul 2019

Image credit: Mein Deal on Unsplash.

How to use design thinking to build the next Amazon

Anne-marie le Roux 15 Jul 2019

From customer journey mapping to journey management

From customer journey mapping to journey management

Antony Adelaar 11 Jul 2019

Why AI could boost South Africa's battered retail sector

Why AI could boost South Africa's battered retail sector

Vian Chinner 9 Jul 2019

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