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Rand Merchant Bank (private banking category) is the Ask Africa Orange Index 2025 overall winner

SA consumer is rebalancing under money-related stress

Good service is proactive: A new standard for customer experience

Good service is proactive: A new standard for customer experience

By Bruce von Maltitz 6 Oct 2025

Loyalty programmes are transforming into lifestyle ecosystems

Loyalty programmes are transforming into lifestyle ecosystems

19 Sep 2025

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How SA's online stores can manage the 'deadweight loss of Christmas'

How SA's online stores can manage the 'deadweight loss of Christmas'

Dr Thabang Mofokeng, University of Johannesburg - Marketing Management 6 Dec 2019

Customers can now contact Makro directly via WhatsApp

Customers can now contact Makro directly via WhatsApp

5 Dec 2019

Clicks announces Engen as new fuel rewards partner

Clicks announces Engen as new fuel rewards partner

2 Dec 2019

Strategies to unlock retail growth in 2020

Strategies to unlock retail growth in 2020

Gareth Hawkey 28 Nov 2019

Meltwater reviews SA social media sentiment towards Black Friday

Meltwater reviews SA social media sentiment towards Black Friday

26 Nov 2019

Nearly R4k avg. spend predicted during Black Friday, Cyber Monday in SA

Nearly R4k avg. spend predicted during Black Friday, Cyber Monday in SA

21 Nov 2019

#AskAfrikaAhaMoment: The brand loyalty shift explained

Leigh Andrews 21 Nov 2019

What to consider before jumping on the Black Friday bandwagon

What to consider before jumping on the Black Friday bandwagon

20 Nov 2019

Millennial, Gen X shoppers abandon in-store purchases to go online

Millennial, Gen X shoppers abandon in-store purchases to go online

19 Nov 2019

Image credit: You X Ventures on Unsplash.

Gearing for growth with online reviews

Ashleigh Wainstein, Social Places 18 Nov 2019

#AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"

#AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"

Leigh Andrews 15 Nov 2019

SA retailers welcome growing interest in Black Friday

SA retailers welcome growing interest in Black Friday

14 Nov 2019

5 ways to deliver on CX this Black Friday

5 ways to deliver on CX this Black Friday

11 Nov 2019

#FairnessFirst: Transforming your business to win in the age of experience

#FairnessFirst: Transforming your business to win in the age of experience

Leigh Andrews 11 Nov 2019

Continuous adaptation: Staying ahead of customer needs

Continuous adaptation: Staying ahead of customer needs

Melissa Campbell 8 Nov 2019

The Goldilocks role of targeting in evidence-based marketing

The Goldilocks role of targeting in evidence-based marketing

Leigh Andrews 7 Nov 2019

5 lessons learned from a Black Friday customer experience fail

5 lessons learned from a Black Friday customer experience fail

Catherine Murray 7 Nov 2019

Image credit: Chris Liverani on Unsplash.

Why data is more important than ever to customer experience

Brent Haumann 6 Nov 2019

#SACSCCongress: David Donde on the philosophy behind Truth Coffee's success

#SACSCCongress: David Donde on the philosophy behind Truth Coffee's success

Lauren Hartzenberg 4 Nov 2019

#FairnessFirst: Go beyond pink branding for true female customer satisfaction

#FairnessFirst: Go beyond pink branding for true female customer satisfaction

Leigh Andrews 4 Nov 2019

SA's best loyalty programmes for 2019

SA's best loyalty programmes for 2019

1 Nov 2019

#ExperienceAdvantage: It takes a village to get CX right, from the inside - Kantar

#ExperienceAdvantage: It takes a village to get CX right, from the inside - Kantar

Leigh Andrews 31 Oct 2019

Providing full visibility and insight for an improved CX journey

Providing full visibility and insight for an improved CX journey

Gerrit de Villiers 31 Oct 2019

#ExperienceAdvantage: Closing the experience gap in the feedback economy - Kantar

#ExperienceAdvantage: Closing the experience gap in the feedback economy - Kantar

Leigh Andrews 30 Oct 2019

Kantar's Molenaar (second) and Cador (third) with the rest of the the morning's speakers, coverage on the rest to follow soon!

#ExperienceAdvantage: The secret to winning in the age of experience

Leigh Andrews 29 Oct 2019

Drivers and fears of SA's online consumers

Drivers and fears of SA's online consumers

Lauren Hartzenberg 28 Oct 2019

Image credit: Joshua Rodriguez on Unsplash.

How businesses can create lasting impressions, retain customers for a long time

Mark Wilson 25 Oct 2019

4 ways contact centres give consumers a better retail experience

4 ways contact centres give consumers a better retail experience

23 Oct 2019

6 trends shaping the shopping mall experience

6 trends shaping the shopping mall experience

Theresa Terblanche 23 Oct 2019

#SACSCCongress: How physical retail is reinventing itself

#SACSCCongress: How physical retail is reinventing itself

Lauren Hartzenberg 22 Oct 2019

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