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21 Oct 2025

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Rand Merchant Bank (private banking category) is the Ask Africa Orange Index 2025 overall winner

SA consumer is rebalancing under money-related stress

Good service is proactive: A new standard for customer experience

Good service is proactive: A new standard for customer experience

By Bruce von Maltitz 6 Oct 2025

Loyalty programmes are transforming into lifestyle ecosystems

Loyalty programmes are transforming into lifestyle ecosystems

19 Sep 2025

More news

Picture: Supplied

Van Schaik Bookstore to launch rewards app

9 Dec 2016

Virtual reality, chatbots will dominate CX by 2020

Virtual reality, chatbots will dominate CX by 2020

8 Dec 2016

Olive Ndebele, general manager of Menlyn Park Shopping Centre.

Creating and keeping an emotional connection with your shopping centre

8 Dec 2016

(c) Wavebreak Media Ltd -

Demand for personalised service increases 52%

Wynand Smit 7 Dec 2016

Picture:

Retail trends for the 2016 festive shopping season

6 Dec 2016

How to use real-time analytics to capatalise on the festive shopping season

How to use real-time analytics to capatalise on the festive shopping season

Pieter Engelbrecht 1 Dec 2016

(c) Wavebreak Media Ltd -

Is your supply chain agile enough to handle the volume spike this festive season?

30 Nov 2016

(c) rawpixel -

How to ensure a positive shopper experience on Black Friday, Cyber Monday

23 Nov 2016

#BotConAfrica2016: Praekelt launches new multilingual chatbot

#BotConAfrica2016: Praekelt launches new multilingual chatbot

22 Nov 2016

(c) Dmitriy Shironosov -

Malls gear up for Black Friday

Monica Laganparsad 21 Nov 2016

Olive Ndebele

A case for retaining customers during shopping centre redevelopment

18 Nov 2016

Making complaints work for your business

Making complaints work for your business

16 Nov 2016

Vida e caffè, Discovery Vitality and Shell partner to reward customers

Vida e caffè, Discovery Vitality and Shell partner to reward customers

16 Nov 2016

Why SA's reluctance to use self-service tech is a positive for businesses

Why SA's reluctance to use self-service tech is a positive for businesses

Adam Manuel 14 Nov 2016

Réan van Niekerk, founder of .

Using interactive communication solutions to engage customers this festive season

14 Nov 2016

Gamification: improving service delivery in digital business

Gamification: improving service delivery in digital business

8 Nov 2016

(c) Cathy Yeulet -

Three back-office hacks for improved customer service

Wynand Smit 8 Nov 2016

Winding down to year end means gearing up in a contact centre

Winding down to year end means gearing up in a contact centre

Bruce von Maltitz 7 Nov 2016

Appointment of POPI Information Regulator could mean earlier implementation

Appointment of POPI Information Regulator could mean earlier implementation

Wynand Smit 3 Nov 2016

123RF

Despite digital convenience, customers want personal contact

28 Oct 2016

Adobe London Symposium: Putting customer experience first

Adobe London Symposium: Putting customer experience first

Kirsty Barkhuizen 26 Oct 2016

Customers will share a good story, use technology to drive this

Customers will share a good story, use technology to drive this

Chantel Nimb 26 Oct 2016

123RF

Slick complaint resolution tactics

Wynand Smit 24 Oct 2016

These customers ain't loyal... Or are they?

These customers ain't loyal... Or are they?

Bogosi Motshegwa 12 Oct 2016

123RF

Improvements to contact centre environment should be incremental

Wynand Smit 6 Oct 2016

ROI on customer experience as simple as replacing these 'apps'

ROI on customer experience as simple as replacing these 'apps'

Johan Botha 5 Oct 2016

The customer experience ripple effect

The customer experience ripple effect

Mareli Smit 5 Oct 2016

Amazon has banned reviews of products received free or at generous discounts, unless authors have been deemed trustworthy by the online retail giant ()

Amazon bans most 'incentivised' reviews

5 Oct 2016

Celebrating Global CX Day - a tribute to brand warriors!

Chantel Botha 4 Oct 2016

Wahl, Ingarfield and Du Plessis.

#SustainabilityMonth: The immersive consumer experience

Leigh Andrews 3 Oct 2016

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