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Manager: Project Management Office | Cape Town | City of Cape Town | 3 Oct |
HR Generalist | Vereeniging | Worldwide Positions | 29 Sep |
Manager: Public Participation | Cape Town | The City of Cape Town | 26 Sep |
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"Behavioural interventions are vital for the successful implementation of a new system," says Bizmod MD, Seugnet van den Berg. "People often stick within their comfort zones and focus on the logistical, analytical and technical details of the implementation, but if users have not made the transition to the new system in the way they think, feel and behave, then the system won't be utilised as it is intended to be.
"If the behaviour of employees who are expected to adopt and apply the new technology and systems is not guided and coached, the overall business outcome will not be possible."
The days of change management being viewed as a lightweight option, focussing on communication are long gone. An effective change management solution requires firm and tangible deliverables that integrate into the system implementation and the overall objectives.
Depending on the nature and scope of a project, the change management approach will consist of a range of different elements with key deliverables. Van den Berg points out there are four mandatory change management elements that are core to any change initiative, these are - stakeholder management, communication, change impact management and training.
Change does not happen in isolation but rather in an environment, that influences how the changes are dealt with. "Change always causes unease and nervousness, inevitably people think, do or feel differently. That is why it is imperative to understand what the changes will be and how people will react," concludes van den Berg.
Manager: Project Management Office | Cape Town | City of Cape Town | 3 Oct |
HR Generalist | Vereeniging | Worldwide Positions | 29 Sep |
Manager: Public Participation | Cape Town | The City of Cape Town | 26 Sep |
More jobs |