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"The financial services industry is double-exposed; in their own business model as well as through the risk of clients’ default (in case of banks) or new claim patterns and investment income challenges (in case of insurers). In the long-term, Covid-19 will drive new opportunities for financial institutions through changing perspective of clients on ensuring risk and preparing for unexpected situations," says Hentus Honiball, partner, Kearney.
The global economy is projected to contract sharply by 3.2% this year, according to the United Nations World Economic Situation and Prospects mid-2020 report. It is expected to lose nearly $8.5trn in output over the next two years due to the Covid-19 pandemic, wiping out nearly all gains of the previous four years.
The sharp economic contraction, which marks the sharpest contraction since the Great Depression in the 1930s, comes on top of anemic economic forecasts of only 2.1% at the start of the year.
Honiball explains that safety, productivity, and connectivity of employees, as well as giving back control to clients and stabilizing operations are the most important business responsibilities that companies need to take into account.
“The time to act is now, both in response to the long- and short-term impact of the pandemic. The three key pillars of the response should rest on safeguarding employees, engaging, and supporting clients and business, and adapting a company’s operating models.”
Kearney’s research, Honiball explains, points to three plausible scenarios playing out for the financial services sector:
“The necessary protective measures need to be taken, rigorously and immediately. Financial institutions should urgently start working on post-pandemic threats and opportunities. Lessons learned from the 2008 Financial Crisis should be used to guide these measures,” Honiball says.
The measures that should be implemented to prepare for the three plausible scenarios include:
Honiball recommends regular scenario planning as well as adjustments to business forecasts and objectives. “As the crisis from Covid-19 further evolves, scenario planning should be continuously updated to account for changes in business or other macroeconomic factors.”
“Further actions involve bi-weekly reviews of scenario parameters and frequent stress tests, regular revision of performance ratios and early warning signals criteria, a regular review of the strategic project portfolio against new priorities, and the integration and refinement of mitigation actions respective to the relevant scenario that is playing itself out,” he says.