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Five opinions to avoid
In general, there are five types of people to watch out for when designing your website.
Strategy: Try to anticipate their suggestions by researching thought leaders' opinions, white papers and back up what you are saying with as many facts as you can find. Google analytics will provide insight into how your users interact with your website and usability testing will show you where your customers are actually clicking to sign up. Usually it is an obscure link in the footer and not the obvious button flashing at speed.
Strategy: For these people seeing is believing: try to get them to sit in on your usability testing and hear what your customers are saying or arrange a monthly session where you show them excerpts from videos taken whilst user testing. The fact they will find hard to believe is that, in nearly all eye-tracking studies done, big bold banners on your website are nearly always ignored. This is because users fear where the link will take them and that they will not be able to find their way back. Another thing to point out is that people do not read! If they do, they will scan, so keep copy short, to the point and strongly benefits-led.
Strategy: Listen carefully, note everything down that is being raised and afterwards, in private, you can sit with each person and talk him or her through why the suggestion is perhaps not ideal for what you are trying to achieve and why. The best thing is to avoid 'design by committee' in the first place! Get everyone's input, then get the project owner to sign the project off (after extensive iterative user testing) and then take it to beta.
Strategy: Create a clear wireframe of what you believe is best, you can draw it by hand on paper to start with (paper prototyping), or even use PowerPoint. Show this to as many people as you can that do not work in your department (finance or HR are great for this sort of thing), refine it until your 'surrogate customers' know exactly where they are, and what they need to do. Then hand this in with your brief to the agency. Once they have placed the creative design over the wireframe, start your user testing from scratch.
Strategy: Involve your techies early on, get their input and incorporate their feedback in the wireframe. Sit with a developer and design the flow diagram together, they know better than you what it should contain and what wording to use. If the project is particularly tricky, include a technical brief that has a systematic guide with screenshots and functional requirements.
Now that that the above five opinions are out of the equation, who should design your website? The person who should design your website is a user experience (UX) specialist. They will work with the above five people, gather all business and customer requirements, wireframe the design, identify surrogate users, test it with users, refine the design, send it for technical input and creative design, test again, refine again and finally, after coding and testing, make it live in a beta environment. This is probably the least painful way to design a website; it might take a little longer initially, but will reduce time spent changing the site, after it goes live.
It all boils down to one thing: do not let opinion direct your website's design. You need to use facts that are simple enough to garner, using web analytics and usability testing.
Remember, there never seems to be enough time to get it right the first time, but there always seems to be enough time to redo it!