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South Africa

Results for net+promoter+score

News

Source: © 123rf In 2021, the average contribution made by creative agencies to clients’ business growth was 26%. This is up by 4% in 2023, while media agencies have maintained their 34% contribution from 2021 to 2023 says Agency Scope SA
Marketing & Media
Agency Scope: Creative agencies contribute to clients' growth increases in 2023

10 Apr 2024

Entrepreneur Thiyagarajan Maruthavanan creates the value SaaS community for Indian SaaS startups
Entrepreneurship
Entrepreneur Thiyagarajan Maruthavanan creates the value SaaS community for Indian SaaS startups

Craig Lebrau 27 Oct 2022

Image: Supplied
HR & Management
5 steps to navigating HR's new tech-enabled role

Jeff Ryan 2 Aug 2022

Retailers...listen to your customers but stay within the law
Retail
Retailers...listen to your customers but stay within the law

Nomaswazi Nxumalo 18 Jul 2022

Source: © Robert Nyman Building the Great Wall of China was highly complex, just like the agency market in that country
Marketing & Media
Agency Scope China 2021/22: Client satisfaction with creative & media agencies still to improve

7 Jul 2022

How Woodford Car Hire got to #1 in the car rentals industry on Hellopeter
Automotive
How Woodford Car Hire got to #1 in the car rentals industry on Hellopeter

Issued by Woodford Group 14 Jun 2022

Source: iStock.
Finance
Big 5 Banks under pressure to differentiate on customer satisfaction and experience

4 Apr 2022

SA legal tech giant adopts hybrid working model
Legal
SA legal tech giant adopts hybrid working model

Issued by LexisNexis 1 Mar 2022

Engen to prioritise digital payment solutions
Automotive
Engen to prioritise digital payment solutions

17 Nov 2021

Source:
Marketing & Media
Net promoter score vs. Net sentiment

Melanie Malherbe 14 Sep 2021

Why brand health matters
Marketing & Media
Why brand health matters

Paula Sartini 5 Aug 2021

#MarketingMasterminds: The strategic minds that created #PEPcares amidst a pandemic
Marketing & Media
#MarketingMasterminds: The strategic minds that created #PEPcares amidst a pandemic

Issued by Meta 7 Jul 2021

Top tech African entities collaborate to boost digital transformation for 2021 and beyond
Marketing & Media
Top tech African entities collaborate to boost digital transformation for 2021 and beyond

Issued by Topco Media 28 Apr 2021

How to approach executive remuneration in the evolving landscape - Part 2
HR & Management
How to approach executive remuneration in the evolving landscape - Part 2

Chris Blair 26 Mar 2021

The battle of the banks hits a high in digital Covid economy
Finance
The battle of the banks hits a high in digital Covid economy

15 Mar 2021

Ask your employees the right questions
HR & Management
Ask your employees the right questions

Issued by icandi CQ 1 Dec 2020

Vodacom thanks Ogilvy for successful 5-year partnership
Marketing & Media
Vodacom thanks Ogilvy for successful 5-year partnership

Issued by Ogilvy South Africa 19 Nov 2020

Life insurance - demonstrating value in a post-pandemic economy
Finance
Life insurance - demonstrating value in a post-pandemic economy

9 Jun 2020

Technology developments outlook for 2020
ICT
Technology developments outlook for 2020

Brendan McAravey 3 Feb 2020

As seen at Ask Afrika's Aha Moments roadshow.
Marketing & Media
#AskAfrikaAhaMoment: Don't force every engagement into an experience...

Leigh Andrews 22 Nov 2019

Going from zero to customer hero means learning to listen
Entrepreneurship
Going from zero to customer hero means learning to listen

Lee Naik 4 Nov 2019

#ExperienceAdvantage: Closing the experience gap in the feedback economy - Kantar
Marketing & Media
#ExperienceAdvantage: Closing the experience gap in the feedback economy - Kantar

Leigh Andrews 30 Oct 2019

Image source: Getty/Gallo
Healthcare
Medical schemes performance underwhelming

17 Oct 2019

Henneri Crous
HR & Management
The candidate experience playbook - Part 3

Henneri Crous, Issued by Simplify 27 Aug 2019

Credit: Pepkor
Retail
Pep, Truworths and Ackermans lead clothing retail customer satisfaction rankings

29 Jul 2019

Bluegrass Digital ranks amongst the best
Marketing & Media
Bluegrass Digital ranks amongst the best

Issued by Bluegrass Digital 5 Jun 2019

Marketing & Media
Knowledge and emotion are central to the service industry

Issued by Ask Afrika 18 Oct 2018

Image source: Gallo/Getty
Finance
Customer experience will make or break traditional banks

27 Mar 2019

How SA's biggest supermarkets measure up in customer satisfaction
Retail
How SA's biggest supermarkets measure up in customer satisfaction

7 Mar 2019

Survey reveals Kenya's customer experience state in 2018
Marketing & Media
Survey reveals Kenya's customer experience state in 2018

7 Feb 2019

From Europe to SA with love: 3 tips for South African marketers in 2019
Marketing & Media
From Europe to SA with love: 3 tips for South African marketers in 2019

Lisa Steingold 2 Jan 2019

MediFin announces its Top Loyalty Partners for 2018
Healthcare
MediFin announces its Top Loyalty Partners for 2018

Issued by Medifin Financial Services 21 Nov 2018

The 29 industry winners of the 2018 Ask Afrika Orange Index. Image supplied.
Marketing & Media
2018 Ask Afrika Orange Index winners announced

10 Oct 2018

NPS co-creator, Richard Owen.
Marketing & Media
mSurvey makes key board appointment

4 Sep 2018

Professor Adré Schreuder, Consulta CEO
Finance
Santam faces challenge for customer satisfaction top spot

29 May 2018

Kenyan mobile consumer feedback company secures $3.5m investment
Marketing & Media
Kenyan mobile consumer feedback company secures $3.5m investment

24 Apr 2018

Kenya's mSurvey expands into Nigeria
Marketing & Media
Kenya's mSurvey expands into Nigeria

1 Mar 2018

Nokia to help MTN Nigeria drive transformation to customer-centric operations
ICT
Nokia to help MTN Nigeria drive transformation to customer-centric operations

7 Dec 2017

SA Customer Satisfaction Index reveals preferred mobile network
ICT
SA Customer Satisfaction Index reveals preferred mobile network

5 Dec 2017

mSurvey launches first CX survey in Kenya
Marketing & Media
mSurvey launches first CX survey in Kenya

16 Nov 2017

#NewCampaign: Shake it like Bra Shakes
Marketing & Media
#NewCampaign: Shake it like Bra Shakes

Jessica Tennant 8 Nov 2017

Professor Adré Schreuder, CEO: Consulta
Finance
Survey: Customer satisfaction is what differentiates life cover providers

5 May 2017

bacho12345 © –
Retail
Woolworths tops 2016 Customer Satisfaction Index with most satisfied customers

20 Apr 2017

‘Play Every Day' creates three millionaires, reaches 16m
Marketing & Media
‘Play Every Day' creates three millionaires, reaches 16m

15 Feb 2017

(c) tykhyi -
Retail
Debonairs Pizza has the most satisfied customers in the fast food industry

10 Nov 2016

Wipro to acquire Appirio in R500m deal
ICT
Wipro to acquire Appirio in R500m deal

3 Nov 2016

Acquisition delivers faster growth and enhanced customer benefits
Property
Acquisition delivers faster growth and enhanced customer benefits

Issued by LexisNexis 2 Nov 2016

SA consumers express minimal loyalty to mobile data service providers
Marketing & Media
SA consumers express minimal loyalty to mobile data service providers

20 Oct 2016

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