Net promoter score | Bizcommunity

Net promoter score | Bizcommunity

News

When “satisfied” is not enough: What customer data really reveals

Research

When “satisfied” is not enough: What customer data really reveals

Issued by Insight Survey 12 Feb 2026

The eighth edition of Scopen’s Public Relations (PR) R Scope study in Spain has found that the average PR budget has increased (Image source: © 123rf Pictured: People in Barcelona)

PR & Communications

Part 1: Scopen Spain PR Scope - Budgets have increased

29 Oct 2025

Source: © 123rf Customer expectations are rising fast. They expect real-time answers on the channels they already use every day. In South Africa, that channel is WhatsApp

CRM, CX, UX

How and why WhatsApp is SA's biggest CX opportunity

11 Sep 2025

How being better became this agency’s most profitable strategy yet

Digital

How being better became this agency’s most profitable strategy yet

Charlie Stewart, Issued by Rogerwilco 2 Jul 2025

Unlocking success: 5 ways to optimise customer-centricity

SMEs

Unlocking success: 5 ways to optimise customer-centricity

Jeremy Lang, Issued by Business Partners Limited 20 Mar 2025

Banking

2025 CE Index reveals top performers in banking customer satisfaction

28 Feb 2025

Discovery takes first 2 places on Ask Afrika Orange Index winners podium

CRM, CX, UX

Discovery takes first 2 places on Ask Afrika Orange Index winners podium

Issued by ASK AFRICA 29 Aug 2024

How e-commerce brands can win in the age of customer expectation

CRM

How e-commerce brands can win in the age of customer expectation

Khosi Ncube 22 Aug 2024

Part 3: Agency Scope China - Chinese market complexity and competitiveness raise client expectations

Marketing

Part 3: Agency Scope China - Chinese market complexity and competitiveness raise client expectations

14 Aug 2024

Source: Supplied. African Bank chief executive officer, Kennedy Bungane.

Banking

Africanbank posts a R203m profit with a 38% increase in active customer numbers

30 May 2024

E-commerce is growing faster than businesses can adapt - Accenture study finds

E-commerce

E-commerce is growing faster than businesses can adapt - Accenture study finds

9 May 2024

Source: © 123rf In 2021, the average contribution made by creative agencies to clients’ business growth was 26%. This is up by 4% in 2023, while media agencies have maintained their 34% contribution from 2021 to 2023 says Agency Scope SA

Marketing & Media

Agency Scope: Creative agencies contribute to clients' growth increases in 2023

10 Apr 2024

Entrepreneur Thiyagarajan Maruthavanan creates the value SaaS community for Indian SaaS startups

How To Start Up

Entrepreneur Thiyagarajan Maruthavanan creates the value SaaS community for Indian SaaS startups

Craig Lebrau 27 Oct 2022

Image: Supplied

HR Tools & Software

5 steps to navigating HR's new tech-enabled role

Jeff Ryan 2 Aug 2022

Retailers...listen to your customers but stay within the law

Regulatory

Retailers...listen to your customers but stay within the law

Nomaswazi Nxumalo 18 Jul 2022

Source: © Robert Nyman Building the Great Wall of China was highly complex, just like the agency market in that country

Research

Agency Scope China 2021/22: Client satisfaction with creative & media agencies still to improve

7 Jul 2022

Source: iStock.

Banking

Big 5 Banks under pressure to differentiate on customer satisfaction and experience

4 Apr 2022

Engen to prioritise digital payment solutions

Fuel & Energy

Engen to prioritise digital payment solutions

17 Nov 2021

CRM, CX, UX

Net promoter score vs. Net sentiment

Melanie Malherbe 14 Sep 2021

Branding

Why brand health matters

Paula Sartini 5 Aug 2021

#MarketingMasterminds: The strategic minds that created #PEPcares amidst a pandemic

#MetaMarketingMasterminds

#MarketingMasterminds: The strategic minds that created #PEPcares amidst a pandemic

Issued by Meta 7 Jul 2021

Top tech African entities collaborate to boost digital transformation for 2021 and beyond

Events & Conferencing

Top tech African entities collaborate to boost digital transformation for 2021 and beyond

Issued by Topco Media 28 Apr 2021

How to approach executive remuneration in the evolving landscape - Part 2

Remuneration & Payroll

How to approach executive remuneration in the evolving landscape - Part 2

Chris Blair 26 Mar 2021

The battle of the banks hits a high in digital Covid economy

Banking

The battle of the banks hits a high in digital Covid economy

15 Mar 2021

Ask your employees the right questions

Management & Leadership

Ask your employees the right questions

Issued by icandi CQ 1 Dec 2020

Vodacom thanks Ogilvy for successful 5-year partnership

Advertising

Vodacom thanks Ogilvy for successful 5-year partnership

Issued by Ogilvy South Africa 19 Nov 2020

Life insurance - demonstrating value in a post-pandemic economy

Insurance & Actuarial

Life insurance - demonstrating value in a post-pandemic economy

9 Jun 2020

Technology developments outlook for 2020

4th Industrial Revolution

Technology developments outlook for 2020

Brendan McAravey 3 Feb 2020

As seen at Ask Afrika's Aha Moments roadshow.

CRM, CX, UX

#AskAfrikaAhaMoment: Don't force every engagement into an experience...

Leigh Andrews 22 Nov 2019

Going from zero to customer hero means learning to listen

How To Start Up

Going from zero to customer hero means learning to listen

Lee Naik 4 Nov 2019

#ExperienceAdvantage: Closing the experience gap in the feedback economy - Kantar

CRM, CX, UX

#ExperienceAdvantage: Closing the experience gap in the feedback economy - Kantar

Leigh Andrews 30 Oct 2019

Image source: Getty/Gallo

Medical Aid

Medical schemes performance underwhelming

17 Oct 2019

Talent Acquisition

The candidate experience playbook - Part 3

Henneri Crous, Issued by Simplify 27 Aug 2019

Research

Pep, Truworths and Ackermans lead clothing retail customer satisfaction rankings

29 Jul 2019

Bluegrass Digital ranks amongst the best

Digital

Bluegrass Digital ranks amongst the best

Issued by Bluegrass Digital 5 Jun 2019

Research

Knowledge and emotion are central to the service industry

Issued by ASK AFRICA 18 Oct 2018

Image source: Gallo/Getty

Banking

Customer experience will make or break traditional banks

27 Mar 2019

How SA's biggest supermarkets measure up in customer satisfaction

Research

How SA's biggest supermarkets measure up in customer satisfaction

7 Mar 2019

Survey reveals Kenya's customer experience state in 2018

CRM, CX, UX

Survey reveals Kenya's customer experience state in 2018

7 Feb 2019

From Europe to SA with love: 3 tips for South African marketers in 2019

Trends

From Europe to SA with love: 3 tips for South African marketers in 2019

Lisa Steingold 2 Jan 2019

MediFin announces its Top Loyalty Partners for 2018

Healthcare

MediFin announces its Top Loyalty Partners for 2018

Issued by Medifin Financial Services 21 Nov 2018

The 29 industry winners of the 2018 Ask Afrika Orange Index. Image supplied.

Research

2018 Ask Afrika Orange Index winners announced

10 Oct 2018

NPS co-creator, Richard Owen.

Research

mSurvey makes key board appointment

4 Sep 2018

Professor Adré Schreuder, Consulta CEO

Insurance & Actuarial

Santam faces challenge for customer satisfaction top spot

29 May 2018

Kenyan mobile consumer feedback company secures $3.5m investment

Research

Kenyan mobile consumer feedback company secures $3.5m investment

24 Apr 2018

Kenya's mSurvey expands into Nigeria

Research

Kenya's mSurvey expands into Nigeria

1 Mar 2018