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Artificial intelligence is reshaping customer experience at every touchpoint, but brands that win will be those that balance smart automation with genuine human connection. (Image supplied)

Artificial Intelligence

5 ways AI is transforming CX

Terena Chetty 16 hours

Cox Yeats maintains strong position in legal 500 EMEA 2026 rankings

Law Practice

Cox Yeats maintains strong position in legal 500 EMEA 2026 rankings

Issued by Cox Yeats 1 day

Edge Growth Investee Day provides lessons in entrepreneurial resilience and growth

SMEs

Edge Growth Investee Day provides lessons in entrepreneurial resilience and growth

Issued by Edge Growth 3 days

Higher Education

Teaching mathematical statistics: One lecturer’s way of testing what students understand

Michael Johan von Maltitz 23 Mar 2026

TTRO and UBU launch Red Horizon

Artificial Intelligence

TTRO and UBU launch Red Horizon

Issued by Mann Made 23 Mar 2026

Review: Meraki Dance Festival – a night of energy, precision and resilience

Theatre

Review: Meraki Dance Festival – a night of energy, precision and resilience

Debbie Hathway 19 Mar 2026

Launches & Reviews

VW’s new Golf GTI 8.5 shows the power of brand consistency

Imran Salie 17 Mar 2026

The creepy King has officially been retired. Source: Burger King.

Advertising

Burger King says goodbye to mascot, hello to better service

Karabo Ledwaba 17 Mar 2026

Supplied image: Nancy Dusani

Trends

#BizTrends: The future is Gen Z - strategies for organisations to attract young talent

Nancy Dusani 16 Mar 2026

Supplied image: Chris Blair, CEO at 21st Century

Management & Leadership

Conscious unbossing and AI: Why mid-level leadership must be reimagined

Chris Blair 13 Mar 2026

Workshop equips researchers with powerful text analysis tools

Higher Education

Workshop equips researchers with powerful text analysis tools

Marissa Griesel, Issued by North-West University (NWU) 13 Mar 2026

Smarter field sales, without the enterprise price tag

Sales

Smarter field sales, without the enterprise price tag

Issued by MegaVision Media 13 Mar 2026

Bridging the gallery and the classroom: A new art education resource to transform teaching and learning

Primary & Secondary Education

Bridging the gallery and the classroom: A new art education resource to transform teaching and learning

Issued by University of Pretoria 12 Mar 2026

Innovation in incentives and loyalty

Marketing

Innovation in incentives and loyalty

Andrew Solomon, Issued by Achievement Awards Group 12 Mar 2026

Cape Town startup Yazi raises first institutional funding from 3 Capital Ventures

Funding

Cape Town startup Yazi raises first institutional funding from 3 Capital Ventures

11 Mar 2026

Image source: wayhomestudio from

4th Industrial Revolution

Soft skills aren't soft: Automation puts human capabilities to the test

10 Mar 2026

Davina Malan, managing partner at Tribeca Public Relations, reflects on why starting the agency pitch process with a conversation, not a proposal, can lead to better outcomes for both brands and agencies. (Image supplied)

PR & Communications

Why the agency pitch process needs a glow up

Davina Malan 11 Mar 2026

Acsa airports recognised in 2025 ASQ customer experience awards

Travel

Acsa airports recognised in 2025 ASQ customer experience awards

10 Mar 2026

The 2026 edition introduces “Irreplaceable Instinct” as the defining theme. Source: Supplied.

Social Media

Emotional ROI and curiosity-driven discovery lead TikTok’s 2026 trends

10 Mar 2026

Sanitech calls SA mining to trial its new sanitation prototype

Health & Safety

Sanitech calls SA mining to trial its new sanitation prototype

13 Mar 2026

How SMEs can use AI for product development

SMEs

How SMEs can use AI for product development

Jeremy Lang, Issued by Business Partners Limited 10 Mar 2026

Yassin Aberra, founder and CEO of Social Market Way, breaks down what social listening actually means, why legacy brands are moving now, and what the competitive stakes look like for those who don't (Image source: © 123rf )

Digital

What is social listening and why it is important

Yassin Aberra 9 Mar 2026

Artificial Intelligence

AI is reviving the storyboard

Garon Campbell 6 Mar 2026

Top 3 reasons to book a photography tour as your next holiday abroad

Tourism

Top 3 reasons to book a photography tour as your next holiday abroad

Issued by Travex 5 Mar 2026

Spar CEO outlines bold plans for accelerating business turnaround

Retailers

Spar CEO outlines bold plans for accelerating business turnaround

5 Mar 2026

Jacobs Hot & Iced Latte launches and Vanilla Cappuccino returns

FMCG

Jacobs Hot & Iced Latte launches and Vanilla Cappuccino returns

3 Mar 2026

Hostex 2026 brings the industry together for 3 days of food, drink and hospitality in action

Events

Hostex 2026 brings the industry together for 3 days of food, drink and hospitality in action

Issued by Hostex 2026 2 Mar 2026

What it really means to be a Change Champion

Marketing

What it really means to be a Change Champion

Issued by Can!do 2 Mar 2026

Neglecting customer experience is stunting small business growth

CRM

Neglecting customer experience is stunting small business growth

Liezel Jonkheid 2 Mar 2026

Riyana Ajam is the founder and creative director of Warp & Weft. Source: Supplied.

Advertising

Why the burnout narrative in creative agencies misses the mark

Riyana Ajam 2 Mar 2026

HR Tools & Software

Is your AI recruitment software ageist?

27 Feb 2026

Sibanye wins court battle for 50MW solar plant as Eskom studies judgment

Energy

Sibanye wins court battle for 50MW solar plant as Eskom studies judgment

26 Feb 2026

CRM, CX, UX

#BizTrends2026 | Oppo's Avashnee Moodley: How belonging is rewriting brand loyalty

Avashnee Moodley 26 Feb 2026

Features added vs loyalty encouraged: The real power of technology in channel incentives

CRM, CX, UX

Features added vs loyalty encouraged: The real power of technology in channel incentives

Gordon Wilson, Issued by Achievement Awards Group 26 Feb 2026

The inaugural Scopen Africa Decade Awards were announced at a special event held in Johannesburg on Tuesday, 24 February. Pictured: All the winners (image supplied)

Marketing & Media

A decade of consistency: Scopen Africa Decade Award recognise top leaders and agencies

Danette Breitenbach 25 Feb 2026

Source: Supplied. Andries Maritz, Principal Product Manager: Entersekt.

Banking

How AI in fraud is turning banks' own defenses against them

20 Feb 2026

Bellville tech ‘amped’ for the future

Higher Education

Bellville tech ‘amped’ for the future

Heleen Boshoff, Issued by 3RC 7 Mar 2025

Branding

Still swiping right on brand love?

Issued by icandi CQ 20 Feb 2026

Vital importance of quality assurance in higher education: How partnerships drive excellence in Africa

Higher Education

Vital importance of quality assurance in higher education: How partnerships drive excellence in Africa

Issued by Waterfall School of Business 19 Feb 2026

#BizTrends2026 | Mr Price Foundation's Octavius Phukubye: The appeal of micro-donations for brands

Trends

#BizTrends2026 | Mr Price Foundation's Octavius Phukubye: The appeal of micro-donations for brands

Octavius Phukubye 18 Feb 2026

18 months of tyre protection now standard from Dunlop

Maintenance

18 months of tyre protection now standard from Dunlop

Issued by Dunlop Tyres SA 18 Feb 2026

Dori Moreno, people & growth specialist and founder of Self Journey

Trends

#BizTrends2026 | Self Journey's Dori Moreno: Three people-first shifts shaping leadership and performance in 2026

Dori Moreno 18 Feb 2026

The Investec zebra in front of Nelson Mandela Square. Image: Supplied.

Branding

#BehindtheBrand | Inside Investec’s global brand strategy

Karabo Ledwaba 18 Feb 2026

Bonita Christie, business unit director, Publicis Commerce Experiential, says for brands, Q1 is the most strategically valuable quarter of the year (Image source: © 123rf )

Marketing

Exclusive | Experiential marketing: The key to the golden quarter

Bonita Christie 17 Feb 2026

Mark Hayter, educator at Reddam House Waterfall, focusing on inclusive digital teaching, geography, and AI

Trends

#BizTrends2026 | Reddam's Mark Hayter: Inclusive digital learning will define education’s next decade

Mark Hayter 17 Feb 2026

Exclusive | Die Papier editor, Barnard Beukman: “Print is alive and with us"

Newspapers

Exclusive | Die Papier editor, Barnard Beukman: “Print is alive and with us"

Wilma de Bruin 17 Feb 2026

Anja van Beek, Talent & Culture Strategist, EQ-Driven Leadership & HR Expert, Executive Coach

Trends

#BizTrends2026 | Anja van Beek: Employees expect more from their workplaces (and leaders must rise with them)

Anja van Beek 16 Feb 2026

Waterfall School of Business: New support systems a game-changer for professional career development

Higher Education

Waterfall School of Business: New support systems a game-changer for professional career development

Issued by Waterfall School of Business 13 Feb 2026

SME Funding Summit speakers announced

SMEs

SME Funding Summit speakers announced

Issued by SME South Africa 13 Feb 2026

Northern Praises, an unregistered independent school in Elim, is still awaiting feedback from the Limpopo Department of Education after applying for registration in 2018. Photos: Thembi Siaga / GroundUp

Primary & Secondary Education

Unregistered private schools leave learners and parents in limbo

Thembi Siaga 13 Feb 2026