Customer loyalty and retention | Bizcommunity

Customer loyalty and retention | Bizcommunity

News

Source: © 123rf Digitlab's new report predicts emerging trends and strategies set to shape the future of digital marketing

Digital

Digitlab's Insight 2025: The State of Digital: 6 critical trends for 2025

19 Nov 2024

Mystery shopping results now delivered in 24 to 48 hours by BMi Research

Research

Mystery shopping results now delivered in 24 to 48 hours by BMi Research

Issued by BMi Research 15 Feb 2024

Source: @savvyfellows/Twitter

SMEs

Savvy 2024 Fellowship: Apply now for global impact!

2 Jan 2024

Why qualitative data is key to unleashing great customer experiences

CRM

Why qualitative data is key to unleashing great customer experiences

Liezel Jonkheid 24 Oct 2023

Image source: kenishirotie –

CRM

How can you help them? Tips to creating a customer-centric business

26 Jul 2023

Mystery shopping results now delivered in 24-48 hours by BMi Research

Retail Services

Mystery shopping results now delivered in 24-48 hours by BMi Research

Issued by BMi Research 20 Jul 2023

Image source: Robert Churchill –

Retail Marketing

Retailers, are you keeping up with the evolution of consumer behaviour?

Serena Ho and Faheem Hoosen 30 Jun 2023

Meeting customer expectations: The urgent need for transformation in SA's telecoms sector

Telecoms & Networks

Meeting customer expectations: The urgent need for transformation in SA's telecoms sector

Ashley Nyiko Mabasa 12 Jun 2023

Branding

Brand Finance's Global 500 2023 names Amazon the world's most valuable brand

Danette Breitenbach 20 Jan 2023

Discover, plan, book - a definitive guide to hotel marketing

Marketing

Discover, plan, book - a definitive guide to hotel marketing

Stewart Smith 1 Sep 2022

Source: © Mikko Lemola

CRM, CX, UX

Technology key to brands' CRM

2 Dec 2021

How to optimise customer service in line with the new WhatsApp pricing

Services

How to optimise customer service in line with the new WhatsApp pricing

11 Nov 2021

SA business travel forecast shows positive trend for 2020

Travel

SA business travel forecast shows positive trend for 2020

27 Nov 2019

Customer loyalty - It's a dog's life

CRM

Customer loyalty - It's a dog's life

David Alves 4 Sep 2019

5 ways to drive growth through customer retention

CRM

5 ways to drive growth through customer retention

Kirsty Sharman 25 Jul 2019

Maximising ROI without compromising on CX - top tips

CRM

Maximising ROI without compromising on CX - top tips

Wynand Smit 31 Jul 2018

Megan Power, former award-winning investigative journalist, editor and columnist.

PR & Communications

#StartupStory: Power Lab goes back to basics

Juanita Pienaar 26 Jul 2018

Respond Social bridges the gap between social media and formal complaints management

CRM, CX, UX

Respond Social bridges the gap between social media and formal complaints management

Issued by Cirrus TechVue 6 Mar 2017

Tech shifts the car insurance industry into top gear

Safety

Tech shifts the car insurance industry into top gear

Simon Carpenter 1 Aug 2016

How to go from a service provider to a trusted advisor

Marketing

How to go from a service provider to a trusted advisor

Farren Roper 27 Nov 2015

Get ready for the 24/7 South African social media role

Social Media

Get ready for the 24/7 South African social media role

Leigh Andrews 2 Jan 2015

Online shoppers seek trust, fairness

E-commerce

Online shoppers seek trust, fairness

Sarina de Beer 24 Jan 2014

BE@UP and Consulta Research host Customer Xperience Conference

Research

BE@UP and Consulta Research host Customer Xperience Conference

Issued by Consulta Research 13 Aug 2010

CRM, CX, UX

CRM conference for Africa telecoms

4 May 2010

PR & Communications

Bragging or boosting?

Sarah Campbell 21 Feb 2006

CRM, CX, UX

Do you have a relationship with your customer?

2 Jan 2002