CRM
CEM Africa Summit 2025: Leading the future of customer experience with AI innovation
Issued by CEM Africa 18 Jun 2025
News
CRM, CX, UX
Discovery takes first 2 places on Ask Afrika Orange Index winners podium
Issued by Ask Afrika 29 Aug 2024
Marketing
Speedy problem resolution, the biggest driver of CX quality
Issued by Semaphore Communications 7 Aug 2024
Research
In a changing environment, openness, and inclusion are critical features of a CX benchmark study
Issued by Ask Afrika 13 Feb 2023
Advertising
Wunderman Thompson SA appoints consulting director, Kayembe Ilunga
Issued by VML 9 Nov 2021
CRM, CX, UX
#Exclusive: Industry heavyweights launch Wonder, SA's newest CX agency
Evan-Lee Courie 19 May 2021
Data & Analytics
Data governance is key to differentiating your customer experience
Gary Allemann 20 Mar 2020
CRM, CX, UX
CX Strategy according to Adidas, Multichoice, African Bank, Mastercard, Old Mutual and many more
Issued by Corinium Global Intelligence 3 Jul 2019
Exhibitions & Events
Retail industry CX strategy for 2019
Issued by Corinium Global Intelligence 5 Feb 2019
CRM, CX, UX
#CEMAfrica2018: Why we need to talk about emotion in the boardroom
Leigh Andrews 1 Aug 2018
CRM, CX, UX
#CEMAfrica2018: "Customer experience is the next competitive battlefield"
Leigh Andrews 31 Jul 2018
