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I can offer you my dedicated services, as a call centre agent or healthcare worker. The combination of my qualifications provide me with the qualification and skill to work as a doctor/dentist/other healthcare receptionist as well.
I would appreciate the chance to show you the value I will add.
I have successfully completed high school, a course as a call center agent (Team Solutions Training Centre) as well as a course in healthcare worker (Empilweni Nursing College).
I have successfully completed:
* HEALTHCARE WORKERS COURSE (Empilweni Nursing College: 2012)
* Health education: prevention and early detection of health problems
* Infection control, general hygiene, universal precautions, hand washing, mouth care, urinary catheter, personal and community hygiene
* Basic medical terminology
* Basic first aid emergencies
* Assisting with taking and recording T.P.R, total patient observation, fluid balance and recording, urine testing and specimen collection
* Children and infant care
* Geriatric care
Patient observation and vital signs
Mobilisation of a patient
Bed making, bed positions, bed accessories
Bed rest complications
Bed bath, pressure part care, tepid sponge
* Basic nutrition (feeding helpless patients and diets)
* CALL CENTRE AND COMPUTER COURSE (Team Solutions Training Center: 2010)
* Computer training (Microsoft Word, Windows, typing skills)
* Basic and advanced customer service
* Understanding customer behavior
* Communication skills
* Inbound and outbound call management
* Role play
* Team work
* CV formatting
*GRADE 12 (Thuto Ke Matla High School: 2008)
* Sepedi
* English
* Mathematics
* Life Orientation
* Business Studies
* Life Sciencies
* Physical Sciences.
