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CRM, CX, UX News South Africa

Berry Bush breathes down O&M's neck

23 Jul 2001

New bursary for needy digital media students

16 Jul 2001

Geo-Targeting: Online Advertisers' Newest Strategy

12 Jul 2001

Online Ad Measurement Systems Inaccurate in their Reflections

10 Jul 2001

Selling techniques for small business

6 Jul 2001

The SAARF LSM has become the most widely used marketing research tool in South Africa !

6 Jul 2001

Digital Newspapers - The Shape of the Future

5 Jul 2001

Local content of TV commercials plunges

5 Jul 2001

Abis keeps track of SA's Internet growth

29 Jun 2001

Usability vs. design: the fight for the Web's vibrant soul

28 Jun 2001

Primedia reshuffles board

28 Jun 2001

Update or Die

28 Jun 2001

A renaissance in the Mother City

27 Jun 2001

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More news

Report indicates SMEs gain success from CRM
Report indicates SMEs gain success from CRM

20 Jan 2017

How to address the needs of the uncompromising customer
How to address the needs of the uncompromising customer

19 Jan 2017

Digital consumers show less brand loyalty
Digital consumers show less brand loyalty

12 Jan 2017

#BizTrends2017: The shift from the experience economy to the transformation economy
#BizTrends2017: The shift from the experience economy to the transformation economy

 11 Jan 2017

Pixabay
So we've created a world of consumers... now what?

 5 Jan 2017

Here's how you can help us, FNB - communicate
Here's how you can help us, FNB - communicate

22 Dec 2016

Digitalisation: do or die
Digitalisation: do or die

 22 Dec 2016

123RF
Where is customer management going in 2017?

 14 Dec 2016

#BestofBiz: Marketing & Media
#BestofBiz 2016: Marketing & Media

12 Dec 2016

Virtual reality, chatbots will dominate CX by 2020
Virtual reality, chatbots will dominate CX by 2020

8 Dec 2016

123RF
Social media sentiment shows why customer expectations matter

 8 Dec 2016

Five customer referral mistakes to avoid
Five customer referral mistakes to avoid

 8 Dec 2016

123RF
Business 2020: It's not about you, it's about them

 7 Dec 2016

Business innovation evolves beyond pure product focus
Business innovation evolves beyond pure product focus

6 Dec 2016

Hats off to call centre agents
Hats off to call centre agents

 24 Nov 2016

Deon van Heerden
Combining online chat with human agents transforms customer support online

24 Nov 2016

#BotConAfrica2016: Praekelt launches new multilingual chatbot
#BotConAfrica2016: Praekelt launches new multilingual chatbot

22 Nov 2016

Publicis Machine gears up with Mercedes-Benz win
Publicis Machine gears up with Mercedes-Benz win

 17 Nov 2016

(c) Cathy Yeulet -
Three back-office hacks for improved customer service

 8 Nov 2016

Winding down to year end means gearing up in a contact centre
Winding down to year end means gearing up in a contact centre

 7 Nov 2016

Appointment of POPI Information Regulator could mean earlier implementation
Appointment of POPI Information Regulator could mean earlier implementation

 3 Nov 2016

Pixabay
VW no. 1 in customer service

 2 Nov 2016

Pixabay
Digital transformation driven by customer experience

 28 Oct 2016

123RF
Despite digital convenience, customers want personal contact

28 Oct 2016

Adobe London Symposium: Putting customer experience first
Adobe London Symposium: Putting customer experience first

 26 Oct 2016

How to improve your B2B customer experience
How to improve your B2B customer experience

 26 Oct 2016

Ipsos launches LIFE Path to understand consumer dynamics along the path to purchase
Ipsos launches LIFE Path to understand consumer dynamics along the path to purchase

 25 Oct 2016

Themba Nobanda
Themba Nobanda appointed as Client Service Director for Dentsu Aegis Network Sub-Saharan Africa

 25 Oct 2016

These customers ain't loyal... Or are they?
These customers ain't loyal... Or are they?

 12 Oct 2016

123RF
Improvements to contact centre environment should be incremental

 6 Oct 2016

123RF
Consumer choice should extend to purchasing decision making

 6 Oct 2016

ROI on customer experience as simple as replacing these 'apps'
ROI on customer experience as simple as replacing these 'apps'

 5 Oct 2016

The customer experience ripple effect
The customer experience ripple effect

 5 Oct 2016

Celebrating Global CX Day - a tribute to brand warriors!
Celebrating Global CX Day - a tribute to brand warriors!

 4 Oct 2016

Customer experience is essential for your business
Customer experience is essential for your business

3 Oct 2016

The opportunities of "Siri" to brands
The opportunities of "Siri" to brands

 20 Sep 2016

Spree develops app-first mobile shopping experience
Spree develops app-first mobile shopping experience

15 Sep 2016

When rules must be broken
When rules must be broken

 6 Sep 2016

123RF
Your company doesn't need good content, it needs 10X content

 31 Aug 2016

Digitisation is not about building an app, it's about the customer's journey
Digitisation is not about building an app, it's about the customer's journey

 24 Aug 2016

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