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Why mobile network operators need to provide enhanced CX

Why mobile network operators need to provide enhanced CX

Filip Filkovic, Martin Effiong 3 Dec 2021

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Developing a unified voice and view of the customer

Kelvin Jonck 3 Dec 2021

Having a data strategy is a crucial underpin to your customer's online user experience and your digital transformation

Having a data strategy is a crucial underpin to your customer's online user experience and your digital transformation

Palesa Molukanele, VML 2 Dec 2021

Source: © Mikko Lemola

Technology key to brands' CRM

2 Dec 2021

Source: ©olegdudko

Absa comes out tops in overall customer satisfaction metric

30 Nov 2021

Gathering customer data effectively to create great customer experiences

Gathering customer data effectively to create great customer experiences

Paula Sartini 25 Nov 2021

Source: Supplied

Pick n Pay now offers customer support via WhatsApp

24 Nov 2021

Source: Getty

Omnichannel strategy, personalised CX to determine online winners this Black Friday

24 Nov 2021

Pitfalls of neglecting your email delivery

Pitfalls of neglecting your email delivery

JD Engelbrecht, Everlytic 24 Nov 2021

Committing to Black Friday can help your business win, year-round

Committing to Black Friday can help your business win, year-round

Jake Rubinstein 23 Nov 2021

Source: ©Andriy Popov -

#CEM21: Managing customer needs - Humans vs tech or human and tech?

Danette Breitenbach 19 Nov 2021

Source: Checkers

South African Loyalty Awards winners announced for 2021

18 Nov 2021

Wunderman Thompson SA Wins at 2021 Acquia Engage Awards

Wunderman Thompson SA Wins at 2021 Acquia Engage Awards

VML 18 Nov 2021

How can businesses foster customer and brand loyalty?

James MacDonald 15 Nov 2021

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