The Service Equation
Sid Peimer 29 Jul 2004
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Keep your customers, boost your profits
Doug Leather 22 Jul 2004
Choosing a CRM provider: Critical selection factors
Peter Mbelengwa, Text 100 14 Mar 2004
Days of cold calling are numbered as customer segmentation takes off
Text 100 ICT Public Relations 11 Feb 2004
Siebel, IBM brings CRM OnDemand to local market
Text 100 SA 8 Dec 2003
Let’s avoid those Costly Rotten Mistakes
Ben Swartz 2 Dec 2003
Contact centres fail to provide adequate selling skills to agents
Dimension Data SA 1 Dec 2003
Talk is cheap – or is it?
Debbie Lieberthal 19 Nov 2003
The cost of dealing with corporates
Debbie Lieberthal 31 Oct 2003
O&M facilitates launch of Customer Futures concept in SA
Ogilvy PR 29 Oct 2003
Validate and verify to ensure customer data quality
FHC Strategic Communications 15 Oct 2003
True analytical customer intelligence pays off
Citigate ICT PR 25 Sep 2003
A silent killer is ripping more than R250m out of SA business each year
FHC Strategic Communications 1 Sep 2003
