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Arielle Horwitz is the engineering manager at Halo Dot. Source: Supplied.

Why the future of retail calls for a checkout revolutionArielle Horwitz

Company news

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Why you should publish sponsored articles on Daily Investor

Broad Media Why you should publish sponsored articles on Daily Investor

8 hours

The lost art of integration: Why media strategy needs both flesh and digital

Ebony+Ivory The lost art of integration: Why media strategy needs both flesh and digital

1 day

Real data. Real Africa. Real time. COPO owns African consumer truth

Dentsu Real data. Real Africa. Real time. COPO owns African consumer truth

1 day

Will Smith goes Pole to Pole in new Nat Geo series

The Walt Disney Company Africa Will Smith goes Pole to Pole in new Nat Geo series

1 day

MDDA partners with Google to empower community media through local-language digital skills training

Media Development and Diversity Agency MDDA partners with Google to empower community media through local-language digital skills training

1 day

Former FNB CEO Michael Jordaan backs Adbot to build tools that multiply marketing capacity

AdBot Former FNB CEO Michael Jordaan backs Adbot to build tools that multiply marketing capacity

2 days

Tidal Rave Festival: How a youth festival is building Africa’s cultural infrastructure

BA:KO by EchoHouse Tidal Rave Festival: How a youth festival is building Africa’s cultural infrastructure

2 days

In Africa, beyond traditional public affairs, corporate diplomacy is the missing tool

Opinion & Public In Africa, beyond traditional public affairs, corporate diplomacy is the missing tool

8 Jan 2026

The Carling Black Label Cup and the campaign that changed fan engagement

Caxton Media The Carling Black Label Cup and the campaign that changed fan engagement

7 Jan 2026

You behave yourself into the reputation you have or want, you don’t communicate yourself there, writes Razor PR CEO Dustin Chick (Image source: © Affinity Health )

The Up&Up Group Exclusive: Discovery goes full Jerry Maguire as it tells members to “show them the money”

6 Jan 2026

Biz Most Read Award winners December 2026

Bizcommunity.com Biz Most Read Award winners December 2026

1 Jan 2026

Cammy Msimango on finding her footing in South Africa’s fast-moving digital newsroom

MDNTV Cammy Msimango on finding her footing in South Africa’s fast-moving digital newsroom

24 Dec 2025

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Adheesh Ori, senior director within Accenture Song, South Africa says the South African automotive landscape is clearly evolving, not only through technology or electrification, but in the mindset of the customer behind the purchase (Image source: © 123rf )

Meeting the South African modern car buyers where the customer experience matches the expectation

Adheesh Ori 8 Jan 2026

Mike Saunders, CEO of Digitlab explains the findings of the third annual State of Digital Survey (Image supplied)

It’s a golden age of business data - or is it?

Mike Saunders 10 Dec 2025

The ROI of customer loyalty: why retention eats acquisition for breakfast

The ROI of customer loyalty: why retention eats acquisition for breakfast

Riaz Galant, Achievement Awards Group 8 Dec 2025

Why great CX isn't about more channels, but smarter integration

Why great CX isn't about more channels, but smarter integration

24 Nov 2025

The partnership playbook: How strategic alliances are rewriting customer retention rules in SA

The partnership playbook: How strategic alliances are rewriting customer retention rules in SA

Michelle Geere, AdBot 21 Nov 2025

Confidence: The key differentiator for banking brands

12 Nov 2025

How resolving issues can turn first-time buyers into loyal customers

How resolving issues can turn first-time buyers into loyal customers

Liezel Jonkheid 12 Nov 2025

In the final RAPT BizTrendsTV episode of the year, we turn the tables on trends, as host (Left) Bronwyn Williams moves from host to guest, interviewed by Bizcommunity editor, (Right) Danette Breitenbach (Image composite by Ruth Cooper © Bizcommunity)

RAPT BizTrendsTV | The Headline Act: Turning the tables

11 Nov 2025

NiCE and iNOVO named lead sponsor for CEM Africa Johannesburg and The CX Africa Awards 2025

NiCE and iNOVO named lead sponsor for CEM Africa Johannesburg and The CX Africa Awards 2025

CEM Africa Summit 10 Nov 2025

Loyalty crisis: South Africans switching brands faster than ever

Loyalty crisis: South Africans switching brands faster than ever

Mosa Ntwampe, Brave Group 6 Nov 2025

Inclusive CX is South Africa’s untapped growth opportunity

Inclusive CX is South Africa’s untapped growth opportunity

Bongani Mdluli, Helm 29 Oct 2025

Process intelligence: The brain behind modern ERP ecosystems

Process intelligence: The brain behind modern ERP ecosystems

Can!do 21 Oct 2025

Rand Merchant Bank (private banking category) is the Ask Africa Orange Index 2025 overall winner

SA consumer is rebalancing under money-related stress

15 Oct 2025

VML Birdwatching at The Loeries | Episode 5: Building a country's brand

Danette Breitenbach 10 Oct 2025

Township shoppers go strategic: 2025 CX Report reveals shifting loyalties

Township shoppers go strategic: 2025 CX Report reveals shifting loyalties

Rogerwilco 7 Oct 2025

Source: © 123rf Murray Hamilton, content director, VML South Africa tackles the “should design inform copy or should copy inform design?”debate

“Should design inform copy or should copy inform design?”

Murray Hamilton 6 Oct 2025

Bruce von Maltitz, CEO of 1Stream. Image supplied

Good service is proactive: A new standard for customer experience

Bruce von Maltitz 6 Oct 2025

How Wonga transformed customer engagement and boosted customer acquisition with Braze

How Wonga transformed customer engagement and boosted customer acquisition with Braze

YOUKNOW Technologies 3 Oct 2025

1st for Women wins Best in Service at the Ask Africa Orange Index Awards

1st for Women wins Best in Service at the Ask Africa Orange Index Awards

Irvine Partners 2 Oct 2025

South African digital banking users call for smarter, more personalised experiences

South African digital banking users call for smarter, more personalised experiences

Human8 1 Oct 2025

2025 township consumer trends: Price-conscious, local-first, social-driven

2025 township consumer trends: Price-conscious, local-first, social-driven

Rogerwilco 30 Sep 2025

Image supplied

Loyalty programmes are transforming into lifestyle ecosystems

19 Sep 2025

CEM Africa heads to Johannesburg on 20 November 2025

CEM Africa heads to Johannesburg on 20 November 2025

CEM Africa Summit 18 Sep 2025

Source: © 123rf The Broadcast Research Council of South Africa has appointed GfK (an NIQ company) to design and deploy the country’s new total video measurement service

BRC announces continuity with GfK appointment as Nielsen exits SA

12 Sep 2025

Source: © 123rf Customer expectations are rising fast. They expect real-time answers on the channels they already use every day. In South Africa, that channel is WhatsApp

How and why WhatsApp is SA's biggest CX opportunity

11 Sep 2025

FNB eBucks team. Image supplied

FNB eBucks dominates South African Loyalty Awards 2025

11 Sep 2025

Tribeca PR's managing partner Davina Malan shares seven ways to build loyalty and keep clients with you for the long term (Image supplied)

7 ways to build loyalty and retain clients in the long term

10 Sep 2025

CEM Africa 2025: The continent’s CX powerhouse raises the bar

CEM Africa 2025: The continent’s CX powerhouse raises the bar

CEM Africa Summit 4 Sep 2025

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