CRM, CX, UX South Africa

Subscribe & Follow

Advertise your job vacancies

Jobs

Customer Service (Pet Food) Work From Home

More jobs Submit a job Open account

How Lumico and Lava Lamp Lab built a high-impact website for the Tygerberg Hospital Children’s Hospital

How Lumico and Lava Lamp Lab built a high-impact website for the Tygerberg Hospital Children’s HospitalLumico

Your dashboard is talking. Is anyone listening?

Your dashboard is talking. Is anyone listening?Can!do

hubspot

SA's leading HubSpot partner, MO Agency ranks 16th globally for HubSpot sold and implementedLuke Marthinusen, MO Agency

SA’s largest multi-partner rewards programme rebrands as Lifestyle Rewards

SA’s largest multi-partner rewards programme rebrands as Lifestyle RewardsLifestyle Rewards

Your dashboard is talking. Is anyone listening?

Your dashboard is talking. Is anyone listening?

24 Apr 2026

hubspot

SA's leading HubSpot partner, MO Agency ranks 16th globally for HubSpot sold and implemented

By Luke Marthinusen 23 Apr 2026

Company news

More company news | Submit

How to choose a PR agency in South Africa: A strategic decision, not a procurement exercise

Hook, Line & Sinker How to choose a PR agency in South Africa: A strategic decision, not a procurement exercise

7 hours

Shift happens. Are you ready?

IMC Conference Shift happens. Are you ready?

7 hours

Carat South Africa recognised as Scopen’s Best Media Agency to Work For

Dentsu Carat South Africa recognised as Scopen’s Best Media Agency to Work For

10 hours

The hidden bill – how piracy is draining South Africa’s creative economy

MultiChoice The hidden bill – how piracy is draining South Africa’s creative economy

11 hours

Your boss just came back from holiday with an AI-generated song. Now what?

AdBot Your boss just came back from holiday with an AI-generated song. Now what?

12 hours

Mancosa East Coast Radio Business Breakfast drives future-focused leadership conversations in KZN

East Coast Radio Mancosa East Coast Radio Business Breakfast drives future-focused leadership conversations in KZN

24 Apr 2026

Hot 102.7FM hits no.1 again in Media and Telecoms in Growth Champions 2026

HOT 102.7FM Hot 102.7FM hits no.1 again in Media and Telecoms in Growth Champions 2026

24 Apr 2026

Digital access needs digital skills

Ignition Group Digital access needs digital skills

24 Apr 2026

Why the best client relationships are built on uncomfortable honesty

We Do Digital Why the best client relationships are built on uncomfortable honesty

24 Apr 2026

MO Agency launches Answer Engine Optimisation as AI reshapes how businesses get found

MO Agency MO Agency launches Answer Engine Optimisation as AI reshapes how businesses get found

24 Apr 2026

More news

SA’s largest multi-partner rewards programme rebrands as Lifestyle Rewards

SA’s largest multi-partner rewards programme rebrands as Lifestyle Rewards

Lifestyle Rewards 17 Apr 2026

Communication integration and automation

Communication integration and automation

Celerity.chat 14 Apr 2026

Bizcommunity repositions for the future

Bizcommunity repositions for the future

Bizcommunity.com 1 Apr 2026

Bridging the CIO and CFO divide: How South African business can approve AI with confidence

Bridging the CIO and CFO divide: How South African business can approve AI with confidence

Helm 1 Apr 2026

Artificial intelligence is reshaping customer experience at every touchpoint, but brands that win will be those that balance smart automation with genuine human connection. (Image supplied)

5 ways AI is transforming CX

Terena Chetty 27 Mar 2026

Africa is not just chatting; it is closing deals

Africa is not just chatting; it is closing deals

Megan du Toit, Dentsu 26 Mar 2026

The 'experience economy' has arrived as consumers' expectations shift

The 'experience economy' has arrived as consumers' expectations shift

Adheesh Ori 25 Mar 2026

Whitepaper reveals 85% of South African consumers hooked on loyalty programmes

Whitepaper reveals 85% of South African consumers hooked on loyalty programmes

20 Mar 2026

Google Maps is changing how people discover businesses. What multi-location brands need to do now

Google Maps is changing how people discover businesses. What multi-location brands need to do now

Social Places 20 Mar 2026

African Loyalty Awards spotlight customer-centric brands

African Loyalty Awards spotlight customer-centric brands

19 Mar 2026

Is the foundation of South Africa's digital consumer universe truly secure?

Is the foundation of South Africa's digital consumer universe truly secure?

12 Mar 2026

Innovation in incentives and loyalty

Andrew Solomon, Achievement Awards Group 12 Mar 2026

Kero partners with Dotgo

Celerity.chat 4 Mar 2026

Neglecting customer experience is stunting small business growth

Liezel Jonkheid 2 Mar 2026

Features added vs loyalty encouraged: The real power of technology in channel incentives

Gordon Wilson, Achievement Awards Group 26 Feb 2026

Behind Dis-Chem's Better Rewards: How fintech, real-time data and retail tech are redefining loyalty in SA

Evan-Lee Courie 11 Feb 2026

CX outsourcing is shifting from scale to strategic outcomes

Clinton Cohen 11 Feb 2026

Avatar appoints MD, promotes from within

10 Feb 2026

Converge Africa 2026 confirms latest headline sponsors

Converge Africa 10 Feb 2026

Preparing for the change that a digital transformation project triggers

Can!do 9 Feb 2026

Woolworths introduces MyDifference: A new era in customer loyalty

5 Feb 2026

#CannesLions2026 | Gugu Mthembu named jury president

4 Feb 2026

Dentsu SSA doubles down on business transformation with key appointments

Dentsu 3 Feb 2026

So Interactive launches Richfield’s future-ready platform

So Interactive 30 Jan 2026

#BizTrends2026 | Tom Kaneshige on how CMOs seized strategy in an age of chaos

Tom Kaneshige 22 Jan 2026

The future of CX: Why trust and empathy will drive consumer loyalty

Liezel Jonkheid 22 Jan 2026

Let's do Biz