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Mike Saunders, CEO of Digitlab explains the findings of the third annual State of Digital Survey (Image supplied)

It’s a golden age of business data - or is it?Mike Saunders

The ROI of customer loyalty: why retention eats acquisition for breakfast

The ROI of customer loyalty: why retention eats acquisition for breakfast

By Riaz Galant 8 Dec 2025

Why great CX isn't about more channels, but smarter integration

Why great CX isn't about more channels, but smarter integration

24 Nov 2025

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Cammy Msimango on finding her footing in South Africa’s fast-moving digital newsroom

MDNTV Cammy Msimango on finding her footing in South Africa’s fast-moving digital newsroom

1 day

Standing ground, serving communities: Boikanyo Malepe reflects on journalism in 2025

MDNTV Standing ground, serving communities: Boikanyo Malepe reflects on journalism in 2025

1 day

5 surprising dangers of shopping through social media (and how to spot them before it’s too late)

Offernet 5 surprising dangers of shopping through social media (and how to spot them before it’s too late)

1 day

Holiday entertainment made simpler for DStv subscribers this festive season

MultiChoice Holiday entertainment made simpler for DStv subscribers this festive season

1 day

Shaping conversations and driving impact: Radebe Merci reflects on media influence in 2025

MDNTV Shaping conversations and driving impact: Radebe Merci reflects on media influence in 2025

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ESPN Africa serves a festive feast of live sport this Christmas

The Walt Disney Company Africa ESPN Africa serves a festive feast of live sport this Christmas

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On the pulse of global innovation: Nonn Botha reflects on journalism in 2025

MDNTV On the pulse of global innovation: Nonn Botha reflects on journalism in 2025

2 days

Provantage: Spreading joy through the 2025 Santa Shoebox Drive

Provantage Provantage: Spreading joy through the 2025 Santa Shoebox Drive

19 Dec 2025

The Odd Number named Financial Mail AdFocus Mid-Sized Agency of the Year

The Odd Number The Odd Number named Financial Mail AdFocus Mid-Sized Agency of the Year

19 Dec 2025

The lost art of integration: Why media strategy needs both flesh and digital

Ebony+Ivory The lost art of integration: Why media strategy needs both flesh and digital

18 Dec 2025

An ode to a year of growth: Matte BLK’s reflections on its successes this year

Matte BLK An ode to a year of growth: Matte BLK’s reflections on its successes this year

18 Dec 2025

Chicken Licken unveils original anthem celebrating South Africa's gift to the world

Joe Public Chicken Licken unveils original anthem celebrating South Africa's gift to the world

18 Dec 2025

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The partnership playbook: How strategic alliances are rewriting customer retention rules in SA

The partnership playbook: How strategic alliances are rewriting customer retention rules in SA

Michelle Geere, AdBot 21 Nov 2025

Confidence: The key differentiator for banking brands

12 Nov 2025

How resolving issues can turn first-time buyers into loyal customers

How resolving issues can turn first-time buyers into loyal customers

Liezel Jonkheid 12 Nov 2025

In the final RAPT BizTrendsTV episode of the year, we turn the tables on trends, as host (Left) Bronwyn Williams moves from host to guest, interviewed by Bizcommunity editor, (Right) Danette Breitenbach (Image composite by Ruth Cooper © Bizcommunity)

RAPT BizTrendsTV | The Headline Act: Turning the tables

11 Nov 2025

NiCE and iNOVO named lead sponsor for CEM Africa Johannesburg and The CX Africa Awards 2025

NiCE and iNOVO named lead sponsor for CEM Africa Johannesburg and The CX Africa Awards 2025

CEM Africa Summit 10 Nov 2025

Loyalty crisis: South Africans switching brands faster than ever

Loyalty crisis: South Africans switching brands faster than ever

Mosa Ntwampe, Brave Group 6 Nov 2025

Inclusive CX is South Africa’s untapped growth opportunity

Inclusive CX is South Africa’s untapped growth opportunity

Bongani Mdluli, Helm 29 Oct 2025

Process intelligence: The brain behind modern ERP ecosystems

Process intelligence: The brain behind modern ERP ecosystems

Can!do 21 Oct 2025

Rand Merchant Bank (private banking category) is the Ask Africa Orange Index 2025 overall winner

SA consumer is rebalancing under money-related stress

15 Oct 2025

VML Birdwatching at The Loeries | Episode 5: Building a country's brand

Danette Breitenbach 10 Oct 2025

Township shoppers go strategic: 2025 CX Report reveals shifting loyalties

Township shoppers go strategic: 2025 CX Report reveals shifting loyalties

Rogerwilco 7 Oct 2025

Source: © 123rf Murray Hamilton, content director, VML South Africa tackles the “should design inform copy or should copy inform design?”debate

“Should design inform copy or should copy inform design?”

Murray Hamilton 6 Oct 2025

Bruce von Maltitz, CEO of 1Stream. Image supplied

Good service is proactive: A new standard for customer experience

Bruce von Maltitz 6 Oct 2025

How Wonga transformed customer engagement and boosted customer acquisition with Braze

How Wonga transformed customer engagement and boosted customer acquisition with Braze

YOUKNOW Technologies 3 Oct 2025

1st for Women wins Best in Service at the Ask Africa Orange Index Awards

1st for Women wins Best in Service at the Ask Africa Orange Index Awards

Irvine Partners 2 Oct 2025

South African digital banking users call for smarter, more personalised experiences

South African digital banking users call for smarter, more personalised experiences

Human8 1 Oct 2025

2025 township consumer trends: Price-conscious, local-first, social-driven

2025 township consumer trends: Price-conscious, local-first, social-driven

Rogerwilco 30 Sep 2025

Image supplied

Loyalty programmes are transforming into lifestyle ecosystems

19 Sep 2025

CEM Africa heads to Johannesburg on 20 November 2025

CEM Africa heads to Johannesburg on 20 November 2025

CEM Africa Summit 18 Sep 2025

Source: © 123rf The Broadcast Research Council of South Africa has appointed GfK (an NIQ company) to design and deploy the country’s new total video measurement service

BRC announces continuity with GfK appointment as Nielsen exits SA

12 Sep 2025

Source: © 123rf Customer expectations are rising fast. They expect real-time answers on the channels they already use every day. In South Africa, that channel is WhatsApp

How and why WhatsApp is SA's biggest CX opportunity

11 Sep 2025

FNB eBucks team. Image supplied

FNB eBucks dominates South African Loyalty Awards 2025

11 Sep 2025

Tribeca PR's managing partner Davina Malan shares seven ways to build loyalty and keep clients with you for the long term (Image supplied)

7 ways to build loyalty and retain clients in the long term

10 Sep 2025

CEM Africa 2025: The continent’s CX powerhouse raises the bar

CEM Africa 2025: The continent’s CX powerhouse raises the bar

CEM Africa Summit 4 Sep 2025

The winners at Ask Africa 2025 Orange Index presentation for the telecommunications sector (Image supplied)

In telco “good enough” is not good enough

29 Aug 2025

The Township Marketing Podcast: Stories and strategies for marketing success in kasi commerce

The Township Marketing Podcast: Stories and strategies for marketing success in kasi commerce

Rogerwilco 20 Aug 2025

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