CRM, CX, UX South Africa

World PR Day

PR is the dark arts of integrated marketing communications

Bridging divides through powerful storytelling

Khaya Buthelezi

The appeal of legacy media

Ciaran R. Maidwell

PR builds narratives, weaves stories and amplifies diverse voices

Bridging gaps and building narratives that matter

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Birdwatching at The Loeries Episode 3: The Energy Episode

Birdwatching at The Loeries Episode 2: The Emotion Episode

Maximise customer loyalty with the right combination of rewards

Maximise customer loyalty with the right combination of rewardsAndrew Solomon

Revolutionising customer experience with ExperienceEvaluator - A game changer for CX teams

Revolutionising customer experience with ExperienceEvaluator - A game changer for CX teamsKantar

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Lumico voted 11th Best Digital Agency in sub-Saharan Africa

Lumico Lumico voted 11th Best Digital Agency in sub-Saharan Africa

1 day

Mastering PR: staying human in a tech-saturated world

icandi CQ Mastering PR: staying human in a tech-saturated world

1 day

Breaking barriers: How these Pitch Den winners are redefining South Africa’s creative economy

Business and Arts South Africa Breaking barriers: How these Pitch Den winners are redefining South Africa’s creative economy

1 day

Dentsu SSA makes real impact across Africa with One Day for Change 2025

Dentsu Dentsu SSA makes real impact across Africa with One Day for Change 2025

1 day

AI didn’t write this. But it could have.

Ignition Group AI didn’t write this. But it could have.

1 day

From clicks to tills: How to drive and measure year-end sales success

Vicinity Media From clicks to tills: How to drive and measure year-end sales success

1 day

DUO Marketing + Communications Why editorial credibility is your brand’s new north star in the age of AI search

1 day

Techsys Digital Dear brand manager - Let's talk about those “millions in prizes” promotions

1 day

#WPRD2025 | Retroviral's Mike Sharman: PR is the dark arts of integrated marketing communications

Retroviral #WPRD2025 | Retroviral's Mike Sharman: PR is the dark arts of integrated marketing communications

1 day

Mandela Day: purpose in action

Sappi Mandela Day: purpose in action

2 days

From silos to synergy: How real collaboration builds better brands

Dentsu From silos to synergy: How real collaboration builds better brands

2 days

What South Africans crave: Unlocking the R190bn fast food economy

Rogerwilco What South Africans crave: Unlocking the R190bn fast food economy

2 days

More news

Revolutionising customer experience with ExperienceEvaluator - A game changer for CX teams

Revolutionising customer experience with ExperienceEvaluator - A game changer for CX teams

Kantar 3 days

Why service matters more than ever: the message from 86% of customers

Why service matters more than ever: the message from 86% of customers

Bruce von Maltitz 21 Jul 2025

How to write emails South Africans want to read (and don’t mark as spam)

How to write emails South Africans want to read (and don’t mark as spam)

Everlytic 18 Jul 2025

Helm ranked among top solutions providers in sub-Saharan Africa

Helm ranked among top solutions providers in sub-Saharan Africa

Helm 17 Jul 2025

Why most loyalty programmes fail to turn customers into lifelong fans

Why most loyalty programmes fail to turn customers into lifelong fans

Riaz Galant 15 Jul 2025

Nazareen Ebrahim: Brilliant women in AI Ethics 2024 and AIE Summit speaker

Nazareen Ebrahim: Brilliant women in AI Ethics 2024 and AIE Summit speaker

Karabo Ledwaba 11 Jul 2025

The finalists were announced on 9 July 2025. Source: Supplied

All the 2025 Bookmark Awards finalists

9 Jul 2025

The high price of bad CX, and how to avoid paying it

The high price of bad CX, and how to avoid paying it

Ignition CX 8 Jul 2025

Source:

Musk announces changes to ad rules on X

27 Jun 2025

How to drive customer engagement through data unification in SA

How to drive customer engagement through data unification in SA

Kunal Badiani 25 Jun 2025

Shaun Shehab, lead solutions engineer at Ecentric, says the refund process holds untapped potential to enhance customer experience (Image supplied)

Taking the pain out of the refund function for retailers and customers

Shaun Shehab 20 Jun 2025

(Image supplied)

Customer Experience Africa Awards (CXAs) calls for entries

20 Jun 2025

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CEM Africa 18 Jun 2025

Clients and partners came together for the event.

How Santam and Incubeta shattered growth targets through smart data

Karabo Ledwaba 17 Jun 2025

Sunshinegun's digital team

Sunshinegun expands offering with full-service digital capability

Sunshinegun 6 Jun 2025

Liezel Jonkheid is the director and founder of the Consumer Psychology Lab. Source: Supplied.

Transform your business culture through customer experience

Liezel Jonkheid 6 Jun 2025

Author: Jeané van Greunen, chief client officer at Helm

Leading with courage and conviction to shape the future of CX

Jeané van Greunen, Helm 3 Jun 2025

Source:

Temu highlighted at Google I/O 2025

2 Jun 2025

Masego Matlotleng

Sunshinegun awards UX/UI Design scholarship to Masego Matlotleng

Sunshinegun 29 May 2025

All about YOU! Putting YOU in YOUth Month on Biz!

All about YOU! Putting YOU in YOUth Month on Biz!

Bizcommunity.com 20 May 2025

7 benefits of customer reviews and how to get more

7 benefits of customer reviews and how to get more

Domains.co.za 7 May 2025

Ocean Basket’s first burger? Head of food, Alet Kilchenmann, serves up menu innovation

Danette Breitenbach 6 May 2025

Helm wins for AI and automation at the Business Excellence Awards

Helm wins for AI and automation at the Business Excellence Awards

Helm 30 Apr 2025

Source: © 123rf Melanie Campbell, Rapt Creative says in today’s hyper-fragmented, choice-saturated marketplace, loyalty doesn’t just happen, it’s engineered

6 ways to build brand loyalty that lasts

Melanie Campbell 17 Apr 2025

Dheeraj Gowrie, Executive: Assurance, at Frogfoot Networks. Image supplied

Is it the end of traditional CX and the rise of consumer dictatorship?

Dheeraj Gowrie 9 Apr 2025

Source:

Digital footprints not as reliable as believed, warns new marketing study

Karabo Ledwaba 3 Apr 2025

What if true growth was measured in moments, not numbers?

What if true growth was measured in moments, not numbers?

YOUKNOW Technologies 3 Apr 2025

Subaru South Africa and ghd expand digital partnership with Algorithm

Subaru South Africa and ghd expand digital partnership with Algorithm

Algorithm Agency 28 Mar 2025

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