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Everlytic Insights

South Africans are open to AI but still expect access to a person

Juliet Mogorosi

Why keeping your customers is now the smartest growth strategy

Cristelle Snyman

Your customers know when you’re faking it

Cristelle Snyman

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Juliet Mogorosi

Everlytic South Africans are open to AI but still expect access to a person

2 Sep 2026

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Learning Curve has opened a Biz Press Office on Bizcommunity.com!

Staying ahead of the curve by offering world class digital solution for education and business in Africa.

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CX report warns 51% of customers don’t even report bad experiences

CX report warns 51% of customers don’t even report bad experiencesRichard Eberlein

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Kena Outdoor is proud to be the official out-of-home media partner for Standard Bank Joy of Jazz

Kena Outdoor Kena Outdoor is proud to be the official out-of-home media partner for Standard Bank Joy of Jazz

1 hour

MTN’s Youth Day 50th Commemoration Campaign transforms smartphones into memorials of freedom

M+C Saatchi Abel MTN’s Youth Day 50th Commemoration Campaign transforms smartphones into memorials of freedom

6 hours

Woww Best rated graphic design agency in South Africa for logo design and branding

7 hours

Publicis Groupe Africa celebrates 100 years of Publicis Groupe

Publicis Groupe Africa Publicis Groupe Africa celebrates 100 years of Publicis Groupe

7 hours

Shift happens. Are you ready?

IMC Conference Shift happens. Are you ready?

8 hours

Standard Bank Top Women Conference 2026: Her power. Africa's future. Amplifying women-led growth across Africa

Topco Media Standard Bank Top Women Conference 2026: Her power. Africa's future. Amplifying women-led growth across Africa

1 day

CEM Africa 2026 closes on a high with a strong community response

CEM Africa Summit CEM Africa 2026 closes on a high with a strong community response

1 day

Think you’re loyalty-savvy? Here are 5 ways to get more from your rewards

Tractor Outdoor Think you’re loyalty-savvy? Here are 5 ways to get more from your rewards

1 day

Field IQ Field Force launches FieldIQ, a brand new market intelligence division

1 day

New Mazda CX-5: The world is more interesting when you’re not swearing at it

Boundless New Mazda CX-5: The world is more interesting when you’re not swearing at it

1 day

Location Bank launches PercepXion: the competitor view behind every location

Location Bank Location Bank launches PercepXion: the competitor view behind every location

1 day

Better conversations can help ease workplace change

Stellenbosch University Language Centre Better conversations can help ease workplace change

1 day

More news

Juliet Mogorosi

South Africans are open to AI but still expect access to a person

Juliet Mogorosi, Everlytic 2 Sep 2026

Loyalty is more than points and prizes: Why SA businesses need to rethink customer retention

Loyalty is more than points and prizes: Why SA businesses need to rethink customer retention

Game Plan Consulting 2 Sep 2026

Telviva launches intelligent digital agent 'Viva', bringing 24/7 customer service automation to SA businesses

Telviva launches intelligent digital agent 'Viva', bringing 24/7 customer service automation to SA businesses

Telviva 1 Sep 2026

Loyalty is ready for a connected upgrade

Loyalty is ready for a connected upgrade

Tractor Outdoor 27 Aug 2026

Clicks strengthens loyalty push with more frequent cashback and discounts

Clicks strengthens loyalty push with more frequent cashback and discounts

26 Aug 2026

Report reveals retailers face AI visibility risk as shoppers compare deals

Report reveals retailers face AI visibility risk as shoppers compare deals

21 Aug 2026

Game Plan Consulting (GPC): Transforming player data into sustainable growth

Game Plan Consulting (GPC): Transforming player data into sustainable growth

Game Plan Consulting 17 Aug 2026

Ask Africa Orange Index 2026: Celebrating leaders in customer experience

Ask Africa Orange Index 2026: Celebrating leaders in customer experience

ASK AFRICA 7 Aug 2026

IT: A potentially dangerous blind spot in SA advertising

IT: A potentially dangerous blind spot in SA advertising

Warren Lawrence 23 Jul 2026

Richfield digital experience earns the Mark Awards 2026 shortlisting

Richfield digital experience earns the Mark Awards 2026 shortlisting

So Interactive 16 Jul 2026

Shaping the future of CX at the Africa CX Conference & Awards 2026

Shaping the future of CX at the Africa CX Conference & Awards 2026

The Chartered Institute of Customer Management 15 Jul 2026

Woolies' new MyDifference Plus revamps loyalty rewards with cashback, goals and app-based offers

Woolies' new MyDifference Plus revamps loyalty rewards with cashback, goals and app-based offers

7 Jul 2026

(Image source: © 123rf )

Accelerated enterprise demand leads WPP’s AI-driven transformation unit

2 Jul 2026

CEM Africa returns to Cape Town as CX leaders tackle trust, AI and the future of CX

CEM Africa returns to Cape Town as CX leaders tackle trust, AI and the future of CX

CEM Africa Summit 29 Jun 2026

WPP Enterprise Solutions has signed a strategic collaboration agreement with AWS to operationalise agentic AI for brands (Image source: © 123rf )

Delivering AI systems at the speed and scale to meet consumer demand

25 Jun 2026

When the spreadsheet becomes the system: How to stop ERP workarounds at the source

When the spreadsheet becomes the system: How to stop ERP workarounds at the source

Can!do 22 Jun 2026

Duncan Lewis, CA&S Group CEO

CA&S Group advances digital commerce strategy with investment in TDMC

TDMC 18 Jun 2026

Anthony Chavez has joined LinkedIn as chief product officer. Source: LinkedIn.

LinkedIn names Anthony Chavez CPO for marketing and sales solutions

4 Jun 2026

Managing incentives and competitions the right way

Managing incentives and competitions the right way

Caxton Media 3 Jun 2026

The hidden revenue cost of slow response times

Livespace 2 Jun 2026

Source:

Your customers are unreliable narrators — and your segmentation is built on it

Greg Streatfield 27 May 2026

Tshepo Moila, a partner in market research and insights at technology and management consultancy, iqbusiness. Image supplied

Exclusive: Consumers embrace digital ecosystems cautiously, prioritising trust over convenience

Tshepo Moila 26 May 2026

The human paradox: The faster AI advances, the more human connection matters

The human paradox: The faster AI advances, the more human connection matters

Charne Munien, Rogerwilco 19 May 2026

On relationships, not results: What an 8.2 Radar survey really reflects

On relationships, not results: What an 8.2 Radar survey really reflects

Daniel Malherbe, Lumico 14 May 2026

The MMA South Africa Next! Conference 2026 will look at where marketers should focus their efforts to drive real growth and deliver measurable impact (Image supplied)

MMA South Africa Next! Conference 2026: Driving growth in modern marketing

12 May 2026

The MRF's latest Maps data cover the full 2025 calendar year and shows that on-demand streaming penetration averaged 21% annually (Image source: © 123rf )

Maps provides 5 year record of consumer behaviour

7 May 2026

Source:

FNB eBucks and other local brands triumph at 2026 International Loyalty Awards

7 May 2026

In the Spend Trend Report 2026, 75% of respondents engage in sports betting in some shape or form (Image source: @ Carte Blanche )

#BizTrends | Spend Trend 2026 Part 2: Consumers adopt value-seeking spending strategies

Danette Breitenbach 7 May 2026

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