CRM, CX, UX South Africa

World PR Day

Paul Reynell’s tribute to those who saw humans

Paul Reynell

Uncovering truths that unlock progress, understanding and impact

PR as bridge‑building infrastructure in a fragmented world

Lebo Madiba

PR is the dark arts of integrated marketing communications

Bridging divides through powerful storytelling

Khaya Buthelezi

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Birdwatching at The Loeries Episode 3: The Energy Episode

Birdwatching at The Loeries Episode 2: The Emotion Episode

The experience paradox: Why better satisfaction scores don't always mean growth

The experience paradox: Why better satisfaction scores don't always mean growthNithi Kumar, Kantar

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovation

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovationCEM Africa Summit

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Advertising Media Forum The cost of efficiency on quality

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South Africa’s most popular technology podcast wants you

Broad Media South Africa’s most popular technology podcast wants you

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Rising stars: Appreciating our greatest assets

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Gagasi FM Shero Awards 2025 – a celebration of KZN women breaking barriers

Gagasi FM Gagasi FM Shero Awards 2025 – a celebration of KZN women breaking barriers

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Email still leads the way in marketing: outshining billboards, TV ads, and other flashy campaigns

Everlytic Email still leads the way in marketing: outshining billboards, TV ads, and other flashy campaigns

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Kfm 94.5 announces 2025 Best of the Cape Awards finalists – voting open

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Bernini x Glamour: A sophisticated new season of lifestyle moments

Heineken Beverages Bernini x Glamour: A sophisticated new season of lifestyle moments

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Nedbank ‘mugs’ audience with new travel insurance campaign

Joe Public Nedbank ‘mugs’ audience with new travel insurance campaign

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Sauce inducted into the Famous Brands supplier Hall of Fame

Sauce Advertising Sauce inducted into the Famous Brands supplier Hall of Fame

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#MandelaMonth: Digital transformation with purpose – how tech leaders can channel Mandela’s vision

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Maximise customer loyalty with the right combination of rewards

Maximise customer loyalty with the right combination of rewards

Andrew Solomon 24 Jul 2025

Revolutionising customer experience with ExperienceEvaluator - A game changer for CX teams

Revolutionising customer experience with ExperienceEvaluator - A game changer for CX teams

Kantar 23 Jul 2025

Why service matters more than ever: the message from 86% of customers

Why service matters more than ever: the message from 86% of customers

Bruce von Maltitz 21 Jul 2025

How to write emails South Africans want to read (and don’t mark as spam)

How to write emails South Africans want to read (and don’t mark as spam)

Everlytic 18 Jul 2025

Helm ranked among top solutions providers in sub-Saharan Africa

Helm ranked among top solutions providers in sub-Saharan Africa

Helm 17 Jul 2025

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Why most loyalty programmes fail to turn customers into lifelong fans

Riaz Galant 15 Jul 2025

Nazareen Ebrahim: Brilliant women in AI Ethics 2024 and AIE Summit speaker

Nazareen Ebrahim: Brilliant women in AI Ethics 2024 and AIE Summit speaker

Karabo Ledwaba 11 Jul 2025

The finalists were announced on 9 July 2025. Source: Supplied

All the 2025 Bookmark Awards finalists

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The high price of bad CX, and how to avoid paying it

The high price of bad CX, and how to avoid paying it

Ignition CX 8 Jul 2025

Source:

Musk announces changes to ad rules on X

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How to drive customer engagement through data unification in SA

How to drive customer engagement through data unification in SA

Kunal Badiani 25 Jun 2025

Shaun Shehab, lead solutions engineer at Ecentric, says the refund process holds untapped potential to enhance customer experience (Image supplied)

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Shaun Shehab 20 Jun 2025

(Image supplied)

Customer Experience Africa Awards (CXAs) calls for entries

20 Jun 2025

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CEM Africa 18 Jun 2025

Clients and partners came together for the event.

How Santam and Incubeta shattered growth targets through smart data

Karabo Ledwaba 17 Jun 2025

Sunshinegun's digital team

Sunshinegun expands offering with full-service digital capability

Sunshinegun 6 Jun 2025

Liezel Jonkheid is the director and founder of the Consumer Psychology Lab. Source: Supplied.

Transform your business culture through customer experience

Liezel Jonkheid 6 Jun 2025

Author: Jeané van Greunen, chief client officer at Helm

Leading with courage and conviction to shape the future of CX

Jeané van Greunen, Helm 3 Jun 2025

Source:

Temu highlighted at Google I/O 2025

2 Jun 2025

Masego Matlotleng

Sunshinegun awards UX/UI Design scholarship to Masego Matlotleng

Sunshinegun 29 May 2025

All about YOU! Putting YOU in YOUth Month on Biz!

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Bizcommunity.com 20 May 2025

7 benefits of customer reviews and how to get more

7 benefits of customer reviews and how to get more

Domains.co.za 7 May 2025

Ocean Basket’s first burger? Head of food, Alet Kilchenmann, serves up menu innovation

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Helm wins for AI and automation at the Business Excellence Awards

Helm wins for AI and automation at the Business Excellence Awards

Helm 30 Apr 2025

Source: © 123rf Melanie Campbell, Rapt Creative says in today’s hyper-fragmented, choice-saturated marketplace, loyalty doesn’t just happen, it’s engineered

6 ways to build brand loyalty that lasts

Melanie Campbell 17 Apr 2025

Dheeraj Gowrie, Executive: Assurance, at Frogfoot Networks. Image supplied

Is it the end of traditional CX and the rise of consumer dictatorship?

Dheeraj Gowrie 9 Apr 2025

Source:

Digital footprints not as reliable as believed, warns new marketing study

Karabo Ledwaba 3 Apr 2025

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