CRM, CX, UX South Africa

Why great CX isn't about more channels, but smarter integration

Why great CX isn't about more channels, but smarter integration

The partnership playbook: How strategic alliances are rewriting customer retention rules in SA

The partnership playbook: How strategic alliances are rewriting customer retention rules in SA

By Michelle Geere 21 Nov 2025

Confidence: The key differentiator for banking brands

12 Nov 2025

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Literacy initiative opens doors to learning at Durban's Liv Village

Ignition Group Literacy initiative opens doors to learning at Durban's Liv Village

1 day

Standard Bank celebrates women driving SA’s economic future at the 22nd Top Women Awards 2025

Topco Media Standard Bank celebrates women driving SA’s economic future at the 22nd Top Women Awards 2025

1 day

MediaHeads 360 and Media Host deepen support for the community radio sector

MediaHeads 360 MediaHeads 360 and Media Host deepen support for the community radio sector

1 day

Adbot wins Top Women Business in ICT and E-commerce 2025

AdBot Adbot wins Top Women Business in ICT and E-commerce 2025

1 day

2026 Digital Marketing and Advertising Trends out now

Red September 2026 Digital Marketing and Advertising Trends out now

1 day

Brave Group secures top rank in digital, AI, and transformation in 2025/26 Agency Scope Study

Brave Group Brave Group secures top rank in digital, AI, and transformation in 2025/26 Agency Scope Study

1 day

The BigQuery paradox: Why performance and cost efficiency are no longer enemies

Offernet The BigQuery paradox: Why performance and cost efficiency are no longer enemies

2 days

Hot Cares Christmas: Helping Patrick continue to go the extra mile for his customers

HOT 102.7FM Hot Cares Christmas: Helping Patrick continue to go the extra mile for his customers

2 days

Proof over perception, South African PR begins measuring what really matters

Ornico Proof over perception, South African PR begins measuring what really matters

2 days

Ogilvy wins AdFocus Agency of the Year, alongside key Specialist Honours at the 2025 awards

Ogilvy South Africa Ogilvy wins AdFocus Agency of the Year, alongside key Specialist Honours at the 2025 awards

2 days

Fibre Circle colloquium calls for stronger partners to transform South Africa’s circular paper economy

Fibre Circle Fibre Circle colloquium calls for stronger partners to transform South Africa’s circular paper economy

2 days

How AI is changing, and might kill, SEO

Brave Group How AI is changing, and might kill, SEO

2 days

More news

How resolving issues can turn first-time buyers into loyal customers

How resolving issues can turn first-time buyers into loyal customers

Liezel Jonkheid 12 Nov 2025

In the final RAPT BizTrendsTV episode of the year, we turn the tables on trends, as host (Left) Bronwyn Williams moves from host to guest, interviewed by Bizcommunity editor, (Right) Danette Breitenbach (Image composite by Ruth Cooper © Bizcommunity)

RAPT BizTrendsTV | The Headline Act: Turning the tables

11 Nov 2025

NiCE and iNOVO named lead sponsor for CEM Africa Johannesburg and The CX Africa Awards 2025

NiCE and iNOVO named lead sponsor for CEM Africa Johannesburg and The CX Africa Awards 2025

CEM Africa Summit 10 Nov 2025

Loyalty crisis: South Africans switching brands faster than ever

Loyalty crisis: South Africans switching brands faster than ever

Mosa Ntwampe, Brave Group 6 Nov 2025

Inclusive CX is South Africa’s untapped growth opportunity

Inclusive CX is South Africa’s untapped growth opportunity

Bongani Mdluli, Helm 29 Oct 2025

Process intelligence: The brain behind modern ERP ecosystems

Process intelligence: The brain behind modern ERP ecosystems

Can!do 21 Oct 2025

Rand Merchant Bank (private banking category) is the Ask Africa Orange Index 2025 overall winner

SA consumer is rebalancing under money-related stress

15 Oct 2025

VML Birdwatching at The Loeries | Episode 5: Building a country's brand

Danette Breitenbach 10 Oct 2025

Township shoppers go strategic: 2025 CX Report reveals shifting loyalties

Township shoppers go strategic: 2025 CX Report reveals shifting loyalties

Rogerwilco 7 Oct 2025

Source: © 123rf Murray Hamilton, content director, VML South Africa tackles the “should design inform copy or should copy inform design?”debate

“Should design inform copy or should copy inform design?”

Murray Hamilton 6 Oct 2025

Good service is proactive: A new standard for customer experience

Good service is proactive: A new standard for customer experience

Bruce von Maltitz 6 Oct 2025

How Wonga transformed customer engagement and boosted customer acquisition with Braze

How Wonga transformed customer engagement and boosted customer acquisition with Braze

YOUKNOW Technologies 3 Oct 2025

1st for Women wins Best in Service at the Ask Africa Orange Index Awards

1st for Women wins Best in Service at the Ask Africa Orange Index Awards

Irvine Partners 2 Oct 2025

South African digital banking users call for smarter, more personalised experiences

South African digital banking users call for smarter, more personalised experiences

Human8 1 Oct 2025

2025 township consumer trends: Price-conscious, local-first, social-driven

2025 township consumer trends: Price-conscious, local-first, social-driven

Rogerwilco 30 Sep 2025

Image supplied

Loyalty programmes are transforming into lifestyle ecosystems

19 Sep 2025

CEM Africa heads to Johannesburg on 20 November 2025

CEM Africa heads to Johannesburg on 20 November 2025

CEM Africa Summit 18 Sep 2025

Source: © 123rf The Broadcast Research Council of South Africa has appointed GfK (an NIQ company) to design and deploy the country’s new total video measurement service

BRC announces continuity with GfK appointment as Nielsen exits SA

12 Sep 2025

Source: © 123rf Customer expectations are rising fast. They expect real-time answers on the channels they already use every day. In South Africa, that channel is WhatsApp

How and why WhatsApp is SA's biggest CX opportunity

11 Sep 2025

FNB eBucks team. Image supplied

FNB eBucks dominates South African Loyalty Awards 2025

11 Sep 2025

Tribeca PR's managing partner Davina Malan shares seven ways to build loyalty and keep clients with you for the long term (Image supplied)

7 ways to build loyalty and retain clients in the long term

10 Sep 2025

CEM Africa 2025: The continent’s CX powerhouse raises the bar

CEM Africa 2025: The continent’s CX powerhouse raises the bar

CEM Africa Summit 4 Sep 2025

The winners at Ask Africa 2025 Orange Index presentation for the telecommunications sector (Image supplied)

In telco “good enough” is not good enough

29 Aug 2025

The Township Marketing Podcast: Stories and strategies for marketing success in kasi commerce

The Township Marketing Podcast: Stories and strategies for marketing success in kasi commerce

Rogerwilco 20 Aug 2025

Bruce von Maltitz | image supplied

The missing link between AI and great CX

Bruce von Maltitz 19 Aug 2025

The 7th edition of the South African Customer Experience Report has been released (Image supplied)

SA CX Report: The rise of Bothism

Danette Breitenbach 12 Aug 2025

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