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Everlytic Insights

WhatsApp support is getting more expensive, but not for everyone

Wilene van Greunen

Top Women 2026 Closes: Systems, not just successes, must be redesigned for women-led growth

South Africans are open to AI but still expect access to a person

Juliet Mogorosi

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SA’s online retail growth depends on trust and consumer confidence

SA’s online retail growth depends on trust and consumer confidence

#BlackFriday2026: Why customer service could matter as much as the discount

#BlackFriday2026: Why customer service could matter as much as the discount

9 Oct 2026

CEM Africa Awards 2026 set to recognise Africa’s leading CX talent and innovation

CEM Africa Awards 2026 set to recognise Africa’s leading CX talent and innovation

29 Sep 2026

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DMASA announces finalists for the 2026 Assegai Awards

DMASA DMASA announces finalists for the 2026 Assegai Awards

19 minutes

She leads the future | Women, wisdom and influence in the age of AI

Bloom Marketing & Bloom Infinite She leads the future | Women, wisdom and influence in the age of AI

25 minutes

East Coast Radio’s Big Favour Season of Sharing returns to bring food relief to families across KZN

East Coast Radio East Coast Radio’s Big Favour Season of Sharing returns to bring food relief to families across KZN

1 hour

Dentsu MIC 2026 sparks conversations on relevance, culture and the future of brand building

2 hours

Singularity Summit South Africa 2026: All you need to know

Mann Made Singularity Summit South Africa 2026: All you need to know

2 days

Daily Maverick and Gift of the Givers launch 6th MavericKids Activity Book

Daily Maverick Daily Maverick and Gift of the Givers launch 6th MavericKids Activity Book

3 days

More channels, more complexity: Clockwork rethinks how modern marketing gets made

Clockwork More channels, more complexity: Clockwork rethinks how modern marketing gets made

3 days

$TBWA\ Hunt Lascaris celebrates standout Loeries Creative Week$

Omnicom Advertising South Africa TBWA\ Hunt Lascaris celebrates standout Loeries Creative Week

3 days

Style ID Africa releases Creator Journal Module 3: Beyond the Content

Style ID Style ID Africa releases Creator Journal Module 3: Beyond the Content

3 days

EBM Group’s continued excellence earns global recognition

EBM Group EBM Group’s continued excellence earns global recognition

3 days

The next big shift in business messaging

Celerity.chat The next big shift in business messaging

3 days

Carat launches Difference Engineered: A new positioning for client competitive advantage

Dentsu Carat launches Difference Engineered: A new positioning for client competitive advantage

3 days

More news

Why successful CMS migrations require more than technology

Why successful CMS migrations require more than technology

Bluegrass Digital 28 Sep 2026

Clicks adds Absa and Standard Bank to ClubCard in loyalty shake-up

Clicks adds Absa and Standard Bank to ClubCard in loyalty shake-up

23 Sep 2026

From recognition to real impact: Why digital experience matters more than ever

From recognition to real impact: Why digital experience matters more than ever

So Interactive 18 Sep 2026

Your brand’s credibility is now more valuable than a pretty website

Mkhuseli Vangile 10 Sep 2026

When the cost of coping becomes part of the township customer experience

When the cost of coping becomes part of the township customer experience

Rogerwilco 10 Sep 2026

CX report warns 51% of customers don’t even report bad experiences

CX report warns 51% of customers don’t even report bad experiences

Richard Eberlein 7 Sep 2026

Juliet Mogorosi

South Africans are open to AI but still expect access to a person

Juliet Mogorosi, Everlytic 2 Sep 2026

Loyalty is more than points and prizes: Why SA businesses need to rethink customer retention

Loyalty is more than points and prizes: Why SA businesses need to rethink customer retention

Game Plan Consulting 2 Sep 2026

Telviva launches intelligent digital agent 'Viva', bringing 24/7 customer service automation to SA businesses

Telviva launches intelligent digital agent 'Viva', bringing 24/7 customer service automation to SA businesses

Telviva 1 Sep 2026

Loyalty is ready for a connected upgrade

Loyalty is ready for a connected upgrade

Tractor Outdoor 27 Aug 2026

Clicks strengthens loyalty push with more frequent cashback and discounts

Clicks strengthens loyalty push with more frequent cashback and discounts

26 Aug 2026

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Report reveals retailers face AI visibility risk as shoppers compare deals

21 Aug 2026

Shanta Segabon

Game Plan Consulting (GPC): Transforming player data into sustainable growth

Game Plan Consulting 17 Aug 2026

Ask Africa Orange Index 2026: Celebrating leaders in customer experience

Ask Africa Orange Index 2026: Celebrating leaders in customer experience

ASK AFRICA 7 Aug 2026

Warren Lawrence, Head of Group IT at the Up&Up Group, says the view that IT in advertising is a cost centre is out of date (Image supplied)

IT: A potentially dangerous blind spot in SA advertising

Warren Lawrence 23 Jul 2026

Richfield digital experience earns the Mark Awards 2026 shortlisting

Richfield digital experience earns the Mark Awards 2026 shortlisting

So Interactive 16 Jul 2026

Shaping the future of CX at the Africa CX Conference & Awards 2026

Shaping the future of CX at the Africa CX Conference & Awards 2026

The Chartered Institute of Customer Management 15 Jul 2026

Source:

Woolies' new MyDifference Plus revamps loyalty rewards with cashback, goals and app-based offers

7 Jul 2026

(Image source: © 123rf )

Accelerated enterprise demand leads WPP’s AI-driven transformation unit

2 Jul 2026

CEM Africa returns to Cape Town as CX leaders tackle trust, AI and the future of CX

CEM Africa returns to Cape Town as CX leaders tackle trust, AI and the future of CX

CEM Africa Summit 29 Jun 2026

WPP Enterprise Solutions has signed a strategic collaboration agreement with AWS to operationalise agentic AI for brands (Image source: © 123rf )

Delivering AI systems at the speed and scale to meet consumer demand

25 Jun 2026

When the spreadsheet becomes the system: How to stop ERP workarounds at the source

When the spreadsheet becomes the system: How to stop ERP workarounds at the source

Can!do 22 Jun 2026

Duncan Lewis, CA&S Group CEO

CA&S Group advances digital commerce strategy with investment in TDMC

TDMC 18 Jun 2026

Anthony Chavez has joined LinkedIn as chief product officer. Source: LinkedIn.

LinkedIn names Anthony Chavez CPO for marketing and sales solutions

4 Jun 2026

Managing incentives and competitions the right way

Managing incentives and competitions the right way

Caxton Media 3 Jun 2026

The hidden revenue cost of slow response times

Livespace 2 Jun 2026

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