CRM, CX, UX South Africa

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Your customers know when you’re faking it

Cristelle Snyman

Why relevance, not reach, is the real driver of email performance

Cristelle Snyman

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Media24 recognised at INMA Global Media Awards

Media24 Media24 recognised at INMA Global Media Awards

13 May 2026

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On relationships, not results: What an 8.2 Radar survey really reflects

On relationships, not results: What an 8.2 Radar survey really reflectsDaniel Malherbe, Lumico

The MMA South Africa Next! Conference 2026 will look at where marketers should focus their efforts to drive real growth and deliver measurable impact (Image supplied)

MMA South Africa Next! Conference 2026: Driving growth in modern marketing

12 May 2026

The MRF's latest Maps data cover the full 2025 calendar year and shows that on-demand streaming penetration averaged 21% annually (Image source: © 123rf )

Maps provides 5 year record of consumer behaviour

7 May 2026

Company news

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Ask Africa appoints Jezile Dhlamini as its chief client partner officer

ASK AFRICA Ask Africa appoints Jezile Dhlamini as its chief client partner officer

37 minutes

Celerity to showcase the future of business messaging at London Tech Week 2026

Celerity.chat Celerity to showcase the future of business messaging at London Tech Week 2026

22 hours

The growing role of data and AI in media buying

TDMC The growing role of data and AI in media buying

22 hours

Converge Africa 2026 brings Africa’s digital commerce ecosystem together in Cape Town

Converge Africa Converge Africa 2026 brings Africa’s digital commerce ecosystem together in Cape Town

23 hours

Your customers know when you’re faking it

Everlytic Your customers know when you’re faking it

23 hours

Why brands must humanise the AI narrative to preserve consumer trust

Penquin Why brands must humanise the AI narrative to preserve consumer trust

1 day

Transformation pays off as Brave Group recognised as a top employer

Brave Group Transformation pays off as Brave Group recognised as a top employer

1 day

Perion, Mediamark and McSorely Media launch exclusive AI advertising partnership across Africa

Mediamark Perion, Mediamark and McSorely Media launch exclusive AI advertising partnership across Africa

3 days

Why 3RC’s blog content matters to gen Z

3RC Why 3RC’s blog content matters to gen Z

15 May 2026

Protecting African stories from the threat of piracy

MultiChoice Protecting African stories from the threat of piracy

15 May 2026

Sentech, MDDA and GCIS parter to drive digital transformation in community media

SENTECH Sentech, MDDA and GCIS parter to drive digital transformation in community media

14 May 2026

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FNB eBucks and other local brands triumph at 2026 International Loyalty Awards

FNB eBucks and other local brands triumph at 2026 International Loyalty Awards

7 May 2026

In the Spend Trend Report 2026, 75% of respondents engage in sports betting in some shape or form (Image source: @ Carte Blanche )

#BizTrends | Spend Trend 2026 Part 2: Consumers adopt value-seeking spending strategies

Danette Breitenbach 7 May 2026

How Lumico and Lava Lamp Lab built a high-impact website for the Tygerberg Hospital Children’s Hospital

How Lumico and Lava Lamp Lab built a high-impact website for the Tygerberg Hospital Children’s Hospital

Lumico 24 Apr 2026

Your dashboard is talking. Is anyone listening?

Your dashboard is talking. Is anyone listening?

Can!do 24 Apr 2026

hubspot

SA's leading HubSpot partner, MO Agency ranks 16th globally for HubSpot sold and implemented

Luke Marthinusen, MO Agency 23 Apr 2026

SA’s largest multi-partner rewards programme rebrands as Lifestyle Rewards

SA’s largest multi-partner rewards programme rebrands as Lifestyle Rewards

Lifestyle Rewards 17 Apr 2026

Communication integration and automation

Communication integration and automation

Celerity.chat 14 Apr 2026

Bizcommunity repositions for the future

Bizcommunity repositions for the future

Bizcommunity.com 1 Apr 2026

Bridging the CIO and CFO divide: How South African business can approve AI with confidence

Bridging the CIO and CFO divide: How South African business can approve AI with confidence

Helm 1 Apr 2026

Artificial intelligence is reshaping customer experience at every touchpoint, but brands that win will be those that balance smart automation with genuine human connection. (Image supplied)

5 ways AI is transforming CX

Terena Chetty 27 Mar 2026

Africa is not just chatting; it is closing deals

Africa is not just chatting; it is closing deals

Megan du Toit, Dentsu 26 Mar 2026

The 'experience economy' has arrived as consumers' expectations shift

Adheesh Ori 25 Mar 2026

Whitepaper reveals 85% of South African consumers hooked on loyalty programmes

20 Mar 2026

Google Maps is changing how people discover businesses. What multi-location brands need to do now

Social Places 20 Mar 2026

African Loyalty Awards spotlight customer-centric brands

19 Mar 2026

Is the foundation of South Africa's digital consumer universe truly secure?

12 Mar 2026

Innovation in incentives and loyalty

Andrew Solomon, Achievement Awards Group 12 Mar 2026

Kero partners with Dotgo

Celerity.chat 4 Mar 2026

Neglecting customer experience is stunting small business growth

Liezel Jonkheid 2 Mar 2026

Features added vs loyalty encouraged: The real power of technology in channel incentives

Gordon Wilson, Achievement Awards Group 26 Feb 2026

Behind Dis-Chem's Better Rewards: How fintech, real-time data and retail tech are redefining loyalty in SA

Evan-Lee Courie 11 Feb 2026

CX outsourcing is shifting from scale to strategic outcomes

Clinton Cohen 11 Feb 2026

Avatar appoints MD, promotes from within

10 Feb 2026

Converge Africa 2026 confirms latest headline sponsors

Converge Africa 10 Feb 2026

Preparing for the change that a digital transformation project triggers

Can!do 9 Feb 2026

Woolworths introduces MyDifference: A new era in customer loyalty

5 Feb 2026

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