CRM, CX, UX South Africa

Woolworths introduces MyDifference: A new era in customer loyalty

Woolworths introduces MyDifference: A new era in customer loyalty

South Africa’s Gugu Mthembu, the chief marketing officer for Telkom, has been named Cannes jury president for Creative Business Transformation (Image source: © Forbes Africa )

#CannesLions2026 | Gugu Mthembu named jury president

Dentsu SSA doubles down on business transformation with key appointments

Dentsu SSA doubles down on business transformation with key appointmentsDentsu

South Africa’s Gugu Mthembu, the chief marketing officer for Telkom, has been named Cannes jury president for Creative Business Transformation (Image source: © Forbes Africa )

#CannesLions2026 | Gugu Mthembu named jury president

1 day

Dentsu SSA doubles down on business transformation with key appointments

Dentsu SSA doubles down on business transformation with key appointments

2 days

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Thousands of walkers bring hope and comfort to those affected by cancer

Algoa FM Thousands of walkers bring hope and comfort to those affected by cancer

9 hours

When tech meets trust: The new era of community radio

Motherland OMNi When tech meets trust: The new era of community radio

9 hours

South African consumers reset the rules for FMCG

NielsenIQ South African consumers reset the rules for FMCG

9 hours

Performance hydration takes off in South Africa’s bottled water market

Insight Survey Performance hydration takes off in South Africa’s bottled water market

1 day

Driving the future of creativity: Dentsu Creative SA ranks 5 in the region

Dentsu Driving the future of creativity: Dentsu Creative SA ranks 5 in the region

1 day

2Stories named Best Medium-sized Agency of the Year at the International Content Marketing Awards

The Up&Up Group 2Stories named Best Medium-sized Agency of the Year at the International Content Marketing Awards

1 day

Smart Money – South Africa’s premier investment podcast

Broad Media Smart Money – South Africa’s premier investment podcast

1 day

A safer way to manage incentive payouts, rewards and competition prizes

Caxton Media A safer way to manage incentive payouts, rewards and competition prizes

1 day

“This isn’t the Wild West anymore”

TDMC “This isn’t the Wild West anymore”

1 day

Beyond Points: AI rewrites the rules of retail loyalty

Brave Group Beyond Points: AI rewrites the rules of retail loyalty

1 day

MultiChoice Group hands over multipurpose playing field to Credence Primary School in Bloemfontein

MultiChoice MultiChoice Group hands over multipurpose playing field to Credence Primary School in Bloemfontein

2 days

Ogilvy leads South Africa at the TikTok METAP Awards 2025

Ogilvy South Africa Ogilvy leads South Africa at the TikTok METAP Awards 2025

2 days

More news

So Interactive launches Richfield’s future-ready platform

So Interactive launches Richfield’s future-ready platform

So Interactive 30 Jan 2026

#BizTrends2026 | Tom Kaneshige on how CMOs seized strategy in an age of chaos

#BizTrends2026 | Tom Kaneshige on how CMOs seized strategy in an age of chaos

Tom Kaneshige 22 Jan 2026

The future of CX: Why trust and empathy will drive consumer loyalty

The future of CX: Why trust and empathy will drive consumer loyalty

Liezel Jonkheid 22 Jan 2026

#BizTrends2026 | Scopen President, Cesar Vacchiano: Less is more

#BizTrends2026 | Scopen President, Cesar Vacchiano: Less is more

Cesar Vacchiano 21 Jan 2026

Are you ready for the CX evolution? Here are the top 5 trends for 2026

Are you ready for the CX evolution? Here are the top 5 trends for 2026

Bruce von Maltitz 21 Jan 2026

#BizTrends2026 | Publicis Groupe’s Jonty Fisher: A much more synthetic world

#BizTrends2026 | Publicis Groupe’s Jonty Fisher: A much more synthetic world

Jonty Fisher 20 Jan 2026

Adheesh Ori, senior director within Accenture Song, South Africa says the South African automotive landscape is clearly evolving, not only through technology or electrification, but in the mindset of the customer behind the purchase (Image source: © 123rf )

Meeting the South African modern car buyers where the customer experience matches the expectation

Adheesh Ori 8 Jan 2026

Arielle Horwitz is the engineering manager at Halo Dot. Source: Supplied.

Why the future of retail calls for a checkout revolution

Arielle Horwitz 8 Jan 2026

Mike Saunders, CEO of Digitlab explains the findings of the third annual State of Digital Survey (Image supplied)

It’s a golden age of business data - or is it?

Mike Saunders 10 Dec 2025

The ROI of customer loyalty: why retention eats acquisition for breakfast

The ROI of customer loyalty: why retention eats acquisition for breakfast

Riaz Galant, Achievement Awards Group 8 Dec 2025

Why great CX isn't about more channels, but smarter integration

Why great CX isn't about more channels, but smarter integration

24 Nov 2025

The partnership playbook: How strategic alliances are rewriting customer retention rules in SA

The partnership playbook: How strategic alliances are rewriting customer retention rules in SA

Michelle Geere, AdBot 21 Nov 2025

Confidence: The key differentiator for banking brands

12 Nov 2025

Liezel Jonkheid, Director and Founder of the Consumer Psychology Lab. Image supplied

How resolving issues can turn first-time buyers into loyal customers

Liezel Jonkheid 12 Nov 2025

In the final RAPT BizTrendsTV episode of the year, we turn the tables on trends, as host (Left) Bronwyn Williams moves from host to guest, interviewed by Bizcommunity editor, (Right) Danette Breitenbach (Image composite by Ruth Cooper © Bizcommunity)

RAPT BizTrendsTV | The Headline Act: Turning the tables

11 Nov 2025

NiCE and iNOVO named lead sponsor for CEM Africa Johannesburg and The CX Africa Awards 2025

NiCE and iNOVO named lead sponsor for CEM Africa Johannesburg and The CX Africa Awards 2025

CEM Africa Summit 10 Nov 2025

Loyalty crisis: South Africans switching brands faster than ever

Loyalty crisis: South Africans switching brands faster than ever

Mosa Ntwampe, Brave Group 6 Nov 2025

Senior UX designer Bongani Mdluli at Helm.

Inclusive CX is South Africa’s untapped growth opportunity

Bongani Mdluli, Helm 29 Oct 2025

Process intelligence: The brain behind modern ERP ecosystems

Process intelligence: The brain behind modern ERP ecosystems

Can!do 21 Oct 2025

Rand Merchant Bank (private banking category) is the Ask Africa Orange Index 2025 overall winner

SA consumer is rebalancing under money-related stress

15 Oct 2025

VML Birdwatching at The Loeries | Episode 5: Building a country's brand

Danette Breitenbach 10 Oct 2025

Township shoppers go strategic: 2025 CX Report reveals shifting loyalties

Township shoppers go strategic: 2025 CX Report reveals shifting loyalties

Rogerwilco 7 Oct 2025

Source: © 123rf Murray Hamilton, content director, VML South Africa tackles the “should design inform copy or should copy inform design?”debate

“Should design inform copy or should copy inform design?”

Murray Hamilton 6 Oct 2025

Bruce von Maltitz, CEO of 1Stream. Image supplied

Good service is proactive: A new standard for customer experience

Bruce von Maltitz 6 Oct 2025

How Wonga transformed customer engagement and boosted customer acquisition with Braze

How Wonga transformed customer engagement and boosted customer acquisition with Braze

YOUKNOW Technologies 3 Oct 2025

1st for Women wins Best in Service at the Ask Africa Orange Index Awards

1st for Women wins Best in Service at the Ask Africa Orange Index Awards

Irvine Partners 2 Oct 2025

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