CRM News

Unifying customer data is key to winning digital consumers

Unifying customer data is key to winning digital consumersKunal Badiani

How to drive customer engagement through data unification in SA

How to drive customer engagement through data unification in SA

By Kunal Badiani 25 Jun 2025

Shaun Shehab, lead solutions engineer at Ecentric, says the refund process holds untapped potential to enhance customer experience (Image supplied)

Taking the pain out of the refund function for retailers and customers

By Shaun Shehab 20 Jun 2025

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#SACSCCongress: How physical retail is reinventing itself

#SACSCCongress: How physical retail is reinventing itself

Lauren Hartzenberg 22 Oct 2019

SA retailers still not fully embracing online opportunity - Accenture

SA retailers still not fully embracing online opportunity - Accenture

21 Oct 2019

Image credit: Jaromir Kavan on Unsplash.

How technology helps brands evolve

Paula Sartini 18 Oct 2019

Laila Pawlak presenting this talk at the SingularityU South Africa 2019 Summit. Image supplied.

#SingularityUSouthAfrica2019: Creating an extraordinary impact in a world of accelerating change

18 Oct 2019

#SACSCCongress: Physical retail must surprise and delight

#SACSCCongress: Physical retail must surprise and delight

17 Oct 2019

Nielsen uncovers the true state of the SA consumer mindset

Nielsen uncovers the true state of the SA consumer mindset

16 Oct 2019

Small businesses play a key role in amping up shopping experiences

Small businesses play a key role in amping up shopping experiences

16 Oct 2019

Data technology driving agility in retail

Data technology driving agility in retail

Lauren Hartzenberg 15 Oct 2019

Checkers finally has a rewards programme

Checkers finally has a rewards programme

15 Oct 2019

SACSC Congress 2019 to zero in on the evolution of retail

SACSC Congress 2019 to zero in on the evolution of retail

10 Oct 2019

Unpacking SA consumers' in-store wine selection

Unpacking SA consumers' in-store wine selection

9 Oct 2019

Schaefer presenting at the Adobe CX Forum.

#AdobeCX: How to embrace the power of customer experience management

Leigh Andrews 8 Oct 2019

A walk through the warehouse of a thriving fashion e-tailer

A walk through the warehouse of a thriving fashion e-tailer

Lauren Hartzenberg 4 Oct 2019

Image credit: Getty

Equip retail staff to be brand ambassadors and boost your bottom line

Mark Thomson 3 Oct 2019

Know your business inside out with a Biz Office

Know your business inside out with a Biz Office

Bizcommunity.com 2 Oct 2019

An omnichannel approach: 3 ways to drive festive season sales

An omnichannel approach: 3 ways to drive festive season sales

Simon Wilson 1 Oct 2019

6 reasons tech and durable brands need a 360° view of their retail partners' business

6 reasons tech and durable brands need a 360° view of their retail partners' business

Thembi Baloyi, NielsenIQ 1 Oct 2019

Festive season retail is all about timing

Festive season retail is all about timing

Eben Esterhuizen 30 Sep 2019

Top ratings for Biz Rate Card 2019

Top ratings for Biz Rate Card 2019

Bizcommunity.com 27 Sep 2019

Far behind the CX trend

Far behind the CX trend

Zama Mlanjana 23 Sep 2019

4 ways brands can incorporate chat messaging into their marketing strategy

4 ways brands can incorporate chat messaging into their marketing strategy

Wayne Flemming 19 Sep 2019

Image credit: Stocksnap via Pixabay

'I'll have what she's having' - how and why we copy the choices of others

Kelly Haws, Brent McFerran and Peggy Liu 18 Sep 2019

#GartnerSYM: Offering the 'everything customer' the multi-experience

#GartnerSYM: Offering the 'everything customer' the multi-experience

Leigh Andrews 17 Sep 2019

Image credit: 95C from Pixabay.

Reaching the base-of-the-pyramid consumer

Lorraine Gwewera 10 Sep 2019

The 2019/20 Ask Afrika Icon Brands winners were announced at The Venue in Melrose Arch on 29 August 2019. Image supplied.

Topline trends from the 2019 Ask Afrika Icon Brands survey

Sarina de Beer 9 Sep 2019

Foschini reveals new All Woman concept store

Foschini reveals new All Woman concept store

6 Sep 2019

Southern African shopping centres require a holistic, fluid strategy

Southern African shopping centres require a holistic, fluid strategy

6 Sep 2019

#EuroShop: Out with boring, in with experience

#EuroShop: Out with boring, in with experience

Danette Breitenbach 5 Sep 2019

Image credit: Mervyn Chan on Unsplash.

#FutureFitYourself: Could sentiment analysis be the magic wand for understanding the contemporary consumer?

Carmen Murray 5 Sep 2019

How to keep sales booming throughout the year

How to keep sales booming throughout the year

4 Sep 2019

Let's do Biz