IT Manager

Job description

Job purpose:
The IT Manager will oversee and coordinate the IT operations across a Kena Goup, each with varying levels of digital maturity and business needs. The role is both strategic and hands-on, ensuring reliable IT support, robust cybersecurity, and alignment of technology resources with group-wide business objectives.

Key responsibilities

1. IT Operations oversight

• Standardize and manage IT systems and infrastructure across Kena Group.
• Implement efficient workflows for device management, software usage, and IT support across the group.

2. Cybersecurity and Data Protection

• Implement and maintain cybersecurity standards and group-wide protocols.
• Ensure compliance with applicable data protection regulations (POPIA, GDPR, etc.).
• Manage data privacy, secure backups, and recovery plans.

3. Vendor and Asset Management

• Manage contracts with ISPs, hardware/software vendors, and outsourced IT providers.
• Maintain asset registers, license renewals, and optimize IT procurement across entities.

4. Technology Support and Training

• Provide direct or coordinated support for daily IT issues.
• Onboard new staff and maintain user access control policies.
• Train staff on digital tools, systems security, and best practices.

5. Group Tech Alignment

• Develop and oversee IT strategies aligned with each company's operations.
• Support implementation of productivity tools, finance software, CRM, or ERP systems.
• Collaborate with business managers to ensure tech meets operational demands.

6. Project Management and Innovation

• Identify digital transformation opportunities across the group.
• Lead implementation of shared platforms (e.g., cloud storage, communication tools).
• Ensure consistency in system usage and encourage automation where possible.

Key Skills and Competencies:

• Strong understanding of IT infrastructure, networking, and support services
• Hands-on problem-solving abilities with a proactive approach
• Clear communicator with ability to manage stakeholders at all levels
• Time management and ability to prioritize requests from multiple entities
• Experience in small business environments and resource-limited IT settings
• Security-conscious with a strong understanding of regulatory obligations

Qualifications and Experience:

• Bachelor’s degree or diploma in Information Technology, Computer Science, or equivalent
• 5+ years in an IT management or generalist IT role
• Experience managing IT across multiple departments or companies is advantageous
• Certifications such as CompTIA, Microsoft, Cisco, or ITIL are beneficial
• Strong working knowledge of cloud platforms, office productivity suites, and endpoint security tools

Posted on 05 Jun 09:54, Closing date 4 Aug