Customer intelligence | Bizcommunity

Customer intelligence | Bizcommunity

News

Image Supplied: Yazeed Osman

Trends

What your boerewors says about how South Africa shops

Yazeed Osman 17 Sep 2026

CEM Africa 2026 closes on a high with a strong community response

Events & Conferencing

CEM Africa 2026 closes on a high with a strong community response

Issued by CEM Africa Summit 7 Sep 2026

WesBank New Generation Awards announces 2026 finalists

Digital

WesBank New Generation Awards announces 2026 finalists

Issued by WesBank New Generation Awards 1 Sep 2026

Game Plan Consulting (GPC): Transforming player data into sustainable growth

Women's Month

Game Plan Consulting (GPC): Transforming player data into sustainable growth

Issued by Game Plan Consulting 17 Aug 2026

CEM Africa 2026: Africa’s CX leaders meet in Cape Town

Events & Conferencing

CEM Africa 2026: Africa’s CX leaders meet in Cape Town

Issued by CEM Africa Summit 17 Aug 2026

Only one in four chief marketers report being highly advanced, adaptable and agile in embracing emerging martech solutions and innovations (Image source: © 123rf )

Marketing

CMOs struggle with fragmented “Frankenstack” environments and integration challenges

22 Jul 2026

Dis-Chem reimagines healthcare retail with Melrose Arch Health Hub

Retailers

Dis-Chem reimagines healthcare retail with Melrose Arch Health Hub

8 May 2026

6 ways brands need to rethink marketing in 2026

Marketing

6 ways brands need to rethink marketing in 2026

21 Jan 2026

Location Bank launches iFeedback Insights

Digital

Location Bank launches iFeedback Insights

Issued by Location Bank 27 Nov 2025

Location Bank releases SME White Paper to help businesses win and grow in the digital economy

SMEs

Location Bank releases SME White Paper to help businesses win and grow in the digital economy

Issued by Location Bank 12 Nov 2025

Converge Africa 2025 wraps with record engagement and industry-shaping insights

Fintech

Converge Africa 2025 wraps with record engagement and industry-shaping insights

Issued by Converge Africa 26 May 2025

Digital

Chattermill launches in Africa

7 Sep 2022

Using data can create an immersive digital shopping experience

Retail

Using data can create an immersive digital shopping experience

1 Mar 2022

Source: © Mikko Lemola

CRM, CX, UX

Technology key to brands' CRM

2 Dec 2021

CRM, CX, UX

How can businesses foster customer and brand loyalty?

James MacDonald 15 Nov 2021

Marketing

CMO report shows marketers risk missing revenue targets

11 May 2021

Insurance & Actuarial

Here's what insurers need to know about communicating with their clients

Ross Sibbald 20 Sep 2019

New report reveals customers want security, service and localised experiences

Research

New report reveals customers want security, service and localised experiences

25 Jun 2019

CRM, CX, UX

Recession-beating tips for customer retention

Wynand Smit 5 Oct 2018

How technology is transforming the retail business

Technology

How technology is transforming the retail business

Andre Rosslee 3 Jul 2018

Stellar speakers to headline Africa's largest marketing conference

Marketing

Stellar speakers to headline Africa's largest marketing conference

Issued by IMC Conference 12 Jan 2018

Gaps in customer intelligence, delivery limiting opportunities - new CMO report

Research

Gaps in customer intelligence, delivery limiting opportunities - new CMO report

19 Sep 2017

Making customer feedback pay off

CRM

Making customer feedback pay off

Wynand Smit 20 Mar 2017

Putting customers first

Software

Putting customers first

Wynand Smit 14 Feb 2017

How to create engaging customer experiences

CRM, CX, UX

How to create engaging customer experiences

13 Feb 2017

Report indicates SMEs gain success from CRM

CRM, CX, UX

Report indicates SMEs gain success from CRM

20 Jan 2017

Is your Big Data properly protected?

Data & Analytics

Is your Big Data properly protected?

Johan Scheepers 28 Dec 2016

Digitalisation: do or die

Fintech

Digitalisation: do or die

Deon van Heerden 22 Dec 2016

(c) Wavebreak Media Ltd -

CRM

Demand for personalised service increases 52%

Wynand Smit 7 Dec 2016

How to use real-time analytics to capatalise on the festive shopping season

Technology

How to use real-time analytics to capatalise on the festive shopping season

Pieter Engelbrecht 1 Dec 2016

Diana Varisova via

Services

Pros and cons of MTN's hybrid contact centre shift

15 Aug 2016