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How organisations can stay future fit
How organisations can stay future fitArticle

Even before Covid-19, businesses faced increasing pressure to focus on transformation, but after the disruptions of the last year, the pandemic has presented organisations with new challenges to adapt to...

23 Apr 2021

The crucial role that technology plays in workforce management
The crucial role that technology plays in workforce managementArticle

To manage workforce management, organisations are embracing innovation and turning to advanced technology...

Dereck Sigamoney 13 Apr 2021

Accenture acquires REPL to grow retail, supply chain capabilities
Accenture acquires REPL to grow retail, supply chain capabilitiesArticle

Accenture has acquired REPL Group, a technology consultancy specialising in solutions for supply chain, workforce management, store operations and retail customer experiences...

30 Mar 2021

How to approach executive remuneration in the evolving landscape - Part 1
How to approach executive remuneration in the evolving landscape - Part 1Article

In this first of a two-part series, Chris Blair, CEO of 21st Century, shares his thoughts about how remuneration committees should approach their executives' remuneration in the evolving landscape...

Chris Blair 11 Mar 2021

LabourGenie.Net grows strategic partnership to expand UKG Dimensions in South Africa
LabourGenie.Net grows strategic partnership to expand UKG Dimensions in South AfricaArticle

LabourGenie.Net announced its strategic partnership with UKG (Ultimate Kronos Group)...

Issued by Perfect Word 9 Mar 2021

Hiring talent - using psychometric tests to see behind the mask
Hiring talent - using psychometric tests to see behind the maskArticle

Now more than ever, recruitment is evolving. In order to deal with the pandemic in the past year alone, companies have been forced to move from face-to-face interviews to virtual methods...

21 Jan 2021

5 remote work and hiring trends influencing workforce decisions
5 remote work and hiring trends influencing workforce decisionsArticle

Businesses around the globe have spent the better part of 2020 adjusting to the new reality of remote working. With workplace regulations also becoming stricter, buzzy office spaces might soon become part of a pre-Covid era...

Andrew Bourne 15 Jan 2021

Rise of the hybrid office
Rise of the hybrid officeArticle

For companies around the world, Covid-19 lockdown has forced rapid change. Where there was reluctance to adopt remote working and hybrid workspaces pre-pandemic, lockdown made this a non-negotiable. And as the weeks turned to months, many companies have realised that remote working and hybrid workspaces are viable - long term...

2 Nov 2020

Why choose a solution-driven approach to labour software?
Why choose a solution-driven approach to labour software?Article

The world is digitising faster than ever before. Today, approaching businesses with a holistic solution is crucial. Particularly in the labour space, this methodology ensures seamless data connectivity and reduces the likelihood of errors...

Issued by Perfect Word 4 Aug 2020

4 challenges impacting effective workforce management
4 challenges impacting effective workforce managementArticle

As the effects of the coronavirus pandemic are felt across every industry in every market globally, one thing is becoming clear: life will be split between BC (before Covid-19) and whatever comes next...

Kaunain Nurani 14 Jul 2020

From Boomers to snowflakes - can we all just get along?
From Boomers to snowflakes - can we all just get along?Article

The phrase "OK, Boomer" reached a high point recently when it was used in parliament by a 25-year-old New Zealand politician in response to being heckled by an older colleague...

18 Nov 2019

How can different generations motivate each other in the modern workplace?
How can different generations motivate each other in the modern workplace?Article

Each and every working environment is different and this can be challenging to navigate - particularly when different generations have to work together. This is because each generation has its own way of working and typically believes that their way of working is better. This creates tension that can quickly become counterproductive, so organisations need to find new and clever ways of getting different groups to work together towards a common goal.

Taelo Mojapelo 7 Nov 2019

Mohamed Cassoojee
Enterprise applications are core to the renewal of South Africa's energy sectorArticle

New trends in energy storage, small-scale embedded generation, and smart grid systems are disrupting the power sector, a trend that will accelerate in South Africa with the recent lifting of licence restraints on power plants....

12 Jun 2019

Customer experience focus for East Africa
Customer experience focus for East AfricaArticle

Genesys Southern East Africa is expanding as the region seeks Customer Experience (CX) solutions...

24 Oct 2018

Importance of judgment on TES
Importance of judgment on TESArticle

The Constitutional Court handed down its judgment in the matter, CCT 194/17: Assign Services (Pty) Limited v National Union of Metalworkers of South Africa and Others, yesterday 26 July 2018.

Craig Kirchmann 27 Jul 2018

Could 'buy online pickup in store' uplift brick-and-mortar retail?
Could 'buy online pickup in store' uplift brick-and-mortar retail?Article

The third annual JDA Consumer Survey reveals that about 54% of respondents prefer to shop in-store to other channels...

26 Jul 2017

Image by 123RF
The role of apps in the digital transformation journeyArticle

Whether businesses use the cloud, on-premise systems, or an amalgamation of both, digital transformation is happening – and applications are playing a rather big role…

Gavin Holme 1 Feb 2017

#BizTrends2017: Reimagine work, redefine productivity
#BizTrends2017: Reimagine work, redefine productivityArticle

We are in the midst of a technological revolution, and it's not only blurring the lines between the physical and digital spheres but between how we live and work...

Lauren Hartzenberg 31 Jan 2017

Welcome holiday rush challenge
Welcome holiday rush challengeArticle

High season is relied on by many businesses to counteract quieter months and to build cash reserves for the year ahead. This surge in business can bring with it challenges, too, such as...

Wynand Smit 28 Nov 2016

Hats off to call centre agents
Hats off to call centre agentsArticle

I've often heard friends and family voicing their dislike for interacting with call centres, irrespective of the company that the call centre represents, or if they have the best practices and technology in place...

Rita Kruger 24 Nov 2016

The case for Security as a Service
The case for Security as a ServiceArticle

Companies have been hard-pressed for many years to look for ways to do more with less, but when it comes to IT, more focus and budget...

Simeon Tassev 25 Oct 2016

HPCSA offers off-site registration renewals
HPCSA offers off-site registration renewalsArticle

HPCSA will be conducting off-site registration renewals across the country...

18 Mar 2016

Workforce management software becomes vital in the modern business environment
Workforce management software becomes vital in the modern business environmentArticle

Every single business manager that is in charge of a small to medium sized company understands how difficult management can become...

Boris Dzhingarov, Issued by Monetary Library 15 Feb 2016

Diana Varisova via
Connectivity the critical requirement in the 'contact centre anywhere'Article

The concept of the contact centre has evolved dramatically over the decades, from manually operated switchboards to automated call distribution...

Andre Deetlefs 22 Jan 2016

Omnichannel strategies: what you need to know before implementation
Omnichannel strategies: what you need to know before implementationArticle

There is no doubt that omnichannel matters for contact centres today. Channels other than voice are becoming increasingly important to the customer experience, with the use of new channels such as web chat, social media and SMS, for example, growing rapidly and going mainstream...

Andre le Roux 12 Aug 2015

Customer experience starts with staff experience
Customer experience starts with staff experienceArticle

Companies seeking to improve customer experience to boost business may be overlooking a critical component in the mix: staff...

8 Jun 2015

Neil Cameron
One security platform to rule them all?Article

Each type of facility is different so it needs a different security solution...

Neil Cameron 9 Apr 2015

What entrepreneurs need to know about expanding your workforce
What entrepreneurs need to know about expanding your workforceArticle

Entrepreneurs often take on many roles within their own business as they believe it is solely their responsibility to make a success of the business and often times they have to play these roles when the business is still small and cannot afford additional staff...

30 Mar 2015

White paper offers advice to businesses exploring cloud solutions
White paper offers advice to businesses exploring cloud solutionsArticle

Nebula recently released a white paper to serve as a guide, offering independent advice to businesses exploring cloud solutions for the contact centre...

9 Mar 2015

Resistance is futile, automation is the answer
Resistance is futile, automation is the answerArticle

Cloud is here and growing at a rapid pace, the best cloud-based systems offer immense value through automation...

23 Feb 2015

RPO and MSP solutions set to help SA businesses
RPO and MSP solutions set to help SA businessesArticle

The economic uncertainty of the past few years has had a significant, albeit somewhat unexpected, impact on the way in which many organisations approach talent management...

Paula Croeser 19 Dec 2014

MSPs are the key to talent strategy successArticle

In today's fast-changing global business environment, adaptability and responsiveness have become non-negotiable components for the sustainable success of any organisation.

8 Sep 2014

Gert Swart
Cloud improves contact centre competitivenessArticle

Cloud computing is nothing new for large ICT players, and it's becoming more common in other industries like banking and retail, but it remains largely under-utilised by contact centres despite the numerous benefits it offers.

Gert Swart 2 May 2014

Gloom as feeble economy sheds thousands more jobs
Gloom as feeble economy sheds thousands more jobsArticle

The impact of weak economic growth is being increasingly felt as thousands of jobs disappear and employment prospects dissipate.

11 Mar 2014

Russel Brand
Critical tools for supporting the mobile enterprise of the futureArticle

Smartphones, tablets and other mobile devices have become essential tools in the business world of today. However...

Russel Brand 1 Feb 2014

Critical tools for supporting the mobile enterprise of the futureArticle

Smart phones, tablets and other mobile devices have become essential tools in the business world of today. However, as ICT has evolved and the mobile workforce has become increasingly ubiquitous, mobility itself has grown and changed, and is fast becoming a tool for the execution of business processes as well.

Russel Brand 7 Jan 2014

Adcorp's earnings drop sharply
Adcorp's earnings drop sharplyArticle

Workforce management group Adcorp Holdings (ADR) has reported diluted headline earnings per share of 21.4c for the six months to September, down from 126.1c a year ago.

21 Oct 2013

PSG sees opportunities in personnel sector
PSG sees opportunities in personnel sectorArticle

Stellenbosch-based investment house PSG is making a strong play for a slice of the much-maligned human resources sector by backing newly formed CSG.

Marc Hasenfuss 4 Oct 2013

Panasonic launches Toughpad for retail environment
Panasonic launches Toughpad for retail environmentArticle

Panasonic has launched Toughpad FZ-A1 for retail environment. An Android-powered tablet, it is extremely durable and secure, combining highly secured data and device management with the seamless connectivity and enterprise-grade technology that retail personnel require.

22 Jul 2013

Pep wins JDA 2013 Real Results AwardArticle

At Focus 2013, the JDA Software Group's 23rd annual global conference in Orlando, US on 5-8 May 2013, nine leading companies will receive recognition for demonstrating innovation and business-process excellence. Included in this international line-up is Pep from South Africa.

29 Apr 2013

Adidas partners with RedPrairie to improve productivityArticle

RedPrairie Corporation, a global supply chain and retail technology provider, recently announced that adidas has gone live with RedPrairie Workforce Management (WFM) at its Singapore retail locations. Adidas will leverage RedPrairie WFM to increase employee productivity and optimise scheduling to help adidas deliver optimal customer service to Singapore consumers.

1 Oct 2012

Infor, clickSoftware partner to optimise schedulingArticle

Infor, a provider of business application software serving more than 70,000 customers, has announced a partnership with ClickSoftware, a leading provider of automated workforce management and optimisation solutions.

23 Apr 2012

Making a manager: What it takes to lead a successful team
Making a manager: What it takes to lead a successful teamArticle

The management rung on the corporate ladder is a step many in their career path wish to take, but it's important to remember that it's not just about embellishing CVs with an impressive title.

26 Mar 2012

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