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Image supplied. The top 20 winners of the V&A Waterfront Tenant Service Excellence Awards 2023

Diamond jeweller Shimansky: V&A Waterfront Tenant Service Excellence Awards overall winner

14 Aug 2023

Source: © 123rf How consumers feel about retail differs from consumer segment to consumer segment

The impact of economic conditions on the retail market and different consumer segments

10 Aug 2023

Source: © 123rf The latest Maps shows consumer behaviour shifts in shopping

Maps shows changes in consumer behaviour, shopping patterns and media consumption

4 Aug 2023

Source: © 123rf Generative AI is opening up major opportunities for CX professionals

Research shows generative AI set to transform CX

2 Aug 2023

Image source: perig76 –

Why 360-degree technology is key to an efficient, tailored retail experience

Peter Ludi 2 Aug 2023

Source: © 123rf Shop! South Africa and the Institute of Marketing Management (IMM) have formed a partnership

Shop! South Africa and the Institute of Marketing Management join forces

27 Jul 2023

Have you done enough to win over the consumers of the future?

Have you done enough to win over the consumers of the future?

Namrata Gotarne, NielsenIQ 27 Jul 2023

The event will be held in August. Source: Supplied.

4 key insights from leading brands in the CX industry

26 Jul 2023

Image source: kenishirotie –

How can you help them? Tips to creating a customer-centric business

26 Jul 2023

Image source: Aleksandra Gigowska –

How to give customers what they want in a loyalty programme

Nolan Daniel 24 Jul 2023

Source: © 123rf PwC’s latest Global Consumer Insights Survey identifies five key areas impacting consumer spend and shaping shopping trends

5 key areas impacting consumer spend, shaping shopping trends

21 Jul 2023

Unified commerce solutions for customer-centric retail success

18 Jul 2023

Source: © 123rf The South African Customer Experience Report has found that consumers no longer have empathy for brands, and instead have developed a striking state of apathy

Consumers settle for good enough while brands create the leaky bucket syndrome

12 Jul 2023

Andrew Bourne, Regional Manager, Zoho

Exceptional CX is key to sustainable growth

Andrew Bourne 4 Jul 2023

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