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Budget trumps brand: How Black Friday has evolved in SA

Lauren Hartzenberg 26 Nov 2021

Source: Supplied

Pick n Pay now offers customer support via WhatsApp

24 Nov 2021

Source: Getty

Omnichannel strategy, personalised CX to determine online winners this Black Friday

24 Nov 2021

Hisense announces their new 5G Smartphone

Hisense announces their new 5G Smartphone

Laydo Media 24 Nov 2021

South African retailers' readiness for the fourth industrial revolution

South African retailers' readiness for the fourth industrial revolution

Dr Beate Stiehler-Mulder and Kgaugelo Mehlape 23 Nov 2021

Black Friday can be more than a short-term revenue boost

Black Friday can be more than a short-term revenue boost

23 Nov 2021

Source: Supplied

Just 40% of shoppers trust retailers to fulfill orders as promised

22 Nov 2021

Source: ©Andriy Popov -

#CEM21: Managing customer needs - Humans vs tech or human and tech?

Danette Breitenbach 19 Nov 2021

Source: Checkers

South African Loyalty Awards winners announced for 2021

18 Nov 2021

How retailers are going digital-first this holiday season

How retailers are going digital-first this holiday season

Robbie Kearns 15 Nov 2021

IoT innovation helping to mould Africa's stores of the future

IoT innovation helping to mould Africa's stores of the future

10 Nov 2021

Source: Getty

The rise of fake e-commerce sites around Black Friday - and how to spot them

5 Nov 2021

Standard Bank EasyScan for Pick n Pay - enables fast, easy payments for groceries

Standard Bank EasyScan for Pick n Pay - enables fast, easy payments for groceries

Standard Bank 4 Nov 2021

Source: Pexels

Retailers, ignore customer experience expectations at your peril

Ajay Lalu 3 Nov 2021

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