CRM, CX, UX Trends

2024 Trends | View newsletter1, newsletter2 | Previous years 2023 1st newsletter | 2023 2nd newsletter | 2022 1st newsletter | 2022 2nd newsletter | 2021 | 2020 | 2019 | eBooks: 2018, 2017, 2016, 2015, 2014, 2013, 2012, 2011, 2010 & 2009

#BizTrends2024: Jacques Du Bruyn - Gamification in digital marketing

#BizTrends2024: Jacques Du Bruyn - Gamification in digital marketing

Jacques du Bruyn 11 Jan 2024

Image supplied: Zumi Njongwe, consumer communication and marketing excellence director at Nestlé

#BizTrends2023: Connecting better with consumers

Zumi Njongwe 13 Jan 2023

#BizTrends2022: Not just a t-shirt - fashion as culture, community and protest

#BizTrends2022: Not just a t-shirt - fashion as culture, community and protest

Nicola Cooper 26 Jan 2022

#BizTrends2022: How seamless interactivity will define 2022

#BizTrends2022: How seamless interactivity will define 2022

Nicholas Duminy 17 Jan 2022

#BizTrends2022: CX, disloyalty and lessons from the ice-cream shop

#BizTrends2022: CX, disloyalty and lessons from the ice-cream shop

Amanda Reekie, imagineNATION Alliance 14 Jan 2022

#BizTrends2021: EXCLUSIVE: In conversation with Dion Chang

#BizTrends2021: EXCLUSIVE: In conversation with Dion Chang

Jessica Tennant 11 Jan 2021

#BizTrends2021: Consumer habits and shopping preferences

#BizTrends2021: Consumer habits and shopping preferences

Jason Stewart 6 Jan 2021

#BizTrends2021: Tracking memories and using nostalgia

#BizTrends2021: Tracking memories and using nostalgia

Nicola Cooper 6 Jan 2021

#BizTrends2021: Move to minimal in 2021

#BizTrends2021: Move to minimal in 2021

Leigh Crymble 6 Jan 2021

2020 2.0, the new normal and what's next for brands [Part 2]

2020 2.0, the new normal and what's next for brands

Jessica Tennant 21 May 2020

2020 2.0, the new normal and what's next for brands [Part 1]

2020 2.0, the new normal and what's next for brands

Jessica Tennant 13 May 2020

#BizTrends2020: Retail and Gen Z in 2020 - who they are and what they want

#BizTrends2020: Retail and Gen Z in 2020 - who they are and what they want

Semona Pillay 9 Jan 2020

Microsoft CMO on the transformation of digital marketing

Microsoft CMO on the transformation of digital marketing

Jessica Tennant 5 Feb 2019

#BizTrends2019: Bizcommunity hosts #BizTrendsLIVE!, an overview

#BizTrends2019: Bizcommunity hosts #BizTrendsLIVE!, an overview

Jessica Tennant, Bizcommunity.com 1 Feb 2019

Chantel Botha, head of customer experience strategy and consulting at BrandLove.

#BizTrends2019: The brand promise chasm is widening for consumers

Chantel Botha 23 Jan 2019

Kelly McGillivray, squad leader, theSQUAD Creative Event Management.

#BizTrends2019: 19 Event trends for 2019

Kelly McGillivray 21 Jan 2019

Godfrey Parkin, CEO of Britefire and of Angaza.

#BizTrends2019: Brand building must become more about customer experience

Godfrey Parkin 14 Jan 2019