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Anger is a smokescreen: Deciphering the high-energy emotions that drive our stakeholders

Chantel Botha

Good service is proactive: A new standard for customer experience

Bruce von Maltitz

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Nurturing the growth of e-commerce in South Africa

Nurturing the growth of e-commerce in South Africa

Lauren Hartzenberg 2 Mar 2023

David Meintjes, CEO at Telviva. Source: Supplied

E-tail and CX: Meet customers where they are, the way they want

David Meintjes 16 Feb 2023

#BizTrends: 6 global retail trends making their mark in FMCG

#BizTrends: 6 global retail trends making their mark in FMCG

Lauren Hartzenberg 10 Feb 2023

Image supplied: Zumi Njongwe, consumer communication and marketing excellence director at Nestlé

#BizTrends2023: Connecting better with consumers

Zumi Njongwe 13 Jan 2023

#BizTrends2023: Retail's future is the 'Theatre of Dreams'

#BizTrends2023: Retail's future is the 'Theatre of Dreams'

Jonathan Cherry 10 Jan 2023

#BizTrends2023: Top beauty and healthcare trends to watch in 2023 and beyond

#BizTrends2023: Top beauty and healthcare trends to watch in 2023 and beyond

Bertina Engelbrecht 9 Jan 2023

#BizTrends2023: Shoppers get back to the new normal

#BizTrends2023: Shoppers get back to the new normal

Ged Nooy 9 Jan 2023

#BizTrends2023: How to win in sub-Saharan Africa's retailing landscape

#BizTrends2023: How to win in sub-Saharan Africa's retailing landscape

Christele Chokossa 9 Jan 2023

#BizTrends2023: Greater online retail expectations and a changing basket at checkout

#BizTrends2023: Greater online retail expectations and a changing basket at checkout

Frederik Zietsman 9 Jan 2023

#BizTrends2023: Top 6 alcohol landscape trends emerging in SA

#BizTrends2023: Top 6 alcohol landscape trends emerging in SA

Maijaliina Hansen-Chipps 9 Jan 2023

Image supplied.

What does the ideal customer look like?

Brent Haumann 22 Dec 2022

Source: ©marushy -

Trends paving the way for the future of retail in Africa

Lauren Hartzenberg 4 Nov 2022

Retail innovation rising above economic turbulence

Retail innovation rising above economic turbulence

Lauren Hartzenberg 19 Oct 2022

4 ways to increase store traffic by tapping into the spirit of ubuntu

4 ways to increase store traffic by tapping into the spirit of ubuntu

Semona Pillay 13 Oct 2022

Source: © Vadim Guzhva Employee branding is a critical component of the customer experience

Employee branding: Critical to customer experience

Paula Sartini 14 Sep 2022

25 years in, nearly 450 stores later - the secret sauce behind The Crazy Store's success

25 years in, nearly 450 stores later - the secret sauce behind The Crazy Store's success

Lauren Hartzenberg 8 Sep 2022

Planning guide for retailers ahead of the 2022 holiday shopping season

Planning guide for retailers ahead of the 2022 holiday shopping season

Zuko Mdwaba 7 Sep 2022

Source:

Trigger the right bias in customers to give your brand an edge

Grant Lapping 25 Aug 2022

#NedbankIMC2022: Relevancy the new frontier for retail growth

#NedbankIMC2022: Relevancy the new frontier for retail growth

Lauren Hartzenberg 4 Aug 2022

Source:

How to compete with the e-commerce giants this Black Friday

James Bayhack 2 Aug 2022

SA's top 5 consumer trends and what they mean for your business

SA's top 5 consumer trends and what they mean for your business

Zuko Mdwaba 28 Jul 2022

Unlocking South Africa's next level of e-commerce growth

Unlocking South Africa's next level of e-commerce growth

Lauren Hartzenberg 29 Jun 2022

Source: Getty

Why retailers must turn to tech as stagflation bites

Ajay Lalu 24 Jun 2022

#EcomAfrica: The must-have management shifts for e-commerce success

#EcomAfrica: The must-have management shifts for e-commerce success

Lauren Hartzenberg 8 Jun 2022

#AfricaMonth: Why informal retailing in Africa must not be overlooked

#AfricaMonth: Why informal retailing in Africa must not be overlooked

Lauren Hartzenberg 31 May 2022

3 ways retailers can retain customers amid a global buying slump

3 ways retailers can retain customers amid a global buying slump

Zuko Mdwaba 27 May 2022

Why listening to what your customers want is a terrible idea

Why listening to what your customers want is a terrible idea

Jonathan Cherry 19 May 2022

Source:

4 ways digital innovation gives retail customers what they crave

John Watling 19 May 2022

Source: © cottonbro

Pivoting to changing customer behaviours online

Linda Saunders 5 May 2022

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