Contributor articles CRM

Phakiso Tlali

#CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

Louise Burgers 18 Aug 2017

Strictly business, but personal

Strictly business, but personal

Wynand Smit 17 Aug 2017

MultiChoice team at CXA Awards © .

MultiChoice dominates first-ever CXA Awards

Juanita Pienaar 16 Aug 2017

The CXA Awards - What it means for South African consumers

The CXA Awards - What it means for South African consumers

Chantel Botha 14 Aug 2017

The power of personalisation in customer service

The power of personalisation in customer service

Wynand Smit 20 Jun 2017

Loyal, long-term relationship building with Gen Z

Loyal, long-term relationship building with Gen Z

Lee Naik 20 Jun 2017

Leo Lintang © –

Your wicked customers are trying to break your rules!

Douglas Kruger 15 Jun 2017

Cloud-based retail gets closer to the ground

Cloud-based retail gets closer to the ground

Mpumi Nhlapo 2 Jun 2017

Candace van Zyl

The need for smarter CRM software

Candace van Zyl 1 Jun 2017

(c) Luca Bertolli -

There will always be someone who rains on your parade

Aki Kalliatakis 29 May 2017

Chatbots as part of an integrated customer service strategy

Chatbots as part of an integrated customer service strategy

Wynand Smit 29 May 2017

Nine global trends in food and beverage

Nine global trends in food and beverage

Lauren Hartzenberg 22 May 2017

Samantha Craddock © –

Is cold calling dead?

Dave Nemeth 16 May 2017

Today, gatekeepers make the worst brand builders

Mike Jones 10 Apr 2017

Dervish37 © –

A little less conversation, a little more action

Michael Bornheim 24 Mar 2017

#SeamlessAfrica: Tackling the omnichannel retail reality

#SeamlessAfrica: Tackling the omnichannel retail reality

Lauren Hartzenberg 20 Mar 2017

Making customer feedback pay off

Making customer feedback pay off

Wynand Smit 20 Mar 2017

#SeamlessAfrica: A masterclass in millennial engagement and retention

#SeamlessAfrica: A masterclass in millennial engagement and retention

Lauren Hartzenberg 17 Mar 2017

#eComConfex: Become digitally intelligent, or go home

#eComConfex: Become digitally intelligent, or go home

Lauren Hartzenberg 3 Mar 2017

Seven keys to successful self-service

Seven keys to successful self-service

Jan Kühn 28 Feb 2017

Starbucks SA launches rewards programme

Starbucks SA launches rewards programme

Jessica Tennant 1 Feb 2017

(c) Vyacheslav Volkov -

#BizTrends2017: Emerging trends in merchant payments

Jessica Tennant 27 Jan 2017

(c) Aaron Amat -

Are consumers checking out of traditional retail?

Julia Ahlfeldt 26 Jan 2017

#BizTrends2017: Say hello to the new South African shopper

#BizTrends2017: Say hello to the new South African shopper

Gareth Pearson 25 Jan 2017

#BizTrends2017: South Africa's new retail reality

#BizTrends2017: South Africa's new retail reality

Ailsa Wingfield 23 Jan 2017

(c) Jan Mikš -

Nine ways to slash e-commerce cart abandonment

Kyle Rozendo 18 Jan 2017

#BizTrends2017: The shift from the experience economy to the transformation economy

#BizTrends2017: The shift from the experience economy to the transformation economy

Claudia Roth 11 Jan 2017

123RF

Where is customer management going in 2017?

Aki Kalliatakis 14 Dec 2016

Gamification can ease contact centre pressure

Gamification can ease contact centre pressure

Bruce von Maltitz 13 Dec 2016

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