Contributor articles CRM, CX, UX

#BizTrends2019: Bizcommunity hosts #BizTrendsLIVE!, an overview

#BizTrends2019: Bizcommunity hosts #BizTrendsLIVE!, an overview

Jessica Tennant, Bizcommunity.com 1 Feb 2019

Rethinking the relevance of big data

Rethinking the relevance of big data

Wynand Smit 1 Feb 2019

#BizTrends2019: The transformative power of transparency

#BizTrends2019: The transformative power of transparency

Paula Hulley 25 Jan 2019

Topaz Booysen, head of marketing at Popimedia.

#BizTrends2019: We're in denial about the death of loyalty

Topaz Booysen 24 Jan 2019

Chantel Botha, head of customer experience strategy and consulting at BrandLove.

#BizTrends2019: The brand promise chasm is widening for consumers

Chantel Botha 23 Jan 2019

Nicola Cooper, senior trend analyst and cultural strategist at Nicola Cooper & Associates.

#BizTrends2019: South African business, meet your future consumer

Nicola Cooper 22 Jan 2019

Advertising is dead. Long live value-tising

Advertising is dead. Long live value-tising

Mike Silver 16 Jan 2019

Dali Tembo, managing director of Instant Grass International.

#BizTrends2019: The year we rethink segmentation

Dali Tembo 15 Jan 2019

#BizTrends2019: Don't miss out on Google Shopping power because of poor feeds

#BizTrends2019: Don't miss out on Google Shopping power because of poor feeds

Andrew Smit 14 Jan 2019

Five ways to hack Google rankings (Kidding. You can't. But you can do this...)

Five ways to hack Google rankings (Kidding. You can't. But you can do this...)

David Jenkins 14 Jan 2019

Kirigo Kamore, content manager and global diversity champion at McCann Worldgroup.

#BizTrends2019: It's time to fully embrace the digifem consumer

Kirigo Kamore 14 Jan 2019

Godfrey Parkin, CEO of Britefire and of Angaza.

#BizTrends2019: Brand building must become more about customer experience

Godfrey Parkin 14 Jan 2019

#BizTrends2019: 4 Tech trends to watch for in 2019

#BizTrends2019: 4 Tech trends to watch for in 2019

Esti Kilian 7 Jan 2019

Customer experience: The marriage of marketing and technology

Customer experience: The marriage of marketing and technology

Paula Sartini 10 Dec 2018

Image credit: lightwise via .

Big banks don't cry - but new research shows maybe they should

James Wilson 3 Dec 2018

Safeguard your customer relationships this Black Friday

Safeguard your customer relationships this Black Friday

Wynand Smit 13 Nov 2018

Social media mining: Critical to CX management in the digital age

Social media mining: Critical to CX management in the digital age

Julian Thomas 8 Nov 2018

British Airways highlights need for GDPR compliance

British Airways highlights need for GDPR compliance

Gary Allemann 7 Nov 2018

Jacques Oberholzer, co-founder of Now Boarding

#HeavyChef: How to design the ultimate mobile application

Juanita Pienaar 31 Oct 2018

App permissions can be used to exploit your data

App permissions can be used to exploit your data

Simon Campbell-Young 26 Oct 2018

Retail and etail to work as a team not the opposition

Retail and etail to work as a team not the opposition

Julia Ahlfeldt 23 Oct 2018

BPM is dead, long live BPS

BPM is dead, long live BPS

Richard Firth 18 Oct 2018

Individualisation: The powerful trend shaping retail customer experience

Individualisation: The powerful trend shaping retail customer experience

Ian Steyn 18 Oct 2018

#Newsmaker: "Measure, review, react" - Marilyn Nel

#Newsmaker: "Measure, review, react" - Marilyn Nel

Jessica Tennant 16 Oct 2018

Campaigns no longer cut it: Why we should stop creating things with a finite shelf life

Campaigns no longer cut it: Why we should stop creating things with a finite shelf life

Devin Ross 15 Oct 2018

E-commerce needs ERP

E-commerce needs ERP

Bernard Ford 9 Oct 2018

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Recession-beating tips for customer retention

Wynand Smit 5 Oct 2018

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