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Retail

Happiness is...

The Easter holidays are officially over for most of us, and if you were lucky enough to have taken all of last week off, here is what you missed...

On Thursday, Woolworths announced a multi-faceted collaboration with Mr Happy himself, Pharrell Williams. The partnership, running with the call-to-action "Are you with us?", will see Williams take on the role of Style Director across a series of sustainability-focused projects for the retailer. Consumers can also join in on the party in a number of ways...

Danette Breitenbach, however, was not a happy customer when she booked a test drive with a car manufacturer through a campaign aimed specifically at women, and reminds us that forever is a long time.

Don't forget to live life in the FASA lane, with the annual International Franchise Expo opening at the Sandton Convention Centre this Thursday.

And finally, Aki Kalliatakis says that CRM really can be magical... When it works.

Have a happy week!

Shan Radcliffe, Group Head - Retail (@Biz_Retail)
Image: © Teguh Mujiono - 123RF.com Comment online in our ed's column archive. Go mobile with apps and m.bizcommunity.com. Engage with us on Twitter, Facebook, LinkedIn and Google+. Subscribe to YouTube and via RSS. Send all your retail news and event invitations to retailnews@bizcommunity.com, exclusive opinion pieces to contributors-retail@bizcommunity.com and international news to internationalnews@bizcommunity.com. Read "How to contribute to Biz, from op-ed pieces to news".



Weekly top stories
[TrendTalk] Branding for good

Louise Marsland

There is no doubt the tide has turned in marketing, with products and campaigns from big brands working hard at providing solutions to societal problems...

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Call for POPAI 2015 entries goes out

Entries for the South African 2015 POPAI SA Awards that recognise excellence in Point-of-Purchase (POP) advertising displays and marketing-at-retail activations are now open...

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Spurred onward as SA's top restaurant

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Woolies/Pharrell Williams partnership - Who's with us?

In a first-of its-kind partnership for the South African retailer, Woolworths has announced a strategic collaboration with Pharrell Williams...

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Consumer markets are prepared for pre-paid

The market for pre-paid cards is growing at 22% annually and is expected to reach US$822 billion by 2017, indicating a consumer demand...

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Living life in the FASA lane

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Second buyout as Zeder makes bid for Capespan

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Forever is a long time

Danette Breitenbach

Years ago, a vehicle manufacturer ran a campaign where women could test drive their vehicle. I responded and booked a test drive - not a positive experience for me...

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International trade securities increased in Africa

Three African countries, namely Sudan, South Sudan and Djibouti have been added to the EU list of red countries, a classification that results in strict security measures being imposed on goods transported across the country's borders...

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US raises Agoa issues over SA poultry sales

Linda Ensor

South African and US poultry producers have so far failed to agree on a mutually acceptable volume of imported US chicken which could enter SA free of anti-dumping duties...

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CRM can be really magical - when it works

Aki Kalliatakis

Best you do everything in your power to ensure you use your CRM system properly to ensure your customers have a positive experience and leave happy...

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Blow the whistle for reason not reward

Whistle Blowers is receiving a growing number of calls from companies seeking advice on the pros and cons with regard to the offering of rewards for information that leads to a fraud conviction...

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Retail
AB InBev still lurks

Stafford Thomas

Heinz's acquisition of its rival Kraft for US48bn has created a stir - and not just in the US food sector. It has also left beer industry observers pondering its implications for a long-mooted bid by Anheuser-Busch InBev (AB InBev) for SABMiller... read more>>
Banking & Finance
Yay nor nay to multi-banking way
Multi-banking is becoming a common trend in South Africa, as various businesses, public sector institutions as well as individuals prefer to bank with more than one banking partner... read more>>
Brand News
KWV receives recognition as a global brand
The prestigious Drinks International 'World's 50 Most Admired Wine Brands' annual awards, a globally recognised honour, has included KWV for the fourth successive year - the only South African wine brand to attain this global accolade... read more>>
Draughting a vision of the future
Brannas Draught, currently being launched in student towns across South Africa, is the vision of five young entrepreneurs, refreshing the iconic brandy and coke mix in the first crafted brandy and cola served as a draught... read more>>
Succession planning: Pioneer Foods spoilt for choice

Marc Hasenfuss

Ketel One now available in SA
Commercial Property
Good people scarcer than good properties

Joan Muller

Delta International expands Mauritius Stock Exchange listings

Alistair Anderson

Exhibitions & Events
Tops at Spar Wine Show celebrates decade of delight
The Tops at Spar Wine Show, South Africa's fastest-growing annual consumer wine exhibition celebrates its 10th year in 2015 and marks the occasion with new partners, sponsors and a revamped event experience... read more>>
Clarion Retail brands the adidas stand at #OMTOM2015

Issued by The Clarion Group

Through Kirmack Design, Clarion Retail was once again afforded the opportunity to brand the adidas stand (for the third year running) at the Old Mutual Two Oceans Marathon exhibition... read more>>
Beards, barrels and beats on Bot River
Safety and security specialists under one roof at Securex 2015
FMCG
Green tea goes pear-shaped with new Lipton flavour
The first combination flavour, Green Ice Tea Pear and Peach, released by Lipton Ice Tea, is launching now at retailers nationwide... read more>>
Train your sights on new range from Winters Drift, enjoy Elgin festival
Franchising
How to select a franchise
For those of us who aren't full of confidence in our creative sides, starting a franchise can be your ticket to freedom and self-employment... read more>>
Tiger Wheel & Tyre unveils a new store and a new look at Rosebank Mall

Issued by Tiger Wheel & Tyre

Rosebank shoppers now have the luxury of having their wheel, tyre and battery needs taken care of while they shop, since a brand new Tiger Wheel & Tyre store opened at the Rosebank Mall on 23 March... read more>>
Health & Safety
Defend against foodborne illnesses with Food Safety Ninja
A recently formed company, The Food Safety Ninja, specialises in food safety, which is the scientific discipline in the handling, preparation and storage of food to prevent foodborne illness... read more>>
Import/Export
Nedbank, IFC provide $50m finance and warehouse scheme
Nedbank (through its Capital Division) together with the International Finance Corporation (IFC) have launched a $50-million facility to help commodity traders and processors in sub-Saharan Africa import agricultural commodities and export cash crops... read more>>
Manufacturing
Innovative technology is a key trend in the manufacturing industry

Issued by Pyrotec

Over the past decade, packaging has evolved from a purely functional device intended to convey vital information and protect the product, to a key role-player in the purchasing and decision-making process... read more>>
Packaging
Olive Pride presents new pack design
Fritos gets its fresh on
Regulatory
Too much regulation?

Mike Cordes

Some pundits maintain that our fresh produce markets are over-regulated. I confess that I cannot make up my mind on the issue... read more>>
Retail Services
Edgars Zimbabwe adds IT structure
Edgars Zimbabwe has selected 3i InfoTech, a global technology solutions and services provider, to provide Orion ERP across its 53 stores... read more>>
Retailers
How the cookie crumbles at Oreo pop-up café
Oreo has opened a pop-up café, #PlayWithOreo at The Zone @ Rosebank until 3 May 2015. The experiential café characterises the brand's imaginative spirit... read more>>
Two new stores for iFix
Pick n Pay to deliver 'strong financial performance' in FY 2015
Supply Chain
Local grains weaken as rand firms
South African grain futures edged slightly lower as the rand strengthened against the dollar... read more>>
International
Samsung and Apple clash with rollout of new products
SEOUL, SOUTH KOREA: Samsung rolled out a new smartphone on Friday in a bid to regain market dominance as archrival Apple, eyeing the next generation of wearable technology, opened pre-sales for its first watch... read more>>
Consumer magazines latest sign of Cuba's changing times
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Dove launches 'Choose Beautiful' campaign
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'Great Cannon' expands China web blocking: researchers
India to get 'Editorial Leaders' programme
Activists file Facebook class action suit in Austria
Mocking Mao miffs mouthpiece
Lion of St Mark goes to Bob Greenberg
Australia clamps down on web pirates in 'Dallas Buyers Club' ruling
Prince Harry - not so 'selfie' assured
Turkey restores access to social networks after images pulled
New York Festivals International Television & Film Awards announces 2015 awards ceremony presenters and e-programme
Encouraging young readers? - Enter WAN-IFRA 2015 World Young Reader Prizes
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Business
Keeping design thinking top of mind with #cocreatesa

Leigh Andrews

If you've been following the World Design Capital 2014 Twitter account (@WDC2014), you may have noticed the account is no longer active, but fear not... read more>>
Go mobile or go home

Christopher Smith

Google, via the Webmaster Central blog, announced that it will be prioritising mobile-friendly websites. This is likely to have as much of an impact on organic search results as any of the major algorithm updates... read more>>
Government news
SA, Zim talk trade
The South Africa-Zimbabwe Business Forum has emphasised the importance of intra-Africa trade to drive stronger economies that benefit the citizens of the continent... read more>>
Electricity shortages in sub-Saharan Africa a key concern: Euromonitor

Ntsakisi Maswanganyi

Strong economic growth and a rising middle class are driving investments into sub-Saharan Africa, although infrastructure and electricity shortages are "key concerns". read more>>
Coega investors to create more than 7,000 jobs
The Coega Development Corporation (CDC) has announced that more than an estimated 7,000 jobs will be created from the latest investor signing... read more>>
Small businesses apprehensive about economic challenges
According to the fourth quarter 2014 Business Partners Limited SME Index (BPLSI), small and medium enterprise (SME) owners continue to be apprehensive about the regulatory and economic challenges facing the sector and country as a whole... read more>>
Investments in Coega IDZ create 7,000 jobs
Based on projections by the Coega Development Corporation (CDC) on foreign and domestic direct investment flows to the Coega Industrial Development Zone (IDZ), more than 7,000 jobs will be created from the latest investor signings... read more>>
Nigerian economy remains strong - Okonjo Iweala
The peaceful election in Nigeria, with a new government coming in, bodes well for the Nigerian economy, which is good news for those in the marketing and retail sectors... A healthy economy usually means people have more money to spend... (Videos) read more>>
Eskom implements stage two load shedding
Shortage of universities tops Public Enterprises Imbizo
SARS ethics boss revealed as CV cheat

Sunday Times team...

Union wants SABC news head suspended over assault claim
SA's ruling elite 'rotten'
Rhodes removal like 'fall of white power'
Government says it's doing all it can to address challenges in education
SA profs too old, too white, says Blade

Matthew Savides, Farren Collins, Dominic Skelton

No application to remove statues
Biodiversity Management Plan for white rhino gazetted
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Lifestyle
Natural beauty at GojiSpa

Ruth Cooper

It can be somewhat of a daunting experience getting your hair done at a new place from a new person who might not be attuned to your particular hair quirks. There's always that fear that your requests for just a trim and subtle colour update will be misinterpreted and you'll end up with streaky badger hair that you can't tie in a ponytail. read more>>
Raise your teacups

Sindy Peters

Once upon a time, on a forested farm in Helderstroom, both young and old threw on their fanciest threads to raise their teacups to a summer well spent ... read more>>
Motoring news
Ford sharpens its Focus

Henrie Geyser: motoring editor

It's very difficult to improve on an already good car but the white coats at Ford sharpened their focus and added new engines and a host of new technologies to its new Focus, at the same time applying some skilful cosmetics to sharpen the looks and overall appeal of the popular range... read more>>
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Travel news
It's in the bag

Brian Berkman

Let's keep this our dirty little secret... read more>>
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Jobs offered
Jewelry Merchandising Specialist - Johannesburg
This is a great opportunity to join the Merchandising team at Netflorist, SA's largest online flower and gifting service. Read more >>

Regional Sales/Key Account Manager - Johannesburg
Lumoss Mouldings is looking for a sales/key accounts manager for its retail division in the Western Cape. The candidate must have a minimum of five years experience in FMCG. Read more >>



New events to diarise
Soweto Brands Business Picnic
Middleman Communications - 1 May 2015, Johannesburg

Mobile Money Africa 2015
Mobile Money Africa 2015 - 19 May 2015 to 21 May 2015, Johannesburg

Transport Ticketing Africa 2015
Transport Ticketing Africa 2015 - 20 May 2015 to 21 May 2015, Johannesburg

TITIIC 2015
Scatterlings Conference & Events - 20 May 2015 to 22 May 2015, Pretoria

6th Annual Rural Development Conference
MILLA SA - 27 May 2015 to 28 May 2015, Durban

E-Commerce Law and Security Conference 2015
Alpha Omega Events - 3 Jun 2015 to 4 Jun 2015, Johannesburg

The South African Book Fair 2015
A Better World Network (Pty) Ltd - 31 Jul 2015 to 2 Aug 2015, Johannesburg

5th Annual Customer Experience
Fexton Conferences - 17 Aug 2015 to 18 Aug 2015, Johannesburg

SEAexpo 2015
C-Major Productions - 4 Sep 2015 to 5 Sep 2015, Johannesburg

Africa Livestock, Meat and Fisheries Summit & Expo
MC Group - 3 Dec 2015 to 4 Dec 2015, Durban

Upcoming events
Grow Your Brand and Be a Hero at the BoP - 14 Apr 2015, Johannesburg
This workshop will give you a deeper understanding of the new realities facing consumers in poor communities and revitalise the way you see opportunity for your brand at the BoP. Read more >>


How to succeed in the low-income market - 15 Apr 2015 to 16 Apr 2015, Johannesburg
This unique event will share fresh insights about the entry-level market and provide solutions and tactics on how to engage with these consumers and succeed at the Bottom of Pyramid. Read more >>


Supplier Relationship Management
Bespoke - 14 Apr 2015 to 15 Apr 2015, Cape Town

Retail Banking Transactions Conference 2015
Trade Conferences International - 15 Apr 2015 to 16 Apr 2015, Johannesburg

Supply Chain and Logistics Summit
Knowledge Integration Web (Pty) Ltd - 16 Apr 2015 to 17 Apr 2015, Johannesburg

PR for the environment and sustainability
PRISA - 16 Apr 2015, Randburg, Johannesburg

Student Expo 2015
Younique Concepts - 17 Apr 2015 to 18 Apr 2015, Cape Town

Quotes
George Sand
"Work is not man's punishment. It is his reward and his strength and his pleasure."
Joseph Barbara
"Happiness is the real sense of fulfillment that comes from hard work."
Henry Ford
"Nothing is particularly hard if you divide it into small jobs."
Robert Louis Stevenson
"Don't judge each day by the harvest you reap, but by the seeds you plant."

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