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Rethinking retail: A new e-commerce era has arrived

The social and economic implications of the national lockdown have forced businesses to rethink their sales strategies in order to stay afloat and meet shifting consumer demands...

By Wayne Flemming 1 day ago

It would be a grave mistake to order your coffin too late
It would be a grave mistake to order your coffin too late

Because 2020 wasn't weird enough, South Africans are apparently now able to purchase coffins on popular retail site Takealot...

By Howard Feldman 1 day ago

Company News

#OrchidsandOnions: Campaign on the money

Gumtree: ads are perfect marriage of emotion and common sense; Nedbank: slammed on social media for card collection order for elderly client...

By Brendan Seery 1 day ago

Encouraging consumer trust as online retail hots up

"E-commerce's rise, especially now, reinforces the point that consumer trust and legitimacy of online retailers are paramount, especially in an era of heightened risk and uncertainty," says Bidorbuy CEO Craig Lubbe...

2 days ago

Big brick-and-mortar retail needs to up its online game to survive

South Africa's large retailers have a history of positioning themselves brilliantly in prime retail locations in premium malls, and need to follow the same strategy for their digital shopfronts...

By David Jenkins 3 days ago

Customer experience will help retailers overcome the financial hit from coronavirus

Retail was in trouble long before Covid-19 hit. The past five years saw daily reports of store closures and retailer bankruptcies. The growth of online commerce eroded many retailers' top-line revenues...

By Frederic Dimanche 6 Jul 2020

Amazon debuts Smart Stores in India

A smart and contactless way for customers to discover products at local shops, make payments and earn rewards using Amazon Pay...

6 Jul 2020

Selling online? Don't take your foot off the pedal

Constrained from operating as normal due to lockdown and safety restrictions, many businesses have made a long-overdue entry into the online sales space...

3 Jul 2020

Distell's new Click2Collect platform simplifies drinks shopping at taverns

Distell has launched to help South Africans order alcoholic drinks from more than 22,000 taverns countrywide in a simpler and safer manner...

2 Jul 2020

Cash Crusaders introduces WhatsApp service

Cash Crusaders has launched a WhatsApp service in a move to embrace technology and optimise customer interaction across the franchising business...

2 Jul 2020

SA Digital CX Report: The R1bn lesson in customer advocacy

The results of the 2020 South African Digital Customer Experience (CX) Report reveals that brands need to adopt new strategies to engage, acquire and retain their customers...

1 Jul 2020

Nedbank unveils 'tap-on-phone' functionality

Nedbank has unveiled its new tap-on-phone functionality that allows all merchants and business owners to convert their mobile phones into payment acceptance devices...

1 Jul 2020

R2m investment helps Yebo Fresh expand township food distribution

The Scheinberg Relief Fund has contributed R2m to the online grocery delivery startup to help it expand its distribution capacity and food relief efforts...

30 Jun 2020

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