Self-service options | Bizcommunity

Self-service options | Bizcommunity

News

#BizTrends2025: E-commerce fuels surge in last-mile delivery demand

Trends

#BizTrends2025: E-commerce fuels surge in last-mile delivery demand

Damian Velayadum 6 Feb 2025

Source: © 123rf Estelle van Tonder, professor of marketing at the University of South Africa, says that while self-service options can further augment the customer experience, in practice, things can (and often will) go wrong in the self-service delivery process

CRM, CX, UX

4 ways to ensure positive customer experiences in spite of self-service failures

Dr Estelle van Tonder 15 Jan 2025

Image supplied. Naked’s On Hold Yoga digital campaign takes a humorous look at the frustrations of waiting on hold for a call centre agent

Advertising

#BehindtheCampaign: Naked’s On Hold Yoga digital campaign

Danette Breitenbach 22 Nov 2023

Source: Supplied.

Banking

Nedbank redefines banking experience with innovative hybrid approach

31 Aug 2023

South African Restaurant Industry Report: Overcoming the challenges of 2023

Food & Wine

South African Restaurant Industry Report: Overcoming the challenges of 2023

2 Mar 2023

Customer convenience is now king. Here's how the travel and leisure sector can leverage this

Travel

Customer convenience is now king. Here's how the travel and leisure sector can leverage this

James Bayhack 7 Dec 2022

Getting chat commerce right from the start is critical

CRM, CX, UX

Getting chat commerce right from the start is critical

Joe de Wet 19 May 2022

Translating context: the power of the human voice

Direct Marketing

Translating context: the power of the human voice

Issued by Callbi 12 May 2022

Source: © cottonbro

CRM, CX, UX

Pivoting to changing customer behaviours online

Linda Saunders 5 May 2022

Bringing the omnichannel B2C experience into the B2B retail space

Technology

Bringing the omnichannel B2C experience into the B2B retail space

Andrew Dawson 21 Apr 2022

Your customers don't want to talk to a human, help them help themselves

CRM

Your customers don't want to talk to a human, help them help themselves

Ryan Falkenberg 9 Jul 2021

Source: Supplied

Banking

Banking and payment channels in Africa are showing positive growth

2 Jul 2021

Ndagi Job Goshi, GM, Liferay SA

Insurance & Actuarial

4 ways self-service helps insurers cut costs and time

Ndagi Job Goshi 17 Jun 2021

The ultimate app stack for SMEs in SA

SMEs

The ultimate app stack for SMEs in SA

2 Feb 2021

Get connected in 2021, or else...

CRM, CX, UX

Get connected in 2021, or else...

Wynand Smit 21 Dec 2020

Sales

Pulling off a smooth and safe Black Friday mid-pandemic

9 Nov 2020

The real-time customer

ICT

The real-time customer

Jan Kühn 8 Sep 2020

Clickatell launches Chat Desk to shake up the $1.3tn call centre industry

Software

Clickatell launches Chat Desk to shake up the $1.3tn call centre industry

Issued by Semaphore Communications 21 Jul 2020

#LockdownLessons: INOVO embraces cloud-based solutions

Cloud

#LockdownLessons: INOVO embraces cloud-based solutions

Evan-Lee Courie 22 May 2020

Image credit: Rachit Tank on .

Social Media

Channelling customer expectations through WhatsApp

Matt Grobler 7 Apr 2020

Embrace self-service to improve customer experience

CRM

Embrace self-service to improve customer experience

Wynand Smit 17 Feb 2020

How can cloud help educational institutions?

Cloud

How can cloud help educational institutions?

Gomedi Makhongoana 21 Jan 2020

Trends

#BizTrends2020: Trends that will shape travel experiences in 2020

Adrian Roodt 16 Jan 2020

Automation of CX is the only way to grow your business

Technology

Automation of CX is the only way to grow your business

Kevin South 21 Aug 2019

Research

Knowledge and emotion are central to the service industry

Issued by Ask Afrika 18 Oct 2018

Tech won't kill the contact centre, it'll make it more powerful

Services

Tech won't kill the contact centre, it'll make it more powerful

Wynand Smit 30 Apr 2019

Retail marketing and point of purchase trends for 2019

Retail Marketing

Retail marketing and point of purchase trends for 2019

Leo Van De Polder 28 Feb 2019

4 common customer service mistakes in hospitality

Hospitality

4 common customer service mistakes in hospitality

Wynand Smit 27 Feb 2019

Arcserve SA predicts data protection trends for 2019

Data & Analytics

Arcserve SA predicts data protection trends for 2019

24 Jan 2019

The "end" of the shopkeeper (and other retail trends)

CRM

The "end" of the shopkeeper (and other retail trends)

Wynand Smit 29 Aug 2018

Maximising ROI without compromising on CX - top tips

CRM

Maximising ROI without compromising on CX - top tips

Wynand Smit 31 Jul 2018

Image credit: Alok Sharma - .

Research

New research suggests organisations should embrace new messaging culture

6 Dec 2017

Smart Hotels: The hotel scene is changing and Gen Y is behind it

Tourism & Travel

Smart Hotels: The hotel scene is changing and Gen Y is behind it

15 Nov 2017

Air passengers want more digital technology, more control over travel processes

Technology

Air passengers want more digital technology, more control over travel processes

26 Oct 2017

Seven keys to successful self-service

CRM

Seven keys to successful self-service

Jan Kühn 28 Feb 2017

Welcome holiday rush challenge

Tourism

Welcome holiday rush challenge

Wynand Smit 1 Dec 2016

Customer service eclipses products, services as number one customer consideration

CRM

Customer service eclipses products, services as number one customer consideration

26 Aug 2016

Services

Is your contact centre a brand building or grudge centre?

17 May 2016

Adapting to new trends to improve customer service

Travel

Adapting to new trends to improve customer service

Yvonne Matambo 14 Apr 2016

Trends that will disrupt customer service in 2016

Services

Trends that will disrupt customer service in 2016

25 Jan 2016

The art of generational communication

Marketing

The art of generational communication

Leigh Andrews 19 Nov 2015

Between 'Y' and 'Z' is a new generation that will reshape customer service

CRM

Between 'Y' and 'Z' is a new generation that will reshape customer service

Aki Kalliatakis 28 Oct 2015

FNB connects customers with own SIM cards

CRM

FNB connects customers with own SIM cards

5 Jun 2015

Insight for the insurance industry

Data & Analytics

Insight for the insurance industry

14 Aug 2014

ACSA launches airport app

Tourism & Travel

ACSA launches airport app

13 Jun 2014

Africa's future is mobile

Mobile

Africa's future is mobile

Ayanda Dlamini 11 Mar 2013