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Responsibilities

Day to day handling of client queries (email, telephone, skype)
Liaising with clients
Problem solving (investigations related to end user faults or software defects)
Logging defects for development
Training (Equipping clientele with the necessary skills to utilize the ESP software)
Ensure that all project deadlines are met
Installation and setup of clients software
Upgrading clients software when new versions are released
Testing and training of staff
Data capturing (BI)
Quality assurance
Sending mass SMS/mails for companies like Sorbet, Amazi & Camelot