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Netcare
Aug ‘08 - Feb '16
Support Specialist /Jnr Analyst Programmer

HelpDesk & ServiceDesk support (Logging & resolving incoming calls, escalating calls where necessary)
Application/Software support(MS Office to SAP portal to In-house applications and more, Inhouse Applications - DotNet & DotNetNuke orientated)
User administrator (various internal web applications/sites)
Applications administrator (internal web applications/sites) - creating & configuring new pages, Set-up roles and permissions. Uploading and updating contents)
SAP Netweaver Portal administrator
SQL data extractions and SSRS reports
QA testing(Quality Assurance - testing of in-house developed applications)
Training(Train internal IT staff and end users, on in-house developed applications)
Create user guides/manuals or “How to” documents
Fault finding and problem solving

KOMPS Technologies
Oct ‘07 - Jul '08
IT Technician

Installation and/or building of PC`s, Networks and Servers in newly built offices or relocation of offices
Computer maintenance/upgrades/repairs
Server maintenance/upgrades/repairs
Network maintenance/upgrades/repairs
Software installation and configuration
Hardware installation
Customer support
Computer hardware and software sales